Storage FAQ

Office Hours: These are the times when our office is open for business. During office hours, you can make payments, purchase moving supplies, and handle account-related matters. Our standard office hours are from 10:00 AM to 6:00 PM Monday through Friday and 10:00 AM to 5:00 PM on Saturdays.* We are closed on Sundays and major holidays; however, in most cases, you can still rent a unit over the phone or online and get access the same day!

Access Hours: These are the times when customers have access to their storage units. Access hours are typically from 6:00 AM to 10:00 PM*. You can still access your unit on holidays, regardless of office hours.

Online Service Hours: These are the times when there is a storage specialist available in our service center to talk to via phone or chat. They can help with things like renting a unit, paying your bill, payment portal issues, and customer service.

*All hours can vary by location. Please view posted hours for your preferred facility or give us a call for more information.

No, we do not require an appointment to view a unit. We do recommend you confirm the office hours for your desired storage facility on our website to ensure we have storage specialists on-site that can assist with unit showing.

A remotely operated location is a property that serves as an extension of a parent facility, which is usually located nearby. Remotely operated facilities accommodate additional storage needs while maintaining a connection to the parent facility, which houses the main office. Reservations and payments for units at remotely operated facilities can be made online, but for any in-person needs, call or visit the parent facility's main office to speak to a storage specialist.

You can rent a storage unit online through our website, over the phone with one of our storage specialists, or by visiting the facility during posted office hours.

We accept reservations placed up to 14 days in advance. A reservation is an indicator of your interest in a particular unit size/style and not a guarantee of availability. Units are rented on a first-come, first-served basis. To guarantee a unit is available on the date you need to move your belongings, we recommend completing your rental in advance.

We require a state or government issued ID*, like a driver's license or passport, and a method to pay your first month’s rent and any other fees you may owe. We recommend enrolling in our autopay service using a credit card to ensure easy and convenient payment.

*See checkout process for details.

We do not charge a security deposit; however, there is typically a one-time administration fee added to your initial rental. This fee varies by state and helps with the setup of your account, gate code programming, and other administrative functions.

Insurance is a requirement for any storage unit. If you have homeowner's or renter’s insurance, it may extend to your storage unit as well. We also offer a protection plan for your items. It is recommended that customers utilize our plan even if they are using their homeowners or renter’s policy, as it prevents your insurance premiums from going up in the event of a claim and pays out prior to insurance claims.

We offer a wide range of unit sizes from 3x5ft locker units to 30x40ft warehouse units. For specific unit sizes and current availability, please visit the facility page for your desired location or speak with a storage specialist to determine the best size to suit your needs.

Our online size guide can help you determine the appropriate unit size based on the items you plan to store. If you need assistance choosing the best unit for your needs, you may speak with a storage specialist via phone or using the chat feature on our website.

Yes, if a different unit size better suits your needs and is available, our team of storage specialists can assist with a unit transfer. Stop in during office hours or give us a call to get the process started.

Most facilities are fenced and gated, providing access only to tenants with a unique gate code. This allows us to monitor who enters and exits the facility and ensure all tenants are adhering to the posted gate access hours. Many locations also offer 24-hour video monitoring on the premises for safety and security. If you have specific questions regarding the security measures at your storage facility, please contact the facility directly to speak to the property manager on site.

Access hours are typically from 6:00 AM to 10:00 PM; however, gate hours may vary by location or amenities. In some instances, 24-hour access can be granted for business use, but it is at the discretion of the property manager to maintain a level of security for all tenants. For information about 24/7 access, please contact the facility manager.

Our facilities offer a full line of moving supplies including locks specifically designed for our storage units. If you prefer to use your own, we recommend checking with our storage specialists to ensure your lock is compatible with our unit doors.

Our facilities utilize two main types of locks: cylinder locks and disc locks. Some unit doors do not accommodate a traditional style lock, so a cylinder lock is required. Talk with the storage specialists at your facility to learn which lock type your unit needs.

Monthly rates vary based on location, size, and available amenities. For the most current pricing, you can use the storage finder tool on our website to find the closest location to you.

NSA Storage offers an easy-to-use online payment portal where tenants can set up autopay or make a one-time payment with any major credit or debit card. During office hours, we can process a payment with any major credit or debit cards, contactless payment, check, or money order. Please note that all our locations are cashless except where prohibited by state or local law.

We value our military members and offer a discount for active-duty military personnel. Please contact us directly for more information and current availability.

To request a refund after completing your rental, please contact your local NSA Storage facility. You can also call our customer service line at 866-478-6724 to speak with a storage specialist about your request.

Rent is due on the same date you made your initial payment each month. For example, if your initial payment was made on the 20th of the month, all subsequent monthly payments will be due on the 20th.

Many of our locations do have rolling carts available for tenant use. Please check with your local facility for specific information on tool availability and use guidelines.

No, we do not permit tenants to ship items to their storage unit. Tenants must accompany any moving companies to their storage unit. We cannot permit unknown or unauthorized people into the facility on your behalf.

Prohibited items include perishable goods, living things, illegal or illegally obtained items, hazardous or flammable materials, weapons and ammunition, and items that violate local, state, or federal laws.

Every NSA Storage facility is regularly sprayed for pests. To further deter pest activity, we ask that our customers not store anything that might attract pests to their unit, such as food and other perishable goods. This helps maintain the general cleanliness of the facility and storage units.

Yes, boxes and other packing materials are available for purchase at most NSA Storage facilities. Visit or call your facility’s property office to check the availability of the supplies you need.

All leases are month-to-month with no long-term commitment required. You can rent for as little as one month or continue renting for as long as you need, even if you’re not sure how long that is at this time.

Overdue payments may incur additional fees and/or result in restricted access to your unit. Continuous non-payment can lead to auction proceedings. We recommend you contact the facility manager promptly if you anticipate payment issues. You can find more information about this in your rental agreement.

No, we do not offer prorated refunds. Our rentals are on a month-to-month basis, and you are responsible for the full month’s rent, even if you move out before the last day of the rental period.

If you no longer need your storage unit, we ask that you provide a 14-day notice prior to the last day of usage. Once you are finished with your unit and it is clean and free of any items or debris, follow up with either the property manager or our storage specialists via phone or online chat to let us know the unit is available for renting again.

The amount of time your account must be delinquent before being added to an auction varies by state and local law. To avoid this, contact your property manager as soon as you know your payment will be late. Our property managers attempt to get in contact with delinquent account holders as soon as possible to prevent escalation to auction proceedings. If an escalation does occur, NSA Storage will provide you with a written notice to either your email address or physical address. The proceeds from the auction first go to the balance remaining on the account. If the total amount received from the auction is greater than the remaining balance, a check will be sent to the address on file. If the amount received is less than the balance on the account, the account is sent to collections to cover the remaining cost.