Terms and Conditions
THE FOLLOWING ARE NOT AND ARE NOT INTENDED TO BE A COMPLETE DISCLOSURE OF THE TERMS AND CONDITIONS BY WHICH YOU WILL BE BOUND.
Lease – You agree to sign a month-to-month Rental Agreement before you take possession of the storage unit. An overlock will be placed on your storage unit within 7 days from when you take possession if no Rental Agreement is signed.
Term – The term of the Rental Agreement and, if applicable, your enrollment in our property protection plan, shall automatically renew each month, and monthly rental charges will recur unless you cancel. To cancel and avoid rental and protection plan charges for the following month, you must cancel before your next billing date by calling a Storage Specialist at (888) 480-8610, moving out online through our customer portal, or by contacting our store. Pre-paid rent and property protection charges are non-refundable, including if you vacate mid-month.
Promotions or Trial Periods – If your rental includes a promotional or discounted rate or a trial period, the promotional or discounted rate or trial period will end on the date provided in your Rental Agreement. After that time, without further notice, your rent will automatically increase to the standard rate or you will begin to be charged for your protection plan, as applicable, unless otherwise stated. You may cancel your rental or protection plan as described above under “Term”. You must cancel before your next billing date to avoid rental and protection plan charges for the following month. Pre-paid rent and property protection charges are non-refundable, including if you vacate mid-month.
Start Date – You agree that your Rental Agreement and rental start date will be today, regardless of when you take possession of the storage unit.
Billing and Payment – You agree to provide prompt payment as specified in the Rental Agreement. All payments are due in advance and are non-refundable for partial months after termination. No partial payments will be accepted. Late payments are subject to late and lien fees as outlined in the Rental Agreement. Your payment today covers your first billing cycle only. Future monthly rental charges (and, if applicable, property protection plan charges) will be billed automatically in advance unless you cancel as described above under “Term”.
Lock – You are required to have a lock for your storage unit. Locks are available for purchase at the facility.
Vehicle Storage/Parking – You agree to store/park vehicles in compliance with the terms of the Rental Agreement.
Limited Warranty – Any and all representations are made within the Rental Agreement. You agree that you will not rely on any oral statements or representations made by our agents and/or employees.
Insurance – The property protection plan is optional. If you enroll, you will be charged the monthly fee shown based on your selected coverage. Charges for the plan are billed monthly in advance, are non-refundable for partial months after termination, and will recur unless you cancel. To cancel and avoid charges for the following month, you must cancel before your next billing date, as further described above under Term.
Disputes – You agree all disputes will be handled pursuant to the terms of the Rental Agreement, including the requirements that all claims, controversies and disputes shall be resolved by binding arbitration and shall take place on an individual basis, without any form of class action.