Northwest Self Storage Facility at 5515 NE 121st Ave in Vancouver

Ms.Terri was excellent and so helpful!!! Thank you so much!

Terri was excellent help! We needed last minute storage and she was SO accommodating! She made the process quick and easy and we are just so appreciative of it! Thank you again Terri!

This is my first time getting a storage facility. The online process was very simple. I also received a call from Terry guiding me through the steps of getting access to my storage, she was very helpful.

Terri was extremely helpful, professional, and very nice to work with. Really enjoyed having her help us set us up with a unit.

Had a good experience every visit, Terri is really nice and makes understanding plans a lot more simple.

Super easy to do the rental online and excellent customer service.

Manager was great and got me into a unit very quickly

Very clean!!

Very clean

These folks have always been so kind and accommodating to me! I have been 100% satisfied with the service I have received for the last 10 years!! Terri is great and has always helped me with any issues I have had!!

Very accommodating, great location. Facility is very tidy, and looks well maintained. Terri was amazing, very personable and got us set up quickly.

The staff was very helpful. Went above and beyond to insure the service was excellent! The facility was clean and well kept

This is one of the best storage facilities I've ever used. Terri and Aurelija are both friendly and helpful, pleasant to work with. Aurelija was very helpful a couple times when payments didn't quite get where they needed to be. Aurelija, I heard a rumor that you're coming back, sure hope so! A little concerned, tho, that another rate increase will price me out of being able to stay, so hopefully, they can hold off on doing that for the new year?

The lady who works there is always very helpful and the place is well kept.

Very helpful

Had a minor technical error and when I called them, the lady that helped me was amazing. Customer service is great here.

Terri is absolutely amazing! She knows her stuff and is very pleasant to interact with! Always willing to go above and beyond.

The storage facility is clean and easy to navigate. The new manager is super sweet. I called to figure out how to properly end the use of the storage unit after they had closed the office and she made it very simple, quick and easy. I would definitely use them again and will refer them to friends if they need a storage unit. 🙂

easy access a breeze in the office Terri is thebest

Terri the property manager is absolutely the most helpful person. Her assistance with our everchanging circumstances was really appreciated.

Office personnel always helpful and friendly. The facility is always clean. If you need storage this is the place you want to use.

This place is amazing. Very clean and the staff is always available to help and answer your questions. I have rented at other storage facilities, and I will say this, you get what you pay for. I wish I had found this place sooner!

Excellent service. Best storage facility in the Vancouver area.

Terry was very helpful in assisting us with our storage rental. She was very friendly.

The staff is the most kind hearted, and amazing people you could meet. So easy to talk to and very caring of their customers. I have owned a unit there for about 6 months now and I wouldn't recommend spending your money anywhere else, but here. Every part of the unit's are taken care of and the building is well cleaned. Never had any issues.

This is to applaud associate, Terri, for her positive attitude, knowledge of company policies. Has you leaving with a nice experience feeling. I would be for giving her a raise in pay.

Great experience renting a unit. Nice and simple easy to rent online. Can fill out all your documents via email. Have to purchase cylinder lock inside unless you have one or buy one online. I like thus option because your unit is more secure rather than traditional lock. Thank you

Very nice facility. I'd happily store my things here. Nice and secure.

Great experience. Very good security! Probably why they are priced a little higher than others but worth the money for the piece of mind.

Our rental was fast and easy. The clerk helped us by showing us the different sized spaces and patiently answered all of our questions to help us pick the right unit for us. Thanks for making it easy!

Very easy to do business with.

Great price, just not climate controled.

I called customer service because I was confused about the hours. Laura was very professional and explained why I might be confused without making me feel ignorant. She helped me over the phone to secure a unit and all of the necessary items to store my belongings securely. I rented from your company because the customer service from the help desk was so good. I recently had decided to rent from another company but after meeting with their site manager I decided to take my business elsewhere. We are the customer and without us then there is no business. Good to be renting from a company that understands that or at least Laura does. She is a gem so I suggest keeping her as one of your customer service representatives or maybe better you might want her to be a training officer or supervisor.

Excellent customer service. Plenty of equipment like dollies, carts etc., right by the door. The smallness of the facility is a plus I think.

Would have been 5 if they had later hours, otherwise great.

It was a good place for me when I bought my van, but can't work on it due to liability concerns. So will be moving on to another next year

Very secure and good prices but they have a really small parking lot. Also has really nice inside units.

Prices are reasonable, units are pretty nice, but most of all the staff is the nicest and most helpful of any storage place I've dealt with. There is a woman who works there (I don't recall her name) but she is always very pleasant. The company just sold apparently so I don't know how that's going to change things but they would be smart to keep her.

Decent prices and nice staff