Terms and Conditions

THE FOLLOWING ARE NOT AND ARE NOT INTENDED TO BE A COMPLETE DISCLOSURE OF THE TERMS AND CONDITIONS BY WHICH YOU WILL BE BOUND. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

Effective Date: January 1, 2026              
Last updated: January 1, 2026

INTRODUCTION

Welcome to NSA Storage (“NSA,” “we,” “our,” or “us”). Thank you for choosing the NSA Storage Family of Brands as your storage solution. These Terms and Conditions, together with any documents, policies, and guidelines incorporated by reference (referred to collectively as the “Terms”) govern your access to and use of our (i) our website located at https://www.nsastorage.com/ (the “Site”); (ii) our mobile application, My Storage Navigator (“MSN” or the “App”); (iii) our the NSA Storage Customer Portal (the “Customer Portal”), and (iv) any other related content, software and online services, including all versions and upgrades, that post a link to these Terms, as well as any contact or communications—including, but not limited to, text messages, phone calls, voicemails, and emails—from or on behalf of NSA, and any other services, goods, products, or features (referred to collectively, including our Site and App, as “Services”) and apply to your use of our Services.


These Terms apply to all users of the Services, including you, your employees, agents and contractors and any individual or other entity on whose behalf you access or use the Services. (collectively, “you”). These Terms incorporate by reference our Privacy Policy, which forms an integral part of this agreement.              
 

MODIFICATIONS TO TERMS


From time to time, we may update or modify these Terms or any policy listed on our Site or App in our sole discretion. Any changes or modifications to these Terms, we will posted on our Site or App and the “Last Updated” date will be revised accordingly.  Such amended version of the Terms on the Site and the App shall be effective immediately upon posting, and you waive any right to receive specific notice of such amendment. Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms.                   
 

ACCEPTANCE TO TERMS


By accessing or using the Services through the Site, App, or Customer Portal—including by creating an account, completing a transaction, clicking “I Agree,” or otherwise using the Services—you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms or any incorporated policies, you may not access or use the Services.                   
 

IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION


PLEASE REVIEW THESE TERMS CAREFULLY, SEE DISPUTE RESOULTION SECTION BELOW, TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO THE RESOLUTION OF ANY CLAIM. THESE TERMS CONTAIN A DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION. THE TERMS REQUIRE FINAL AND BINDING ARBITRATION TO RESOLVE ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, OR YOUR ACCESS TO OR USE OF THE SERVICES. BY USING OUR SERVICES, YOU EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THE TERMS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS SITE, THE APP OR OUR SERVICES.                    
 

DEFINITIONS


In these Terms and Conditions, unless the context otherwise requires or permits:                    
“Rental Agreement” means the agreement signed upon registration and payment for a storage unit. You agree to sign a month-to-month Rental Agreement (the “Rental Agreement” or “Lease”) before you take possession of the storage unit. An overlock will be placed on your storage unit within seven (7) days from when you take possession if no Rental Agreement is signed.   


“Rental Term” means the term of the Rental Agreement and, if applicable, your enrollment in our property protection plan, shall automatically renew each month, and monthly rental charges will recur unless you cancel.   


To cancel and avoid rental and protection plan charges for the following month, you must cancel before your next billing date by:                   
(i) Calling a Storage Specialist at (888) 480-8610;                    
(ii) Completing a move out online through our Customer Portal;, or                    
(iii) Contacting your storage facility directly.                     
All pre-paid rent and property protection charges are non-refundable, including if you vacate or cancel mid-month.                    
 

ORDER OF PRECEDENCE

                    
In the event of a conflict between these Terms and the Rental Agreement, the Rental Agreement shall control with respect to unit-specific and tenancy-related terms.                   
 

PROMOTIONS OR TRIAL PERIODS


If your rental includes a promotional or discounted rate or a trial period, the duration and applicable post-promotion rate will be disclosed in your Rental Agreement or during the checkout process and will end on the date provided. Upon expiration, without further notice, your rent will automatically increase to the standard rate or you will begin to be charged for your protection plan, as applicable, unless otherwise stated. You may cancel your rental or protection plan as described above under “Rental Term”. You must cancel before your next billing date to avoid rental and protection plan charges for the following month. Pre-paid rent and property protection charges are non-refundable, including if you vacate or cancel mid-month.                    
 

START DATE

                    
Your Rental Agreement and rental charges commence on the date the Rental Agreement is executed or payment is made, whichever occurs first, regardless of when you physically take possession of the storage unit.                   
 

LOCK

You are required to secure your storage unit with a lock at all times. Locks are available for purchase at the facility. NSA is not responsible for loss or damage resulting from your failure to use a lock or to properly secure your unit. 

Vehicle Storage/Parking

You agree to store/park vehicles in compliance with the terms of the Rental Agreement. NSA is not responsible for loss or damage resulting from your failure to use a lock or to properly secure your unit.                   
 

INSURANCE


Enrollment in NSA’s property protection plan is optional. If you elect coverage, you will be charged the monthly fee corresponding to your selected coverage level. Charges for the plan are billed monthly in advance, recur automatically, and are non-refundable for partial months. To cancel and avoid charges for the following month, cancellation must be completed prior to your next billing day by calling (888) 480-8610, as further described above under Rental Term.                     
 

USER ACCOUNTS


NSA will gather your first and last name, address, email address, and telephone number upon registration for an account for purposes of entering into a Rental Agreement and to maintain your rental on the Site or App. If you use our online leasing feature via the Site or App, we will collect your first and last name, email address, postal address, telephone number, credit card number, military or veteran status, driver’s license number, initials and electronic signature, and insurance policy number or other evidence of insurance if you do not participate in our tenant protection or tenant insurance program. If additional online identity verification is required, you may also choose to provide us with your biometric information (a scan of your face or face geometry) and a scan of your identification.                    
You agree to provide true, accurate, current, and complete information when creating and maintaining your account. It is your responsibility to promptly update any information that becomes outdated or incorrect to ensure the continued accuracy of your account details. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately. NSA will not be liable for any loss or damage arising from your failure to protect your login information.                   
 

USE OF SITE OR APP

By accessing or using our Services, you agree to comply with these Terms and represent and warrant that:              

  1. You are at least 18 years of age;
  2. You have the legal authority and capacity to enter into binding agreements and are fully able and competent to enter into the terms, conditions, representation and warranties set forth in these Terms;
  3. You will use the Site and App in accordance with these Terms and all applicable laws and regulations;
  4. You will only use our Services to make legitimate self-storage unit reservation(s) for yourself or for another person for whom you are legally authorized to act and have obtained all required consents;
  5. All information you provide through our Services is true, accurate, current, and complete.
  6. If you make a reservation or otherwise utilize our Services, you will safeguard your account credentials and remain fully responsible for all activity conducted under your account, including use by anyone other than you. We reserve the right, in our sole discretion, to deny access to the Services, block accounts, restrict use, or terminate reservations at any time and for any reason, including but not limited to violations of this Agreement.              

 

USE OF THE APP


The App is provided under the same terms, conditions, and purposes as the Site. By downloading, accessing, or using the App in any manner, you agree to be bound by the Terms. If you do not accept these Terms, you must not access or use the Site or App.                   
 

LICENSE TO USE


Subject to your compliance with these Terms, NSA grants you with a limited, non exclusive, non transferable, and revocable license to access and use our Services solely for the purpose of browsing, reserving, and managing your storage rental. You will not violate any applicable law, contract, intellectual property or other third party right or commit a tort, and you are solely responsible for your conduct while accessing or using the Site, App and any of our Services. This license is provided for your personal use only, does not convey any ownership rights in the Site or App or its content and may be revoked at any time upon violation of these Terms.                   
 

You agree that you will not:

  • Use the Site or App for any purpose other than reserving or managing your rental;
  • Copy, modify, distribute, transmit, display, perform, reproduce, publish, license, sublicense, create derivative works from, transfer, or sell any content, software, or services obtained from the Site or App, except as expressly authorized by NSA;
  • Access or attempt to access non public areas of the Site or App, including administrative or backend systems;
  • Use automated tools (such as bots, scrapers, or crawlers) to collect data or interfere with the operation of the Site or App;
  • Introduce viruses, malware, or other harmful code;
  • Circumvent, disable, or interfere with security-related features of the Services;
  • Reverse engineer, decompile, or otherwise attempt to extract the source code of our software, unless expressly permitted by applicable law; or
  • Use the Site or App in any manner that violates applicable laws, regulations, or these Terms and Conditions.

 

RIGHT TO TERMINATE ACCOUNTS


To the extent permitted by applicable law, NSA reserves the right, in its sole discretion, to suspend or terminate your account and restrict your use of all or any part of the Site, App or Services for any reason or for no reason, at any time, without notice, and without liability to you or any third party.                    
Without limiting the foregoing, grounds for suspension or termination may include, but are not limited to:                   
 

  • Providing false, inaccurate, or incomplete information during registration or while using the Site, App or Services.
  • Failure to pay fees or charges associated with your rental.
  • Unauthorized or improper use of the Site, App or Services, including attempts to access restricted areas or interfere with system operations.
  • Uploading or transmitting harmful, offensive, or unlawful content.
  • Engaging in conduct that harms, disrupts, interferes, or otherwise negatively impacts NSA, other users, or third parties.


NSA also reserves the right to block access to the Site, App or Services from specific IP addresses, device identifiers, or accounts, and to take any other technical or legal measures necessary to prevent unauthorized or disruptive use to protect system security, integrity, and availability. These Terms and Conditions shall survive termination and remain in full effect even after your account is terminated or your access to the Site, App or Services is restricted. You remain responsible for any outstanding obligations, including payment of fees, incurred prior to termination.                   
 

EFFECT OF ACCOUNT TERMINATION


Upon termination or suspension of your account for any reason:                    
(i) your access to and use of the Services will immediately cease;                   
(ii) NSA may remove or discard your account-related content and information in accordance with our Privacy Policy and applicable law;                   
(iii) NSA shall not be liable to you or any third party for such termination or suspension and any provision that, by its terms, is intended to survive the expiration or termination of these Terms shall survive such expiration or termination.                    
 

HOW A USER CAN CANCEL ORTERMINATE AN ACCOUNT.


You may cancel or terminate your online account at any time by following the instructions provided within the  Site or App or by contacting our customer support at [email protected]. Upon cancellation, your access to and use of the Services will cease immediately, and any data or content associated with your account may be deleted in accordance with our Privacy Policy and applicable law. However, account cancellation does not cancel or terminate any Rental Agreement unless separately completed in accordance with the Rental Agreement’s termination provisions and described below.    


Please note: Any fees or charges incurred prior to cancellation remain your responsibility and must be paid in full. Certain information may be retained by NSA as required by law or for legitimate business purposes, including accounting, fraud prevention, or dispute resolution. Termination of your account does not relieve you of obligations that survive termination under these Terms, including but not limited to payment obligations and indemnification.                   
 

TERMINATION OF RENTAL AGREEMENT


You (the “Occupant”) may end the Rental Agreement upon any Rent Due Date by giving seven (7) days prior written notice to the Operator listed in your Rental Agreement and by removing Occupant’s lock from the space and leaving the space clean, free of all debris, and unlocked. Pre-paid rent is non-refundable. Rent and fees will continue to accrue if Occupant fails to remove personal lock. There is no grace period; one day constitutes another month. Upon Termination, the spaces left unclean shall be subject to a minimum twenty-five dollar ($25.00) cleaning fee. Occupant is responsible for any damage to the space. In addition, Occupant will pay for all costs to dispose of any of Occupant’s property or debris that is left on the property. Any of Occupant’s property remaining in the space after the required termination date will be considered abandoned and may be disposed of by the Operator at Occupant’s cost.    


The Operator listed in your Rental Agreement may terminate the Rental Agreement for any reason whatsoever by giving written notice to Occupant at their last known address by first class mail or electronic mail not less than seven (7) days before any rent due date. If Occupant violates any of the provisions of the Rental Agreement, Operator may immediately terminate the Rental Agreement and order Occupant to immediately remove all the contents of the space. Occupant who remains in the space after the expiration or early termination of the Agreement shall be subject to additional hold over rental fees as described in the Rental Agreement.                   
 

USER GENERATED CONTENT


By submitting, uploading, or otherwise providing any content through the Site or App, including but not limited to identification documents, payment confirmations, photographs, communications or other materials (“User Content”), you grant NSA a worldwide, non exclusive, royalty free, sublicense (solely to third-party service providers), and a limited license to use, store, reproduce, transmit, and process such User Content solely and as necessary to:                   
 

  • provide, operate, maintain, and improve the Services;
  • verify identity, prevent fraud, and ensure security;
  • administer Rental Agreements and related transactions; and
  • comply with applicable legal, regulatory, and contractual obligations.


All collection and use of User Content is subject to our Privacy Policy.                   
You represent and warrant that:                   
 

  • You own or have the necessary rights and permissions to submit User Content
  • User Content does not infringe on the rights of any third party, including intellectual property, privacy, or publicity rights.
  • User Content is accurate, lawful, and relevant to the use of Services through the Site or App.


We will not use User Content for marketing or promotional purposes without your explicit consent, except in aggregated or anonymized form.                    
 

OWNERSHIP OF USER CONTENT       
 

You retain all right, title, and interest in and to your User Content that you submit, upload, or otherwise provide through the Site or App. Except for the limited license granted above, NSA does not claim ownership of your User Content. You remain solely responsible for the accuracy, legality, and appropriateness of the content you provide. NSA reserves the right, in its sole discretion and to the extent permitted by law, to remove, disable access to or restrict any User Content at any time, with or without notice, if such content violates these Terms or is otherwise harmful, unlawful, or inappropriate.

            

DMCA COPYRIGHT NOTICE


NSA respects the intellectual property rights of others and expects our users to do the same. In accordance with the U.S. Digital Millennium Copyright Act (“DMCA”), we will respond to properly submitted notices of alleged copyright infringement.                    
If you believe that copyrighted material has been copied, posted, or otherwise made available on our Site or App in a manner that constitutes copyright infringement, please submit a written notice containing the following information:                   
 

  1. Subject Line containing “DMCA Copyright Infringement Notice”;
  2. A description of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of such works;
  3. Identification of the material claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to permit us to locate the material;
  4. Your contact information, including your full name, address, telephone number, and email address;
  5. A statement that you have a good faith belief that the disputed use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement by you, made under penalty of perjury, that the information in the notice is accurate, and that you are the copyright owner or authorized to act on behalf of the copyright owner.
  7. Your physical or electronic signature.


NSA will only respond to DMCA Notices that we receive by mail or email to the addresses below. Please send your notice to our designated Copyright Agent at:          


Copyright Agent:                   
Tiffany S. Kenyon                   
EVP, Chief Legal Officer                   
8400 E Prentice Ave, Ste 900                   
Greenwood Village, CO 80111                   
720-630-2638                   
[email protected]

 

Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability. We reserve the right to send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.                   
 

DMCA COUNTER-NOTICE


If you believe that your content was removed or disabled as a result of a DMCA Notice, and if you believe that the disabled access or removal is the result of a mistake or misidentification, you may submit a DMCA Counter-Notice to our Copyright Agent. Your Counter-Notice should include the following information:                   
 

  1. Subject Line containing “DMCA Counter-Notification”;
  2. Identification of the material that has been removed or disabled and the location where the material appeared before it was removed or disabled;
  3. A statement under penalty of perjury that you have a good faith belief the material was removed or disabled due to mistake or misidentification;
  4. Your full name, address, telephone number, and email address;
  5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if outside the U.S., the jurisdiction of the federal court where NSA headquarters is located); and
  6. Your physical or electronic signature.


We reserve the right to forward the Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.                   
 

PAYMENT DETAILS.

 

You agree to provide prompt payment as specified in the Rental Agreement. All payments are due in advance and are non-refundable for partial months after termination. No partial payments will be accepted. Late payments are subject to late and lien fees as outlined in the Rental Agreement. Your payment today covers your first billing cycle only. Future monthly rental charges (and, if applicable, property protection plan charges) will be billed automatically in advance unless you cancel as described above under “Rental Term”.

 

DISCLAIMER OF WARRANTY


Except as expressly set forth in the written Rental Agreement, NSA makes no representations or warranties regarding the leased space, premises, facility, or Services. You acknowledge and agree that you have not relied on, and will not rely on, any oral statements, representations, or assurances made by NSA or any of its employees or agents. NSA’s employees and agents are not authorized to make warranties or representations that are not expressly stated in the Rental Agreement nor shall any of said statements be considered a part of the Terms or the Rental Agreement.    


To the maximum extent permitted by applicable law, the leased space, premises, facility, Site, App, and all related services and systems are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express or implied. All implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are expressly disclaimed. NSA does not warrant that the Site, App, or any alarm, gate, elevator, video, sprinkler, access control, or other security or facility systems will operate without interruption, delay, defect, or error. To the extent permitted by law, NSA shall not be liable for any loss, damage, or inconvenience arising from the failure or malfunction of any such system, except where liability cannot be excluded under applicable law. Nothing in this section shall limit or exclude any warranty, right, or remedy that cannot be lawfully disclaimed under applicable law.             
 

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NSA, its affiliates, directors, officers, trustees, employees, agents, partners and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to your access to or use of (or inability to access or use) the Site, App or the Services. 


Without limiting the foregoing, and to the extent permitted by law, NSA shall not be liable for:                   
 

  • Errors, mistakes, or inaccuracies of content made available through the Services, Site or App;
  • Personal injury or property damage resulting from your use of the Services;
  • Unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any interruption, transmission failures, or system outages;
  • Any bugs, viruses, trojan horses, malware, or the like that may be transmitted to or through the Services by any third party; or
  • Any errors or omissions in any content, or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.


In no event shall NSA’s aggregate liability arising out of or relating to the Services exceed the total amount you paid, if any, to NSA for the use of the Service during the twelve (12) months immediately preceding the event giving rise to the claim.                   
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, liability will be limited to the maximum extent permitted by applicable law.                   
 

INDEMNIFICATION


You agree to indemnify, defend and hold harmless NSA and its affiliates, and each of their officers, trustees, directors, employees, agents, partners and licensors (collectively “NSA Parties”) from and against all claims, demands, losses, expenses, damages, costs, and liabilities including reasonable attorneys’ fees, arising out of or resulting from (i) any violation by you of these Terms, law or regulation, or from our termination of your Rental Agreement, (ii) your use or misuse of the Site or App, (ii) your User Content, (iii) any claim by a third party arising from your  conduct or use of the Services. This indemnification obligation shall survive termination of your account, Rental Agreement, or use of the Services, to the extent permitted by law. DISPUTE RESOLUTION                    
You agree all disputes will be handled pursuant to the terms of the Rental Agreement, including the requirements that all claims, controversies and disputes shall be resolved by binding arbitration and shall take place on an individual basis, without any form of class action. In the event of any dispute between you and NSA and, for the purposes of this arbitration clause, the Owner of the Property listed in your Rental Agreement (collectively, the “Parties”), whether arising in contract, tort or by law, statute, or regulation, including without limitation any claims, controversies or disputes concerning your use of our Services, or occupancy of the storage space, any alleged personal injury, tort, or statutory violation arising therefrom, or the transactions or services contemplated by these Terms or any related documents, including, but not limited to, any insurance or property protection plan purchased by you from or through us, the Parties agree that all claims shall be resolved by arbitration in front of a single mutually agreeable arbitrator in accordance with the Federal Arbitration Act (Title 9, United States Code) conducted pursuant to the then-current commercial rules and procedures of the American Arbitration Association (“Arbitration”). Arbitration shall occur in the county and state in which the facility referred to in your Rental Agreement is located unless the Parties mutually agree otherwise in writing. The arbitrator(s) shall apply the substantive law of the state in which the facility is located and enforce any releases or limitations of liability included in this Agreement.  Any question concerning whether a dispute is arbitrable, or whether this arbitration clause is valid and/or enforceable, shall be determined by the arbitrator. Each party shall bear its own costs and fees, including travel expenses, and all other out-of-pocket expenses, witness fees, and attorneys’ fees and expenses. The fees and expenses of the arbitrator, and all other costs and expenses incurred in connection with the arbitration, shall be shared and borne equally by the Parties. The decision of the arbitrator shall be final and binding. Arbitration shall be commenced by making written demand on the other party by certified mail within the appropriate prescriptive periods (statute of limitations) set by law. The demanding Party must provide the other Party a demand for arbitration that includes a statement of the basis for the dispute, the names and addresses of the Parties involved, and the amount of monetary damages involved and/or any other remedy sought. The Parties agree that by using our Services or entering into a Rental Agreement, they are expressly waiving their right to a jury trial. The Parties further understand and agree that Arbitration of any dispute pursuant to this section shall take place on an individual basis without resort to any form of class action, and the Parties understand and agree that this class action waiver is an essential term of this arbitration clause. For purposes of this arbitration clause only the term “Parties” shall include any parent, subsidiary, or affiliated entity of you or NSA involved in the performance, administration, management, or services contemplated by these Terms or any related documents, together with any officers, agents, employees, successors, or assigns of the foregoing entities. For claims that do not exceed the jurisdictional limit of small claims court, the Parties agree to bring claims in small-claims court instead of arbitration. The rules of the small-claims court in the county where the facility is located shall apply.                   
 

PRIVACY POLICY


To understand how your personal data is collected, used, stored, and protected when you use our  Site or App, please review our Privacy Policy available at www.nsastorage.com/privacy. The Privacy Policy explains in detail the types of information we gather, the purposes for which we use it, the safeguards we apply to protect it, and the rights you may have under applicable data protection laws. By using our Services, you acknowledge and agree that your personal data will be handled in accordance with our Privacy Policy. Our Privacy Policy is incorporated in full herein by this reference. To contact us for questions or concerns about the Terms, privacy policies or practices please email us at [email protected].                   
 

GOVERNING LAW


If you have an issue or dispute, you agree to bring the issue or dispute to our attention and try to resolve it with us informally. You can contract us with feedback and concerns by emailing us at [email protected]. This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflicts of law rules, except that claims relating to the occupancy of a storage space, use of a facility, or events occurring at a facility shall be governed by the substantive law of the state in which the facility is located, as provided in the Dispute Resolution section.