iStorage Facility at 4318 Middlebrook Pike in Knoxville

iStorage facility

4318 Middlebrook Pike, Knoxville, TN 37921

(865) 558-8543
107 Reviews
Office Hours
Monday - Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
Closed
Access Hours
Monday - Sunday
6:00 AM - 10:00 PM

Available Units

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Reviews

Danyelle fetters
From Google
5.0

Charissa did an amazing job!

Elizabeth Bennett
From Google
5.0

I rented a unit yesterday for my daughter's college move. The manager was very helpful in securing my lease and filing my insurance.

Augustine Currie
From Google
5.0

CharIssa save me money and was so happy to assist me.

Quesha
From Google
5.0

Charissa had a smile on her face when I walked in and she went above and beyond to help resolve my moving issues. She took time to help me figure out and save me money from other storage places! Middlebrook is the place to go! She didn't want my money she wanted to help me out during a hard time! Thank u so much Charissa!!! Look forward to telling all my friends in need of storage!!!

Edward Harris
From Google
5.0

I lov this place. I have been renting for years.and the office personnel answers all of my questions on time answers the phone calls on time ,and helps me whenever I have a problem. This is the best experience I’ve had in years. I recommend renting from this office for all your rental unit needs.the best in Knoxville for sure!!!👍🏽👍🏽👍🏽👍🏽👍🏽 let me say middlebrook is the place to be….

Phyliss Shey
From Google
4.0

Very convenient, nice staff. Very narrow roads - hard to maneuver.

Andesha Lopez
From Google
5.0

Units are well managed and clean. Charissa is amazing. She is so kind and provides the best customer service!

Jerry Vaughn
From Google
5.0

Great people

David Sharp
From Google
5.0

She was very helpful on the phone helped me figure out everything very well . And got me situated . I’m pretty sure she her name was Charissa fetter

Ashley Webb
From Facebook

I highly recommend. Charissa was extremely helpful in walking me through the process, she even gave me a tour of the facility. If you need a place for storage give her a call.

K Newkirk
From Google
5.0

Super customer service

Kate Troxell
From Google
5.0

Great customer service!! Charissa was helpful!

Alex Moody
From Google
5.0

Charissa was great help getting us into a storage unit. She was knowledgeable and made the process easy peasy.

Sharon Sharp
From Google
5.0

Charissa that works front desk was helpful and very transparent with all my needs.

H T F
From Google
5.0

Very nice and clean place! Charissa was very friendly and helped me fulfill my storage needs!!! Definitely recommend for anyone who needs a place to store their items.

Raekwon Sloan
From Google
5.0

Wonderful customer service from Charissa thank you.. will be back

LYNN LUETHKE
From Google
5.0

Awesome staff!

Gabriela Varela
From Google
5.0

Great service, and Charissa helped a lot and made sure she went above and beyond to make sure it worked out. Definitely 5 stars !!

Abby Nelson
From Google
5.0

Good space, good price; would recommend!

Raekwon
From Google
5.0

Awesome best experience ever with this storage place.Always friendly and kind wish more people could be like this. I really appreciate you going out your way to make your customers are happy. It’s a pleasures doing business here. Thanks Monique

Trina Yates
From Google
5.0

I rented my mom's storage space online which was a little less than was quoted by phone. I then still called the local office to clarify some questions that I had. The lady I spoke with on the phone was very informative and pleasant. She even answered some questions that I didn't know l needed answers to! So all in all this was a great rental experience.

Louis Cross
From Google
3.0

Nice and clean

Rj Edwards
From Google
5.0

The customer service the property manager Chandra provided at this location was really great

Scarr Banks
From Google
5.0

Ms Clark had welcoming smile when I walked in ,after having a bad start to my morning at bojangles.

PrettybrownDenise
From Google
5.0

Chandra is very nice and helpful . I would use this facility it’s safe and affordable .

Mia Clark
From Google
5.0

Chandra provided excellent service in my time of need. She made sure I received exactly what I needed. Next time I need a storage solution, I will use iStorage again, and I will ask specifically for Chandra!

Irish Clark
From Google
5.0

Chandra has awesome customer service!

tina smith
From Google
5.0

Great service the whole time I used them! Exceptional customer service from Ms. Chandra Clark she was the best! Very helpful the whole I rented!

k n
From Google
5.0

I went in to look at a unit haven’t decided yet but was knowledgeable and very nice. Thanks for your time!

Jay Boyd
From Google
5.0

Chandra the manager has great customer service skills and very patient, answer all my questions. She made the experience seamless. I highly recommend this location.

Collins Hudson
From Google
5.0

Manager Chandra was nice

Roxie Ezell
From Google
5.0

Great customer service..the manager Chandra, was awesome..

Kendra Cross
From Google
5.0

Great Customer Service

George Horne
From Google
5.0

Very helpful in helping me rent my second unit

Danyell Clarke
From Google
4.0

Manager had great customer service with a smile

Rle Inc
From Google
5.0

Chandra was very nice and friendly!

Azaria Ferguson
From Google
5.0

Cece had a wonderful ant and it made my day , definitely recommend going there !!

Scarr Lion
From Google
5.0

Cece was very helpful and informative when I was trying to find the right storage unit.

Kelly McElligott
From Google
5.0

Easy to set up online. Went straight to the storage unit and unloaded my belongings with the same day.

Randy Horne
From Google
5.0

very nice young lady .good customer service

Sarah Whitson
From Google
5.0

Chandra was absolutely amazing in my experience. She was easy to talk to and very knowledgeable in all the questions I asked from sizing and security! Getting a unit at the middlebrook location was so easy I highly recommend it for anybody that’s looking for a storage facility.

Amy Ottinger
From Google
5.0

Chandra provides Excellent Service !! Highly recommend, she is so helpful.

Jason Wright
From Google
5.0

Let me tell you about my experience at iStorage Middlebrook Puke and Corporate. This folks deserve medals. Alan (Allen) and Nate in Costomer Service Corporate went above and beyond over the phone with me and never got frustrated with me. They even reached out numerous times to my area personnel to help fix my issue. I have seen her name mentioned in these reviews both Tonnie (Area Mgr) took time to reach out to me personally and then reached out to property managers to help me. The former property Manager Cheri and the new property manager Chandra were amazing and opened on the day off and took a cash payment. Keep in mind Chandra had to go home and get keys. They are rock stars and I recommend this storage facility.

Chris Dawson
From Google
5.0

Great service from Cece in store!!!

Geoff Freeland
From Google
5.0

Cheri was really helpful. Thanks

Jared Myers
From Google
5.0

Cheri was amazing. Knowledgeable and fast. Happy to do business.

Edward G
From Google
5.0

Cheri was fast and very incredible in helping me find a unit the fits my needs. I was able to come in and get a unit all in the same day. Thank you so much.

Wayne Johnson
From Google
5.0

Cherish is old school personable and knows her job. This facility is also a better value than neighboring storage facilities.

Roberto Noriega Burrill
From Google
5.0

Great customer service. Very helpful and informative. Thanks Cheri so much!

Megan Dean
From Google
5.0

Cheri was really helpful. We were able to get in and out quickly. Will definitely recommend!

Carl Meadows
From Google
5.0

Cheri was most helpful upmost sweetheart she was extremely helpful with all my questions and was able to get my unit and documentation quickly

Chris Mckenzie
From Google
5.0

Good rates and god location. Staff is easy to deal with

Don Pritchard
From Google
5.0

Ms Cheri was so nice and very very helpful. One of the best I have had the honor to meet and I will tell everyone how nice and helpful she was Thank you for everything

Envy Winton
From Google
5.0

Great customer service and flexibility!

AmberRenee Love
From Google
5.0

Cherie is very professional. Will continue to come here for all my storage needs.

Nuquita Cunningham
From Google
5.0

I have been a customer with I storage for a while and they are amazing Cheri is my favorite she has always makes sure that I'm updated on everything and is very professional

Lakesha Moore
From Google
5.0

Great place to get your storage especially with Cheri. She’s is the best person ever

Renee Wilson
From Google
5.0

Great customer service !

travis schlabach
From Google
5.0

Cherie was wonderful! Helped me locate the unit and walked me through the entire process. Thank you!

Cynthia
From Google
5.0

Easy to reserve unit online and use it immediately. Space was very clean.

Ralph M
From Google
5.0

They accommodated me in my time of need

Linda Kaechle
From Our Website
5.0

Reservation was super easy.

John L
From Google
5.0

I screwed up my paperwork online. A nice call from a very nice lady the next AM asking me to come in and she’d make it right was a great way to start my first months (sadly of many), while apartment hunting. Great way to start our ‘relationship’ John L

William Espy
From Our Website
5.0

Excellent, the lady in the office was very helpful meet all my storage need and help me with all the the process and even the outpost on my phone thanks a bunch !!!

Sebastian Milbourne
From Our Website
5.0

Quick courteous service. Thank you.

Samantha Strube
From Google
5.0

jennifer was great and so helpful!

isaac Evans
From Google
5.0

Jennifer is amazing she always take such good care of me!

VISUAL HEARING
From Google
5.0

Jen is the best

Carolyn Jenkins
From Google
5.0

JOIN THE TEAM ITS AMAZING

Alexis Davis
From Our Website
5.0

I LOVE THIS PLACE COME JOIN THE TEAM!!

William Hickman
From Google
5.0

Jennifer is fantastic!!

Jennifer Williams
From Google
5.0

Came running in a minute before the office closed and Jen was so kind and helpful! Fellow Jen! She walked us to our unit and went above and beyond.

Alexander Williams
From Google
5.0

I just moved to the area and needed more space for extra personal tools and Jen was amazing and patient. She was a great help trying to find what was suitable for our needs.

Bryan
From Our Website
5.0

Fast and easy rental process. Great location. Units are very secure. Unit was clean and the property is well taken care of. When I'm in town with work again, I will definitely be renting a unit from here again to store my work things.

Zane Hagy
From Google
5.0

Incredibly friendly and helpful folks in the office. Clean facility. Everything is in good order. Fairly priced. Exactly what you need a storage facility to be.

Katrina Majors
From Google
5.0

They are just all around good folks here.

Murray Stokes
From Google
5.0

Jen was a great help, and checking into my unit was painless!

joshua stackhouse
From Google
5.0

Jen was amazing

Jesse Taylor
From Google
5.0

Jen was amazingly helpful & welcoming to the area. Moving from Oregon, southern hospitality is a real thing! Thank you for making this easy. 10 out of 10.

Chris ANDREWS
From Google
5.0

Jen is awesome. She could not have made these California transplants feel anymore welcome.

all6t7
From Google
5.0

My visit at Metro today was awesome due to the help from Jennifer. She answered all of my questions and was amazing to deal with. Good job

Daniel Gallentine
From Google
5.0

Very thorough and informative. I would definitely recommend

Fred Gibbons
From Google
5.0

Jennifer is very quick and professional. Glad we chose this location.

joyce kazinja
From Google
5.0

Jen has excellent customer service and she is a very sweet person. I recommend Metro to everyone.

Ann Laugherty
From Google
5.0

Jennifer was great so helpful and kind thank you

Mr. Tim Westfield
From Google
5.0

Nice and perfessional!!

Jessica Coburn
From Google
5.0

Dale is very informative, also very kind!

Rhonda Hyder
From Google
5.0

Jen was extremely proficient, friendly, and professional in helping my sister & me choose the right size unit for our storage needs. She explained the rental process & details very clearly. I highly recommend Metro Self-Storage at 4318 Middlebrook Pike in Knoxville!

Jamie Kash
From Google
5.0

Easy experience getting our storage suite, Jennifer was so helpful and made sure we were well informed!

Timothy Jenkins
From Google
5.0

Rented my unit online. Quick and easy. Jennifer was very friendly and efficient.

emmybohemmy
From Google
5.0

Super clean facility, excellent unit spaces and exceptional customer service from the property manager

Tammy Key
From Google
5.0

Clean, efficient and economically priced

Sharon Doss
From Google
5.0

Friendly, professional staff. Rates are reasonable. A bit difficult to get into and out of, but otherwise it is clean and convenient.

Bonnie Brenner
From Google
5.0

This storage facility was FANTASTIC in a crisis. On Tuesday of this week, we were in the process of moving a friend to Knoxville when her storage facility she was originally going to fell through. We called everywhere and they were all already closing or closing soon. The property manager agreed to come back in to the office when we got there so that she could rent my friend space. She helped her get the online deal even though we didn't reserve it online so that she could afford her first month's rent. This manager went above and beyond her normal scope of work to help a single mom get the move made. Thank you so much for helping my friend! I will definitely recommend you all if I am ever asked!

Adam Riddle
From Google
5.0

Great staff. Jennifer is a gem!

Melissa Elliott
From Google
3.0

I am using them for long time storage. The last time I was there, there was a dead mouse and dead spiders on and around my furniture. The office is always nice.

Sunshine
From Google
5.0

Very clean and protected security! And the front main office smelled so great and Jennifer working the front was very nice and sweet to my kids!!!!

Brandt Jones
From Google
5.0

Great facility! Manager is very nice and takes great care of the property. Best rate on this side of town.

Tyler Jennings
From Google
5.0

Excellent customer service and clean.

Stephanie Bye
From Google
4.0

Location is convenient. It was clean and the staff was knowledgeable.

Lee Anne Donaldson
From Google
5.0

Tina is extremely efficient and helpful. Process was fast and pleasant.

Cindy Lewis
From Google
4.0

Christian was great!!! I was able to complete the paperwork, check out the unit and make it back to work before my lunch hour was over. Great access!

jacqueline conners
From Google
5.0

helped a lot! so nice, great service! answered all questions

Tiana Rivera
From Google
5.0

Bob helped us out so much! Called me to answer any questions I had the day I reserved my unit online. He also was a major help when we met in person to sign our lease. Thank you!

Gerald McGee
From Google
5.0

Found through an on-line search...best rates available, easy access, central location, great manager on-site who called and confirmed everything within 6 hours of the reservation. Great!

Steve Renfro
From Google
5.0

Looked online for a storage option close to my home, compared rates of the ones I found then drove over to the CubeSmart at 4318 Middlebrook Pike where I was greeted by a smiling fellow named Christian Bristol, he answered all my questions and drove me around the facility showing me the available units. I originally left to look at others in the same area but went back to do business with Christian since he was so helpful and friendly. He took the time to explain everything for me in detail. Once I left the site he was in touch within less than 24 hours to make sure everything was to my satisfaction. I rarely write followup like this but was so impressed with his help that I had to post. Definitely a 10 out of 10. Thanks Christian.

Tonya Lee
From Google
5.0

Reserved our unit online, and received a call from the unit manger within 24 hours to confirm. Upon arrival was greeted by friendly manager and everything was quick to setup the lease. Great location with easy access to interstate. Received great promotional discounts! This was the best priced storage I could find for my money!

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