I have not used this specific facility. But Brianna who normally manages this facility, was Guest managing at my facility in Norwood just recently, covering for somebody else… And she managed to accomplish in 45 minutes something I have been trying to enact for five years!
I left a message in exasperation about me not having control over my unit, as it was still in my ex’s name, and all communication was going to him.… as I was told that he had to come in in person to change the lease... which was not happening over many years time.
By the time I got there just minutes before closing… She had called him, and emailed him lease paperwork for him to sign off on, and had it all waiting for me by the time I walked in the door just before closing.
I was nearly in tears of relief, and so grateful for her professionalism, and taking initiative to get this done. It was an easy fix, and should have been done years ago… And has cost me thousands of dollars in airline miles that could have been on a different card. (I was more than a little exasperated that this was not thought of by somebody else a long time ago)
Brianna is agreeable, helpful, takes initiative, cares about real people, knows what she’s doing, and should be promoted. She has the makings of a great manager!