I have been using this storage facility for close to 4 years. I just rented a second unit and Tom was absolutely wonderful to work with. He showed me how to access and use the lift and went above and beyond to make the process seamless. Would highly recommend to anyone!

Tom was excellent to work with. Very pleasant.

Tom was very friendly, informative, and helpful.

We've been renting with Tom for many years. He's always very assertive and helpful. This unit is close to home, so we always feel very comfortable knowing our stuff is safe here.

I was a Tennant with secure care for many years and had an excellent experience! Tom at the Willoughby location is great and so helpful! I recommend this location and would use them again in the future!

The process with SecurCare has been seamless from beginning to end. I wanted to extend a special shout out to Tom that works in the location’s office. He was extremely detailed about my unit and took extra time to show me the facility to ensure my move in process would go as planned. Thank you Tom for all of your help!

Tom was fantastic and helpful and very friendly. Showed me my unit and verified my code worked on the key pads! Units and facility were clean as well

Great storage facility overall! Affordable, right off the highway and clean units. Would recommend!

The property manager Tom is awesome this is a Great facility it has all your storage needs !

Good pricing, very helpful and available

Tom was so helpful when it came to changing the size of my mom's storage unit. I came in from out of town and it was a last minute change. He was accommodating and knowledgable and made sure we had everything we needed to make this quick transition. We've been in this complex for 8 years and definitely recommend it!

Set up was easy! Tom walked me through units available and explained the differences in units and how to navigate the storage lot. Great experience!

Tom was amazing and very helpful

Tom was very professional, helpful and very friendly to work with. The property is nicely kept and the units are also well kept. Would definitely recommend to others.

Tom was such a great help! I had a great experience.Tom is awesome

Highly recommend for anyone needing anyone a storage unit whether small or large. Storage units are kept clean, low prices, and Tom the property manager was so kind and helpful with showing us around!

Tom is the best helped me to be satisfied and happy what's a great price thank you Tom

I inquired about a storage unit today, Tom was on site and was very helpful, he explained everything involved and showed two different sized units, I was able to secure a storage unit shortly after, very quick and easy!

Tom is a fantastic property manager. Treats you like family.

Tom is a very nice guy the place is fantastic and clean

Tom is a pleasant person to deal with, even when the computer system is glitching.

Tom is pleasant and kind. He took the time to answer all my questions. He is very knowledgeable about the storage facility. The facility is well kept. I can trust that my items in the storage unit are safe and secure. I would definitely recommend this facility to others.

Tom has been an outstanding representative for SecurCare Self Storage. He explains everything thoroughly and is kind and knowledgeable. He takes the time to make sure his customers are satisfied with the storage facility. I would highly recommend my friends and family to utilize this storage facility.

Tom was very knowledgable when my son and I came to look for storage unit. He showed us the unit and answered all our questions. I highly recommend SecurCare!!

Tom is amazing and renting off the website was quick and easy!!! Definitely recommend!!

Tom very nice and helpful!!!!!

Tom was great! A wonderful experience!

TOM WAS SO NICE AND HELPFUL WHAT A GREAT PLACE AND SUPER CLEAN.

Tom is so personable and friendly!

Tom is courteous and very helpful. A clean facility and safe.

Tom was friendly and helpful would recommend anyone to come here

Tom was very helpful!

Tom Delpercio was very friendly and helpful. The property is very clean and the units are very nice. If you are looking for a storage unit look into this one.

Went in today inquiring about a storage unit. I was met by Tom, the office manager. Tom was very professional and informative about the units. He also gave me a little tour of the spaces that were available. I really appreciate the great customer service I was given by Tom. Soo needless to say, I left there with a new storage unit. Thanks Tom! 👍

Tom was very proactive after I bought a unit at auction. He called at 9a and we met at noon. He was very helpful in helping me rent a unit and very very nice. 5 stars is too low of a rating to be honest.

Tom is great he helped us quick and efficiently!!

Tom was great!

I think this storige Facility is Very Clean well Maintained and maintenanced! I'm very happy I chose to store my belongings here Tom the Manager is Great Fast responding Nice Guy ! I definitely recommend using Them !

Tom is very professional, keeps a clean and secure property. Great place to store your items.

Fast and easy rental

Tom was helpful and so efficient. Very nice and empathetic.

Tom is absolutely fabulous and so personal. He made our rental so easy and carefree. He went above and beyond.

Tom was great !!!! He was very helpful with everything .

Tom was a very nice guy

I’ve been here for several years. Tom has been a great property manager. Always looking out for the place. Thank you for all your help

Tom was so much help today!

Tom made our first storage experience very quick and easy

Tom is very helpful, knowledgeable, and friendly. Thanks!

I have been at this location for many years and would highly recommend this storage facility. Property manager Tom is very welcoming, friendly, courteous, and is willing to help you with all your concerns!! Can't say enough about him!! He is amazing!!

We have been renting with securecare off and on for 20 years. Tom, the manager, has been so helpful and professional throughout our time here. I would recommend and will continue to use them as needed.

Very good experience - and Tom is the best!

Tom was very nice and helpful getting me into a storage unit! This location is always my go to for extra storage space!

I rented a storage unit from the Willoughby location for a few years. Tom was absolutely amazing to deal with. He was always so kind and accommodating. I would recommend them 1000% and will definitely use them again in the future if I ever need another storage unit!

My husband and I have been storing our belongings in the storage facility on St. Claire St. in Willoughby, Ohio for several years now. We like the facility very much for several reasons. First of all, we like Tom, the manager!! He is very friendly, and always so accommodating whenever we need his assistance! He keeps an eye on everyone who goes in and out , and this makes us feel safe and makes us feel like our belongings are also safe!! We also like the cleanliness of the facility!!! We believe that this is because of Tom’s good management skills! We plan to stay at this facility until we no longer have a need because we are very pleased with the way it is being run by Tom!!!

My husband and I have had our belongings in the Extra Space Storage unit on St. Clare for several years. Tom, the manager, has always been watchful of everyone who enters into the facility, so we feel confident that our belongings are safe! Tom has also been very accommodating to us. When we needed a new lock, he helped us to get our old one off, and then sold us a new one that was perfect for our unit!!! We believe that he is an asset to this facility!!! He is a very personable guy who genuinely loves to help people when they need assistance!!! Also, the grounds are very clean, and that means so much to us! We attribute this to good management (Tom)!!! We are very pleased with this facility, and plan to remain there for as long as we need extra storage space.

Tom has always been very helpful. I appreciate his kindness and attention to every detail.

Good person i have delt with Tom delpercio on a few occasions as this is Mt 3rd time coming here.

Tom is very knowledgeable of the storage business and was very helpful in servicing my storage needs.

This facility has gone thru several name changes over the years, but the people have been the same, and the best!!

Can say nothing but Great things , not only about how Beautiful and Clean and Welcoming this Property is , the Cherry on top is the Man that runs it Mr Tom D. , Beautiful human being to match the business , Represent the establishment Well !!

Tom was a pleasure to work with. Highly recommend going in to book your storage needs instead of doing it online. Definitely love the facility!

Having a storage unit closer to home is well worth it. Tom is wonderful too the time to show me the unit. Never had a unit that isn't outside before

Excellent service! Manager Tom is the best!

From the minute I walked in and was greeted by the friendly Property Manager Tom, I knew that this was a great facility. The entire process was quick and easy. One of the most well maintained properties I've been to.

Great service, great management. Would highly recommend!!!

Very friendly

It was good so far

Very friendly and professional, Tom offers a good service experience!

Great facility and friendly management! Secure and easy.

Great facility for your storage needs!

Great, friendly, and clean service! Tom is so friendly and I never feel like I have to worry about my unit. Also a cute dog sometimes around!

Helpful, clean, and kind! I strongly recommend.

This place is great and Tom, the manager, is the best!

Love this place!

Tom rules!

I recommend highly. Always clean and service is stellar. Friendly!

Had to find storage in a pinch and SecurCare made it happen for me. Tom was very kind, accommodating, and helpful. The process was easy and I'm satisfied that my belongings are safe. Thanks SecurCare!

Tom was helpful made the process easy

Great customer service from the manager best storage facility I ever had

Tom was very friendly and helpful made the process easy and stress free.

Best storage around the area! Location is so convenient by the freeway! Always clean and best part is stopping by the office to talk with the Manager Tom.

I have nothing but good things to say about this business. I have been renting a unit for a few months here. And every single experience has been very pleasant. Everything is very clean and always well lit at night. Prices are the best around! And everytime I go to make payments or have any questions Tom is always more than helpful and polite. I actually have had a very very trying few wks and today was extremely stressful. I went into the office to pay rent late. Completely embarrassed and worried. But Tom was not only compassionate and kind, he completely changed my whole day around. I don't think he will ever know how a few kind words and an act of kindness can make a world of difference. I can not say enough about my experience there today. SO THANK YOU TOM!!!! THANK YOU FOR BEING THAT AMAZING SOUL TODAY!!! COULDN'T HAVE HAPPENED AT A BETTER TIME!!!!

Thanks for the great cusTOMer service. For sure the only place in the area to consider for all your storage needs. Tom’s the best!

Tom is very professional, keeps a clean and secure property. Great place to store your items.

My sister and I need a safe place to store our father’s tools. Tom makes the process so easy and we enjoy speaking with him every time we’re there.

Thanks for having a clean secur place to store my household goods. Tom is super helpful and nice!

Getting storage for the first time to move between apartments, and Tom was incredibly kind and helpful and was thorough with information. He gave us a tour to see the units we were looking at, the place is clean and we are very happy to be renting from here

This location is wonderful! It's easily accessible, clean and the manager (Tom) is kind, efficient and very helpful. Look no further, SecurCare is your storage place!

I just want to say, that this place is really outstanding. Really. It is always so very clean, and Tom makes you feel like you are his only customer. I highly recommend this SecurCare location, for any storage needs. And the prices are great!! 5 Stars for sure!!

Came in today to lease a storage unit as myself and my girlfriend are preparing to move and we need a place for storage. We were greeted by Tom who couldn’t have been more professional and caring. They walked us through the location and showed us all the details. Super clean facilities. Very happy to do business with them.

Let's put it this way. I had a unit here 4years ago and I live in Madison now but when I needed to get a unit I came back ☺️ to this location. Tom is awesome and I am happy with the units that are there.

I've been with Secure Storage for 5 to 6 months now and every time I come in make a payment. Tom is always there answering my questions and making it a better experience here.

This is my first time using a storage unit. Tom has made this experience very easy! He is very helpful and extremely knowledgeable and kind! I would definitely recommend this storage facility!

We have rented several units and are extremely satisfied! Tom provides OUTSTANDING customer service. The grounds and units are immaculate, fairly priced, safe and secure. You can see and experience the pride Tom takes in caring for his customer's needs & making sure things are top notch! Thank you so much for going above and beyond! (:

We have rented several units and are extremely satisfied! Tom provides OUTSTANDING customer service. The grounds and units are immaculate, fairly priced, safe and secure. You can see and experience the pride Tom takes in caring for his customer's needs & making sure things are top notch! Thank you so much for going above and beyond! (:

I choose this facility because it’s neat, clean and close to home. I needed a bigger unit and Tom was so nice and patient trying to help me figure out what I needed and could afford. I definitely recommend this facility.

Due to a medical emergency situation, we needed a storage room immediately. It turned out we actually needed two rooms and SecurCare was a perfect match for our needs. Tom was amazingly supportive from the first time we met, and ongoing over the years. As the situation changed over time, he always had ideas to make things work. SecurCare is a clean, well run facility - and Tom is a positive, professional manager who represents the company well!

I shopped many storage facilities for a period of time. I chose this storage facility based on a few factors - cleanliness, availability and customer service. The property manager, Tom was/is so friendly, helpful and has the best customer service. The grounds and buildings are always kept immaculate and clean. It is hard to find great customer service these days. You will definitely have a great customer experience with Tom.

Great service by Tom. Second time leasing a unit.

Tom is friendly, informative a true professional of SecurCare Self Storage. This storage area is dry, neat, and clean a true value. I highly recommend this storage area.

Close, clean, easy to access facility. Will definitely provide what I am looking for.

Would highly recommend,

I have been using SecurCare Self Storage in Willoughby Ohio for 5 years. Tom has done a great job managing the units. The storage units are very clean and the outside property is always in great shape - hIs summer flower beds are outstanding! I highly recommend this place for short term or long term storage needs. Tom has always been helpful whenever I have needed to downsize to a smaller unit or if I have had any questions ... he is the best!

This is the second time we have needed a storage locker in a year, and we definitely went straight back to Securcare. The facility is very clean and Tom walks through each building and inspects them on a regular basis. We have never had any concern about our belongings being safe and secure. Tom cares about our individual needs and remembered who we were from the previous rental. He makes you feel like you are his only customer.

Nice clean facility, easy access and low cost per month

Friendly staff

I found a great unit at a great price! Tom was very helpful showing us around.

I was referred to come here and I’m so glad I did! Tom was so nice and helpful! Also during this very hard time we are going through, he was very professional about keeping the 6ft distance and sanitizing everything for me! I highly recommend going here!

Very nice manager! And cool prices!

I've rented a few spaces over the years, and I can honestly say this space has been by far my favorite. The convenience is great, and the facility is always clean. The best part, the owner/manager is a true gem. I've had such a pleasure working with him during my stay, and cannot recommend him enough.

I highly recommend this location for your storage needs! We rented 2 storage units at reasonable prices. Tom, the site manager, was friendly, helpful, and patient through the entire rental process from start to finish. He always answered my questions and he explained everything to me. Moving was stressful enough, but my experience working with Tom made it much easier. Additionally, I always felt that my belongings were safe with the coded gate, security cameras, and knowing that Tom walked the site regularly to check on everything. We will certainly recommend to our friends who have storage needs. THANK YOU!!

Tom professionally takes you through the facility to find the unit that bests serves your needs as well as the paper work and payment arrangements. The facility is well monitored, and clean! My wife and I felt at ease , thanks to Tom!

Secure facility. Ok pricing with good deals for new renters.

I have nothing but good things to say about this business. I have been renting a unit for a few months here. And every single experience has been very pleasant. Everything is very clean and always well lit at night. Prices are the best around! And everytime I go to make payments or have any questions Tom is always more than helpful and polite. I actually have had a very very trying few wks and today was extremely stressful. I went into the office to pay rent late. Completely embarrassed and worried. But Tom was not only compassionate and kind, he completely changed my whole day around. I don't think he will ever know how a few kind words and an act of kindness can make a world of difference. I can not say enough about my experience there today. SO THANK YOU TOM!!!! THANK YOU FOR BEING THAT AMAZING SOUL TODAY!!! COULDN'T HAVE HAPPENED AT A BETTER TIME!!!!

Nice clean storage...with professional service.

A very nice and clean facility. Tom the manager is very nice and has always been helpful. I rented my space over 8 years. If you need added space I suggest SecurCare.

What a great experience . Tom and Jeff were both very friendly. The property is very clean and well kept. Even the storage spaces were very clean. There is great security and the process for obtaining a unit was very easy. Tom explained everything that I could expect and the contract was all online and didn't have to worry about a ton of paper. I currently have public storage which really sucked and very unprofessional . These guys were nice as well as professional. I highly recommend !

Tom is very respectful, honest and fair. He also, communicate very well concerning storage and billing. Very clean facility! Well maintained

Facility was very clean and Tom was very thorough and helpful!

Great service facility was extremely clean Tom was very helpful and friendly. Didnt take long was shown around and everything was explained would definitely recommend to others.

Definitely a great storage facility! Very clean and sec9! Customer service was extremely well and Tom was great to work with. Definitely recommend this facility

This is such a great facility!!! Very secure, very clean and welcoming! Customer service was great and Tom was very professional and gave us the best deal! If you're looking for a great storage space this is it!

Great storage place! Tom is awesome! Such great help and a very nice space.

Store Manager Tom was awesome! Definitely would recommend this place to anyone who is looking for quality service and spacious, affordable storage!

Second time I've used this place for storage. They are great, fast rental process, great service as they offer the best and most realistic advice for my needs (storage size/insurance). I swear, someone is always on site and the place is spotless clean! 🙌🏻🙌🏻🙌🏻

Tom gave me such great information for my first time storage experience! I will definitely recommend Extra Space storage!!

Needed a storage unit right right away and Tom was able to help me out. It was much appreciated and I feel confident that my personal belongings will be safe here :)

Tom did a great. Very helpful and got me the best rate possible.

Great customer service and very helpful. Highly recommend if you need some extra storage!

Great place and Tom is excellent!

Great place to store your property at a reasonable cost. Clean and Neat. The manager Tom is awesome and really helped me out in a bind. If I ever need a place to store again, I'll store with Tom and ExtraSpace Storage.

Tom is a great guy!

Very clean and safe place to house your belongings.

Great customer services and they got me in fast.

Tom is by far the most conversational and easy going manager I have dealt with in a long time at this company. I have been using various storage businesses in the past and NONE compares to here. Whenever I go there it is absolutely clean, functional, and secure. The lighting is very bright in the hallways, the elevator works flawless. I mange a bank and would love to have employees with his overall character and demeanor. He is a true asset to Extra Space Storage. Anyone looking for a long term or short term solution for storage needs,; this company and especially this location is a must go to. I would recommend this facility to anyone. Great Job Tom.

Was here twice love Tom great service it was very clean . Will come back again.

There are so many choices out there for storage that great service is one of the few ways these companies can stand out. As a two year customer at this facility, I can honestly say that Tom and the rest of the staff are the best. Responsive, approachable, professional, and available are just a few of the words I would use to describe my interactions with them. I have nothing but great things to say about the team and the facility. I would gladly do business with them again.

Customer Savvy and Clean Facility

So far so good. It is a very well maintained facility. And, the customer service has been wonderful.

I have rented here over the years and I was hoping Tom was still there as he provided me quality and attentive service. Sure enough, after the new owners, Extra Space Storage, bought the place, they kept a wonderful professional in Tom, business manager. The only reason I returned is because of Tom's wonderful reputation, knowledge and caring attitude of customers. I t was a wonderful experience and Tom got me a unit of my desire quickly and efficiently. I would recommend Extra Space Storage because of the the professional, neat looking establishment but mostly the grounds Manager, Tom Delpercio. Thank you, Nick

Very good storage spaces for decent prices. The customer service is amazing and the hours are super convenient. Only down fall is they should take the sign down on building B that offers FIRST MONTHS RENT FREE, it's false advertising I had two units at this location and neither came with first months rent free!

Truly excellent customer service. Tom went above and beyond, even coming out 2 hours after office hours ended to help guide my truck to the right unit. Would highly recommend this place to anyone!

The grounds are well kept up. Units are clean and Great management are all reasons why I have been a repeated customer .

Nice clean facility and courteous service

Tom was super helpful and helped me with everything I needed. Will return for future services

Tom was absolutely amazing. I'm sure you will find out why. Easy and simple. Will gladly store here anytime.

Great experience! Tom went above and beyond!

Prompt, quick and efficient. Very helpful. Accommodating

Very clean and helpful with my needs. Will def refer them to friends and family in the future.

This is my first time using a storage facility. I looked around at a few differant locations but this one had the best in everything! Easy to get to, EXTREMELY clean! Tom, the gentleman who helped me was very helpful and nice! He showed me around and walked me through to my unit. The process was quick and simple. The prices are amazing! Very competative. I'd recommend Extra Space Storage Willoughby to anyone!

Employees very helpful and friendly

Very nice & customer service oriented people. My only issue was the sign that led you to believe the first month was free, which it wasn't & my original reservation wasn't set up that way after I was told nobody could rent my space, & it was rented out. They got me the next available though, which I appreciated. I definitely recommend this location. Not many businesses are about customer service anymore, but these guys are! Bravo!

Amazing customer service

Friendly and very pleasant to work with

I went to several storage facilities before coming here and was told that the service was poor. I followed my budget instead of the advice and was not at all surprised to find out that the allegations of poor service was unfounded. I just recently moved out after three and a half years because I no longer needed extra storage. I've had numerous encounters with employees and at least 100 visits to the facility over that time. I would highly recommend anyone in need of storage to this facility, which is the only place I would take my valuables to be stored. I will miss the manager especially, always courteous, friendly, helpful and kind.

Fast and easy service friendly too and importantly secure would definitely recommend to anyone see Toma great guy

Clean, secure, and great price! I used this storage location for a month while I closed on my house. The process was easy and didn't have any trouble once I moved out. I would highly recommend them for storage and would use them again, if the need arose.

Great customer care. Well kept grounds.

Very impressed... Facility was clean, staff was knowledgeable and friendly, and the units are well light and very secure. Would definitely recommend.

Very nice guy and feel secure with my stuff. Clean store too.