iStorage Facility at 14750 S Western Ave in Posen

iStorage facility

14750 S Western Ave, Posen, IL 60469

(708) 438-5597
44 Reviews
Office Hours
Monday - Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
Closed
Access Hours
Monday - Sunday
6:00 AM - 10:00 PM

Available Units

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3.23 Miles Away
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3.33 Miles Away
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Medium
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Reviews

Dominique Johnson
From Google
5.0

Sylvia was AMAZING this was a very stressful day but she made it so much better thank you!

Aminah Starks
From Google
5.0

Sylvia was great she was patient an very knowledgeable to my storage needs

Vickie Jones
From Google
5.0

Sylvia was great

DULCIE GENTLE
From Google
5.0

Sylvia provided great customer service and management services. I would recommend iStorage to my friends and family.

Chris Hester
From Google
5.0

Sylvia was fantastic and very helpful. Was able to get in and out thanks to her!!

Rosemary Larry
From Google
5.0

Sylvia was so professional

Cat Skellington
From Google
5.0

Sylvia was great and professional

Lavita Coleman
From Google
5.0

Sylvia was great

Jose Guzman
From Google
5.0

Sylvia was great

Artist Work painting llc
From Google
5.0

Sylvia was excellent an very professional

Charles Griffin
From Google
5.0

Sylvia was very nice helpful very professional an has great customer service beyond an above

Boss T
From Google
5.0

Sylviya was great

Jeremiah Cocroft
From Google
5.0

Sylvia was very helpful. She helped me find the perfect storage unit and she had great customer service!

Delijah Whooper
From Google
5.0

Sylvia was GREAT! Great customer service and she was very nice and helpful. 10/10!

Carleda Taylor
From Google
5.0

Sylvia has the best customer service! Great reservation experience! Highly recommend!!

Manuel Saenz
From Google
5.0

Sylvia made my blessing customer service was 100 percent she is great

Monique Richardson
From Google
5.0

Sylvia was great she helped me with my storage needs down to finding the right size for all my items

ʜɪ ᴋคʜɣᴇᴄɪ
From Google
5.0

Sylvia was very professional an nice an keeps the property clean an smelling good I love that she is here excellent customer service

Chris Jackson
From Google
5.0

Slyvia was a great and professional help. She was very nice and very friendly along with providing wonderful customer service and support

Brandon Martinez
From Google
5.0

Sylvia Williams was amazing and very helpful.

Shyanne Mundo
From Google
5.0

Sylvia Williams was amazing and she is the best thank you for your help and reaching out to make sure I had my unit!

MARY JAMES
From Google
5.0

Went in to inquire and Sylvia was great she was very helpful I wish I can give more than five stars

M SCOTT
From Google
5.0

I am so glad Istorage in Posen IL, has a Manager Ms.Sylvia who likes people and very knowledgeable and always willing to assist or help.

Dedric Mccullough
From Google
5.0

Sylvia was great customer service is outstanding

Andrea Lurry-Starks
From Google
3.0

This Storage Factory shows well; it was neat and clean; but there was only ONE HUGE thing that ticked me off !!!! As a new storage locker renter; my locker was located on the 3rd floor and upon me moving in no one informed me that the ELEVATOR was inoperable for this reason I should be refunded my monthly rental fee due to this fact; because no one told me but allowed me to reserve a space with out regards of stating that the facility was no fully providing adequate services for what I had paid for; it was an inconvenience toting all my large items up 3 FLIGHTS !!! … #3131(Adjust my account accordingly please and thank you) 🤬

Vanessa Tolbert
From Our Website
4.0

You are very professional and I appreciate the price

Eric Linderman
From Google
5.0

This facility has had it’s ups and downs in the past, but the current property manager, Luiz, is a rockstar. Well maintained and great communication.

Omar Salaam
From Google
5.0

Mgr. Was on site during my initial visit and has been everytime I've returned. Rates are reasonable Staff is kind and helpful.

Liz Georges
From Google
4.0

I've had a great experience there with my items in storage from Nov '21 - Mar '23. About 6-8 months ago I started having issues paying my bill over the phone and online, and a couple months piled up. I called corporate hq and was able to make a payment over the phone, and they waived the late payment fees. The same thing happened the following two months and I was late again. I called corporate and that time was able to get my login fixed so I could pay online, and I've had no issues since. I didn't ask for a waiver of the late fees that time since I knew I could have called sooner. My family just vacated the unit over the weekend, and I completely forgot to call, log in, or check my contract to see how to cancel it. A couple days later I received a call from Luis, the manager, letting me know on a routine inspection he found my unit with no lock, vacated, and asked if it was intentional. I'm incredibly grateful for that call - not only did it save me from potentially having to pay another month if I never did remember to call, but it also made me feel better that someone would have noticed and contacted me if my unit had been broken into. I never once saw the unit nor the items stored in it. It all belonged to a family member my siblings and I helped. They saw it, but I live hours away so managing the account was my contribution. And that reminds me, the family member had another unit at the same facility - that's why we chose it - and also had billing issues during the time period I did. He was about to lose his unit and also couldn't log in to his account to pay online. So when I called the second time to reset my login info, I'd actually called first about my relative, and then they helped with me. I was able to do a conference call with my relative on the line, then my relative hung up and I handled the rest of the transaction before mine. They'd asked my relative's permission to speak with me in the future and stored it in the notes, so I did have occasion to call back and here's why I'm NOT giving them 5 stars... You have something like 5 days to pay your bill online. You cannot pay it early. I tried on Feb 27, but my bill wasn't due til Feb 28. Then I completely forgot I had not paid it til I got a reminder email in March, when it was a couple days late. I logged in to my account and could not pay it online because it was past due! Since I'd only experienced that when the payment was months late, I was shocked!! So I had to call to make the payment. It's a pain in the ar$e, how they have the system set up. I never wanted to set up automatic payments because we knew it was a temporary situation that could end at any time, but the relative was in and out of the hospital much longer than we'd expected. And as you can see, I can be forgetful about making calls on time. So yeah, late fees suck but they were always my fault, you do have a 5-day grace period to make the payment without a fee, but you can't pay online outside of those 5 days. Like not even early. That bites, but it's corporate, not the facililty's fault.

Sherry Turner
From Google
3.0

Company has made noticeable improvements by Staffing this location with a thorough and patient manager Luis V..seems to be concerned about customers vs the last staff there..I was there recently and the gate is fixed as well as improvements in the inner and outer maintenance..good job in improvements to this location..Keep it up Renter for over a year

Gregory Phillips
From Google
4.0

Easy

Candace Weston
From Our Website
5.0

Great job fast results

James
From Our Website
5.0

Schedule online before that spoke to someone and the was very polite and professional easy setup clean environment. Reasonable price

Tajuana Rice
From Google
4.0

The facility is great... customer service is awful

Maria Del Valle
From Our Website
4.0

Everything was okay but I asked for the first floor and the lady told me it was the first floor when I went to bring my things was not, she gave me the third-floor and I told her I’m pregnant I don’t want to be going up and down ,so not 100% happy

Marlo Warr
From Our Website
5.0

The entire experience was very fast and very pleasant. The gentleman was very knowledgeable and friendly. I would recommend this place to all my friends and family. It's clean cozy and air conditioned. Moving was easy with the assist of the flat bed carts.

Deanna stratton
From Our Website
5.0

Excellent. No regrets

Lauren Ward
From Google
5.0

This place is wonderful

Lucy Gampa
From Our Website
5.0

Our experience was fantastic. Shekesha was very patient with my mom and I. When we walked in she was in the hallway disinfecting the push carts down, while we were only there to ask some questions after speaking with her and knowing she cares for her customers to keep them safe we were sold. Thank you so much. Shekesha rocks!!!!!!

Arthelia Johnson
From Our Website
5.0

Awesome Mrs Kesha was ver kind and explainable to Mrs Johnson by letting me know how you all value my belongings with your security Thank you all for your great great services Mrs A Johnson

Tian Russell
From Google
5.0

We (my husband Jose and I)have had a unit there since it was Posen storage we have seen several employees come and go some good some bad, however the new lady there Kesha is phenomenal. We are there almost everyday and since she’s been there it’s been extremely clean inside and out. Our rates went up we were prepared to move out but after speaking with her we will definitely stay. She’s always smiling and upbeat. Please keep her.

Sterling Smith
From Our Website
5.0

I came in and I was treated great got my storage and move in the same day the manger was great very respectable to me and my wife and the facility was very clean and safe Sterling smith thank you

Jose Flores
From Google
5.0

Had a great experience acquiring a 10x10 storage space. Took me 12 mins from the time I called till the time I was able to have access.

Alexander Arsenault
From Google
5.0

My first time coming here since I purchased my unit - this place is brand new, and is of excellent quality. You can tell they invested properly in this facility and you can tell the indoor units are brand new. Full video surveillance and climate control indoors too, just what I needed. Also have had great customer service from these guys when I needed it. On top of all that you can't beat the price. Would definitely recommend and I plan on staying a customer.

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