Great customer service friendly welcoming staff at office. Helped us out finding the right storage. Thank you Erik & Hannah.
Hannah and Eric provided me with very polite, efficient, and fast service! Highly recommend this place for your storage needs.
Clean facility, ample carts for loading and unloading, well lit interior, and two employees onsite during working hours.
Excellent service
good and quick getting in and out, well lit inside, so far so good
I love this storage so far
Excellent customer service! I stopped by when they were closed and she took the time to follow-up w/ me via phone later in the day. How nice! ✅
Staff was welcoming and made the process of getting my storage ahead of my child being born super smooth and seamless. Hannah thank you again for the discount
Great experience - 5 star service!!!!!!!
Simply outstanding service from the time entering the building to cleaning out the locker. The staff was friendly and ensured I have all the correct information and presented a complete overview of the facility and a escort to each of my units. Highly Professional and Friendly.
I really enjoyed my experience with istorage#8113 !!! Hannah Matthews gave me far superior than superior customer service and she was extremely pleasant to work with and very lovely to talk to 😙. My on the phone reservation experience was also very awesome as I experienced exceptionally great customer service, help, and conversation from a gentleman named Santos. I would rate my experience today with istorage 100+ stars if I could !!!😇
Hannah and Erik are great! They helped us sign up and we rented a unit immediately. The units are so clean and the parking area is well lit at all times. We are very happy with our decision to store our things here.
good and safe place.
Very quiet and patient … Thanks Hannah & Erik 👍🏽👍🏽👍🏽
I rented a space through the iStorage call center today. When I arrived at the physical building, I learned that the gentleman from the call center had made a few mistakes, but who among us hasn't made mistakes, right? I try to give grace to people who may be having a bad day and are not on their game. It happens to the best of us. He said I would be on the second floor, but it was the fourth. He said it would be in building 4, but there isn't a building 4, it's just one building. He gave me the code to the gate, but there wasn't a gate and he had given me the wrong code to access the building... and h e had set me up on auto pay (or so I thought. 😂) But THANKFULLY, the kindest office manager ever was still there when I arrived. She went through and corrected every mistake that the call-center operator had made during my telephone reservation. She took me to show me how everything worked and where my unit was located. Even with all of the mistakes that were made, she made up for all of it with her professionalism and beautiful customer service skills. The climate-controlled building was clean and the temperature was perfect. I was glad to see that they had carts to use for bringing things in and out of the building because the call-center operator told me I would have to bring my own. (Bless his misinformed heart.🤦♀️😆) I also think that the amount charged for the unit was very fair. I'm glad to be moving from my current storage to this much closer one, largely in part because of Hanna and her kindness in helping me to settle in.
I was very pleased with the service at iStorage. Erick was a great help and very patient with me. I would surely recommend the 5503 Almeda location.
Treated Trill and with a cool staff
Extremely helpful, courteous, and knowledgeable about storage facilities. Thank you Erik!
Erik, at I Storage , did such an awesome job taking my payment & getting me out in a jiffy!! Thx :))
Erik, was so great & Kind, he took my payment & got me out of there in a jiffy‼️
The young lady stayed late to make sure I got a unit. Really appreciate that
Great establishment. Clean and smells nice. Friendly service. Quick and efficient. Erik was professional from start to finish. Will recommend this storage facility to everyone in need.
Efficient and professional, great customer service.
Great customer service, thank you ladies for helping us out!
Eric was very helpful and friendly and it did not take a long time thank you for you service
Hannah was friendly and professional while helping me rent a new space. Thank you
Very friendly and courteous staff!! Hannah was particularly helpful and was great helping me find the appropriate size unit!
Amazing! Chris was super helpful
The facility is beautiful and Hannah welcomed us with a big smile, even though she was on the one helping another customer. She handled it beautifully. She was professional and friendly. We can’t wait to store our stuff there and we feel confident that our stuff is at the perfect place! Moving day tomorrow!
Dianna and Jeff were very helpful, knowledgeable and friendly. The place looks very clean and organized. Price was fare. Overall I’m very pleased to choose them. Sasha😊
Hannah is a pleasure to deal with regarding the tedious task of storage! Sometimes these interactions can be less than enjoyable. Instead our experience with Hannah was entirely professional, courteous, and helpful. She is ridiculously organized which gave us confidence in having our personal possessions under her supervision of the property. Hannah also remembered our previous conversations and concerns. She pointed out how the different storage locker sizes might benefit our needs best for an upcoming move and home renovation. Thank you for having an exceptional person in this position. Don’t let her go anywhere. She’s great!
The manager there Chris couldn’t have been a greater help to me finding a storage unit that fit my needs. He pointed out the available units that best fit my situation and escorted me around the property to see them. I found the perfect one and was able to move in immediately, I couldn’t be more happier with the service and accessibility at istorage.
I rented a storage locker today and was helped by Hannah. She was very welcoming and made the rental experience a pleasant one. She had a lot of patience and was able to answer all my questions. I would easily recommed this location to anyone looking for a storage unit Also, the location is excellent and very clean and well kept inside and out.
The customer service was AMAZING!!
I had an amazing experience here. It was a very smooth process in quickly getting a small unit. Also, everything is super secure, including the unit locks that are provided also. I'm very grateful to Chris the onsite manager for his great positive energy and assistance. Thank you very much!
My experience was great!!! I love the location of my unit and the location of the property very convenient. Let’s not forget the Property Manager Chris I believe that is his name. Loved his personality and accommodation. Thank you.
I Storage, just took over this new location, and the staff has been so supportive, the Mgr. Chris, is simply Awesome!! Please keep it up you guys!!
Great Staff....Excellent Customer Service....Decent Price Range....Nice size Facility....Overall Great Experience.....Thank You iStorage As Well
I Had An Extremely Excellent Experience At iStorage....I Was Being Assist By Chris Who Displayed Excellent Customer Service Skills During A Very Busy Saturday Morning....Keep Up The Great Work Chris....His Knowledge & Input Help Me Pick The Best Storage For My Situation.
Safe, secure, clean and run so professionally. I have used them many times and appreciate the service received.
The staff a couple, were very friendly & helpful when I rented my storage space. The young lady that handled my exit from my storage space was just as friendly, personable & efficient in quickly checking me out of the unit & returned the $20 keys deposit! It was seamless from start to finish!
Super nice management team, clean and organized facility. Made me being able to move short notice quick and easy. Great prices too.
Greg and Dianne are without a question the kindest and best managers of a storage facility I've ever met. I've tried a lot of units from different companies and this is the best in Houston. If this area is where you are looking for a unit Proguard on Almeda is the way to go. They go the extra mile for you and are very considerate!
I've been here for years and the customer service is superb! Facilities are super clean, well-lit and maintained.
Most storage places accept homeless clients. So expect it.
@AaaaLpp1Helped my cousin reorganize her storage unit. This is a nice clean facility. The staff is pleasant and courteous.
Gary & Dianne Matjeka are awesome. I will miss renting from this facility. The location is central and their hospitality is unmatched.
I rented here for over five years and found it to be a very well-run and clean facility. I also appreciated that they left carts out and were very accommodating whenever you needed help with something. It made moving things in-and-out a breeze, which was great because I had several seasonal items in there. They also only raised my rent once by a few dollars the entire time I had my unit and they were apologetic about it. Nice people! I only moved out because I left the neighborhood. I would rent here again!
My experience there at proguard storage. Was very Pleasant and friendly It made me feel at home.
Place is nice with superb dianne. Small carts can be provided as well which could be easier to cut into lanes for quick detour.
Good place and service
great experience! kept my storage space for 3 years and it was always easy to come and in and out and very easy to close storage when I no longer needed it.
It's good and secure
This facility is great, they are super friendly and professional, safe, secure, great prices, very clean. I can't say enough good things about them, best experience ever! Will definitely consider if I need storage again in the future. :)
We loved being at this storage facility! Gary and Dianne were always helpful and smiling. We have moved away from this location, but this is a great place for your storage needs!
The Best Storage of all of my moves. Fair prices..they keep the building cool all the times. Friendly and Professional. Home like atmosphere.
The owners are kind and helpful, the facility is clean and in good working order. A great place to store your stuff!
Clean building and storage units. Safe and convenient location. Friendly staff. Would recommend.
Awesome service!! Very nice and friendly atmosphere.
The property is clean and will kept. The customer service is amazing
Gary and Dianne are the nicest people. Great place to store things. If I need to put anything else in storage again, I will definitely go back here
I love Proguard's Museum District storage property and, in particular, Gary & Dianne Matjeka (Property Managers). They are very helpful and friendly. The property is always clean, maintained well, and easily accessible.
Expensive and staff was not so friendly
Very neat and clean and quiet!!
The storage facility staff were always helpful and the unit was clean and secure. I only left to get a unit closer to my new home and I stayed with Proguard.
This was Mharti's 4th favorite self storage center. I miss him already.
Friendly & knowledgable; easy to work with
I came all the way from Chicago to pick up my Daughter from college the place was very affordable and convenient being aroud the corner form the school people were very friendly and helpful i will definitely be back next year Thank you so much
Very clean and well maintained. Fairly and responsibly managed.
Awesome storeage. New place.
The storage facilities on Almeda were just what we needed for size, location, and access. The staff eas fantastic. We couldn't ask for anything better. We would recommend it to all of our friends.
The managers are the nicest and they keep the storage clean always.
Extremely clean facility. The office staff is super helpful, polite, informative, patient and knowledgeable. They make moving in easy, breezy and painless. There’s always carts and dollies available to use. The security at this location is top notch. I’ve been at this location for 3 years and haven’t had a single issue.
I only need storage space to store my grandfather's furniture after his death until I was able to give it away. This location is very safe, great lighting, clean and the management is awesome. Very friendly and love what they do. Great storage facility!
Kept my wine collection there for a few months while moving into a new home. Connie was great to work with and the facility was great. I would use them again in the future if needed.
The most clean storage nice people and stay on top of the job and access is safe and sound will come back again when needed. I'll tell anyone to store there things at Proguard self storage.
Wonderful customer service! Connie is great!!
Always clean. Always secure. Never had to think about it. The move-in and move-out process was made super easy by the staff in the office, and I would definitely rent a space here if I ever need it in the future.
Great location, clean, and climate controlled. Everything about this storage company is great EXCEPT the fact that access to your unit isn’t 24/7. The doors and elevators lock down at 9:30, and it becomes a big inconvenience when you are in the middle of moving stuff in or out of your unit.
Customer Service was exceptional. The conditions of the facility exceptional. Safe and Secure. No pests in site. Very satisfied with the short term storage rental.
Professional staff, outstanding facility, great security, would highly recommend this location
Very nice people....
Progaurd self storage is just a place to store your extra stuff that you may have laying around your house, apartments or office. They are conveniently located just off the freeway and near Hermann Park and the medical center. Rooms are big enough for a whole house, 2 or 3 bedroom home....The staff is friendly and professional.
Connie and Mitchell are OUTSTANDING people and the main reason this place beats everywhere else. It always feels like I'm visiting family when I walk in, and the speed and efficiency with which they resolve any questions/concerns is unmatched. The facility is always spotless and I've been extremely happy renting there. They're why I'm always more than happy to recommend this place to others. I'd rate 10 stars if I could.
Very friendly people working there.
Friendly service
A good place to get all your moving needs
The service was excellent very professional and personal. I recommend provided storage.
Mitchell & Connie were fabulous!!!! Our experience at this particular ProGuard storage was perfect!!
Proguard was so very helpful with my college move. The facility is clean, organized and safe! I will certainly use them again and I recommend them highly.
Excellent facility! It is very clean and the office staff provide great service. I would recommend highly.
Staff was very friendly and helpful, even though I was continually called "Mr", but I guess when you're twice as old, that's a term of respect😀. Not a bad thing. The whole facility was clean every time I was there, no matter the time. Thank you... If I need to store again, it will definitely be Proguard Museum District.
Rice student who stored my stuff here for two summers so far. At the beginning of the summer, I lost my key and had no way to get in to my unit. One of the managers came in on a day off to drill out my lock for me. Great service, definitely will be using again.
Great wine storage for a decent price.
Just great, safe, and cold ;)
