Reviews
I am very happy to rent here, have been there for years. The new manager makes sure everyone follows the rules but is a nice man
Customer service was excellent here today!,,I went in to pay a friend's unit that's in the hospital, as I was leaving I thought to myself ,,I been wanting to get a small unit just to store extra stuff,I thought how kind ,patient and helpful the gentleman was at the counter,and that's the kind of individual I want to do business with if I did have a unit,,so I turned around and rented one for myself that day!I'm was very satisfied with unit and it's location but more ,very satisfied with the customer service I received that day,thank u northwest storage!
NSA Storage has been an excellent answer to my needs for a storage Unit. They’ve been extremely professional and courteous in terms of Customer Service. I would like to give a sincere Thank You to Matthew who has done his very best to provide the best services and customer satisfaction. I am definitely staying with this storage Company just for the professional and courteous customer service assistance that they provide. It’s definitely a storage facility that I would recommend to friends and families short term or long term. The pricing is phenomenal and fair considering today’s inflation rates. Thanks Matthew for all that you provide to ensure our storage needs are met. Much respects, Vincent S.
The manager at this location is awesome . He really go above and beyond to help every customer with any issues they may have. One of the cleanest storage places I have seen
This storage facility has competitive pricing for the units available but need to upgrade their security along the 400+ storage location by adding more cameras, lighting and raising the fence area to remain Competitive!
The gentleman who helped me was friendly and knowledgeable.
The Property Manager is a real pleasure to work with. He treats me with respect and is friendly to do business with. I have had no problems with the Storage facilities.
Matthew is very helpful and every way and very courteous person. Good conversation also he’s a pleasant person to be around and he’s always helpful when I’m there with my storage from one to 10 I leave Matt at 9.5. He’s a great guy.
Matthew is very nice! Place would be better with brighter lights, taller fences and better parking lot stripes
Wonderful, helpful property manager.
Get New barb wire, New fence, better lights, Matthew was good, & fun.
Not as fancy as other places, but the staff is great, and the price is right. Came here after my last place increased rate by 50%. So far, I'm happy with my choice.
Matthew is awesome and is available all the time and will help you with whatever you need. Very flexible.
My boyfriend has had a unit here for years now, and the staff have always been kind and helpful. Never had problems with break-ins (in our unit). The staff are really good at communicating with us for any reason. One particular gentleman, not naming his name, was super respectful and helpful, we caught him on a good day. Clean, secure, and friendly place. Would definitely recommend!
Outstanding customer service
Mathew is very helpful and kind
I am writing a new review...I have upped my rating to 5 star, I have been storing at freeway self storage for almost 8 years I have seen managers come and go....the newest manager Mathew is by far one of the best, with him there I feel the safest with my possesions being stored there, he is on it!! He is quick to get back at phone calls, is always doing some project around the grounds and is always there!! I recently had to get another unit and the process was quick and easy! Thank you Mathew your doing great!
So far so good been with the company for nearly a half year yo good deals 👌 👍
Nice manager. Neighborhood and surrounds seem a little sketch.
Northwest Self Storage has been great for me. Matt the manager is always around and has always been available to help me with all my needs. He has been great! Easy access to my storage, good lighting after dark and good gate hours. I recommend them.
Great location. Helpful and security concious manager.
Reasonable prices. Friendly and helpful staff. Fully secured with a key pad lock and fully gated! I recommend it.
I’ve been storing my items here for years. I love how communicative and attentive they are
Great service
Went to pay my bill today and just wanted to say thank you to Belinda. She is always willing to help and has the best customer service!! Belinda is the only reason I stay!
belinda..Belinda... they just don't come better
I was in the military and started renting from this storage facility over 20 years ago—-I know I have spent a lot of miney with them—probably enough to have purchased a small home. That is neither here nor there—I just want recognize one of their employees Ms Belinda. She has been so courteous and professional with handling my storage needs and situation. She is always so polite. She sends me a courtesy reminder as well as a phone call. I appreciate it since I am not in the local area. I just wanted to recognize her professionalism and dedication to customer service.
Awesome place love it there.... it's my go 2 thanks a bunch to staff that work there they are awesome "
Good storage facility and prices are very reasonable, manager on site and dogs come out at night after business hours, definitely puts my mind at ease knowing there’s no funny business going on we’re I keep my stuff
This facility has been one of the most reputable storage facilities I've ever leased from. Not only does everyone I know In that area, know, how well they can conduct business, I've never heard of anyone, not, speaking so highly of these guys. Belinda, the onsite manager, is an amazing... AMAZING manager. She's caring, takes the time to reach out personally and has always addressed an issue of mine, promptly.. Almost immediately. I would deff recommend these guys to anyone!! I had a unit here for almost 2 years... And just now moving out and finally got a rental islncdease
by far the best place I have ever rented storage. very very clean. well run. that lady in front office.. well every business should have someone as dedicated to the job 100%. by far the best. thank you
Phenomenal place
Best price for a 10x10 that I could find between Tacoma and Fife, and Maria was amazing! She is incredibly friendly on the phone and in-person. Their hours are good too.
Great place
Incredibly friendly workers. We ran into an incident which postponed our uhaul pick up but they made sure we didn’t lose our truck. To add she even offered to let us drop off after hours, which we never had to but it was a nice offer. Very outgoing and willing to work with customers, would absolutely recommend!
Really really good management. Always on top of everything.
Laura was so friendly and kind! She made renting a unit a pleasure. She was sure to remind me access hours are 7am to 9pm so i never get locked out last minute.
LJ and Josh were very helpful during the whole leasing process. I felt confident that I was getting the best price and value in town at Freeway Storage. Your team is very knowledgeable, efficient and make you feel welcome. I feel that my items are safe and secure. Love that you have on-site management. Would recommend to anyone looking for storage!
LJ was the sweetest person! She set me up with everything I needed, and was the perfect professional. She knew all the answers to my questions, offered me really great information, and really was a pleasure to talk to. She's the best, absolutely recommend because of her.
Lj is awesome went back today and she great i love this place
LJ was wonderful and everything went smoothly and the move was a success. Great customer service and prices. Great discounts!
LJ is the manager down here she is very friendly and has given me security knowing my stuff is safe. She also is very clear if I have any questions about my bill and they have great prices! I'm grateful to have found this place!
I've never been more pleased since L J took over, she knows the business, and is constantly keeping things up, I trust her with my business and I feel safe more than ever there now. Building relationships in the storage business is half the battle and makes life much easier when someone in charge knows how to handle everything, no worries here. Im a happy camper
Rented my original unit with Josh, which was an easy process and met LJ on the facility. I asked about a larger unit and she was suuuuper nice. I really appreciate her genuine honest and realistic personality. She helped me get a larger size unit with a discount and enough time to transfer and really discuss the policies.
LJ helped me get the best price for my unit! Very friendly and welcoming.
LJ and Josh are an awesome team- I've seen major improvements to the facility and appreciate their friendly customer service. 5 Stars!!!!!
After a long day wasted searching for a uhaul she made it happen So amazed by LJ she turned my horrible day into a amazing day shes so kind and understanding and gave me every deal she could i went for a uhaul truck and ended up with a larger more affordable storage unit as well paying half of what i was paying for a smaller unit!! People could learn some amazing customer service skills from her!!! Thank you LJ
LJ has made this rental process great! I appreciate her happy personality and smile. She made this process easy, and had a great day!
LJ is the best manager. I've been renting here for several years and every day she is out doing something for the facility. Great person to talk to, very knowledgeable and friendly. Stops to say hi on the facility which looks much better and safer than before. Highly recommend this facility to everyone!
LJ and Josh are an excellent team and are really fixing this place up from the previous managers. They've updated security tremediously while maintaining lowest prices in the area. Great for parking. Great customer service. And all around great facility.
Great location and awesome service!
This place has been great, the new manager, LJ, makes you feel right at home about doing business with the company. Rentals are clean, affordable and well worth it. Uhauls are much easier to rent that going thru the website.
This facility is under new owership and management. Manager LJ is top-notch when it comes to customer service. She prorated the rent for the time I needed the unit. The office and grounds are being upgraded.The property is much improved since I last visited 1 yr ago under the past owner. And last but not least the prices are low.
*UPDATE* I moved out after almost 2 yrs here. During that time I moved out of my original units twice, into different sized units based on my needs. Every move regarding paperwork, when Melissa was involved, was super simple. No hassle from start to finish, from my first unit until I left. Melissa in the office was the BEST. The previous weekend employee was nice but definitely not the brightest. She didn't seem to know what she was doing. Melissa always straighten things out but still hassle free for me. The last new girl in there I didn't have too much contact with but she was okay though. Prices went up with new owners, not mom and pop pricing anymore. *original post* 4 stars Simple services at a decent rate. Not open weekends, until January 2018.
Self Storage The People Are Friendly and Helpful and Kind
Nice place I cut a lock off is why I visited
Amazing Staff
Good space
Very Friendly couple and the BEST prices! I was going through a really rough time and they did everything they could to get me a unit even with complications on my end!