Used this storage years back and great experience and as of today came back and had - Superb customer service , from shoiwng units, calm , cool, collected and SUPER PROFESSIONAL AND DO ASK FOR - FRED R ...He went beyond and took his time as i juggled vairety of choices and he never got rattled or pressured in 1 way and for this just had to give him 5 starts plus . This storage is a keeper as is Fred - Got feeling Fred might be in charge one day if not sooner with that type of help and professionalism added . Beyond friendly at that too ; - ) Fred for sure hooked me up and more ; - ) '
Came here looking for a storage about a month ago, FRED was very kind and professional. He even gave us a tour and explained everything and answered each one of our questions . Truly appreciate FRED and this storage.
Nice guy, as described. There system works. Feels secure
Fred was helpful and made us laugh. He answered all our questions directly which was very helpful. He also helped us with explaining the renters insurance in detail and explained the rules completely.
Fred is great. Got us all setup quickly in a 10x10 on second floor. Exactly what we wanted. Thank you.
Very great service..I would refer this business to anyone!
Very easy process plus Fred was handling a lot remained calm and helped everyone
Fred was very helpful and informative. Made my move very easy, Truly a great person
Fred was awesome! Great customer service and very patient with me!
Nice friendly service. Good experience!
I'm not impressed that you now have to request to get a cart from the front office, and their availability is questionable if they're there or not during the hours,I like dropping my stuff and leaving quick without having to waste time. There is a man who walks around with two dogs that aren't leashed,I'm guessing he is the security that works on the property. If you're gonna raise my monthly storage price,at least be there from open thru closing time.
Excellent service and presentation from Fred
Fred was outstanding! He was very informative and answered all my questions with confidence and clarity. Excellent customer service!
Fred Rue, the property manager, was very helpful!
I ended up at iStorage self storage because of a client of mine is looking to grow her business, however, she does not have the space currently now so I was tasked as her assistant to go and search nearby storage facilities to house, her items and a simple Google search brought me here but what impressed me was Fred he was on duty at the time when I showed up he showed me around the facility. He was very informative of all the questions that my client had for the facility. He was very pleasurable and patient while answering any question that I had. I love that it’s climate control. Which is key for my client and the type of products she wants to store. It was very clean. iStorage is definitely at the top of my list of storage facilities to show my client
It’s a really good property and the property manager is amazing I think his name is Fred. He is very helpful and keeps the property nice looking and safe I would highly recommend.
Fred was great! Very helpful. Knowledgeable.
Very helpful interested because of proximity and appearance of security.thank you Fre
Gabriel, the Property Manager, was extremely accommodating and helpful. He also offered me a great rate. Great service, I highly recommend!
Fred was one of the managers that took care of our needs with giving us a tour and answering all of our questions. He was great. We weren’t ready to reserve it that day but did the following week after deciding the best size of unit. The entire process was smooth and efficient. We would recommend iStorage. Love the climate control that will keep our items in good condition. Thank you Fred.
Gabriel and shameka, love the service, definitely coming back
Formerly Proguard Storage, sometimes there's no one in the front office. Not many monitors to observe the inside hallways. A neat facility
Need people for customers service..I'll work it if they hire me.
good experience
The process was very easy.
OMG ..A+Customer service.Myah was so helpful and patient,she answered all my questions and showed the storages unit and explained everything,I just had to let her know what I needed.thank you so much for making it so easy and pleasant.
The employees are excellent , helpful and very timely. The True definition of customer services here.
Sherry is great!
Sherri was super helpful. She’s the new store manager around here. Service was real friendly.
Ms. Sherri was such a pleasure to work with today! I know that switching all of the systems from the other company to iStorage can be a frustrating process. However, Ms. Sherry is definitely taking it in stride. When I walked through the door she greeted me in a way that made me feel like I had just walked into my Aunts home. Ms. Sherri is kind, caring, and caring and answered my many questions with a huge smile. When I found out that we would have a new company managing the storage, I was worried. I was afraid that we would have management who didn’t care . However, my worries are gone. With Ms. Sherri as the manager, I know that we are all in good hands. Thank you for care and patience with me Ms. Sherri. I TRULY appreciate you! -Seante Johnson
was very friendly and so helpful in the transition so glad i am at the n braeswood location thank you for being so efficient
The new staff has been extremely helpful, I had come across some issues with deliveries coming to my unit and they handled things quickly and professionally. They always come up with solutions to help me. The lady at the front is always So sweet to everyone that comes in.
The current new manager was very professional and pleasant, answered all my questions and goes above and beyond. Excellent service, thank you!
I needed a storage unit in January 2021 for a short project. Rick and Joan were awesome in helping me get set up quickly, and I always felt that my supplies were always safe, dry and secure in my storage unit. The unique door locks also gave peace of mind. Plus, if I ever had a question about the unit or billing or my lease, they were always super helpful. I was able to complete my project and although I was only with the storage unit for a year, I would highly recommend them for your short and long-term storage needs. The location is great, and it’s easily accessible. Whenever I do another project, I will be sure to rent from the location again.
I have been at this site since 2016, the people who work there are amazing. I’ve had nothing but an amazing experience. If you need storage this is the place for your goods. Dry, climate control, and exceptional service.
Excelente lugar. Muy limpia las instalaciones, buen lugar.
people are nice in this location
Friendly service.
Clean and incredibly courteous. We never had a problem with staff. The place was always clean and no weird smells or insects. And they gave us a fair rate.
Great service but a little difficult to get to.
Nice place and very nice people. Would definitely use them again.
Clean and well run.
I rented with pro guard about a month ago, and this was one of the easiest processes ever! The prices are very very affordable, and Ms. Joan was extremely pleasant! If you want a place to store your possessions safely without worries, CHOOSE PROGUARD !!!
Very clean, secure and well-managed facility.
Very clean and organized storage facility. Safe from flooding with multiple floors of indoor units - great security and climate control. The covered awnings around the doors made moving stuff easy, even in the rain. They also provide large carts to move items on. All around a great experience. I'll be coming back again if I need storage in the future.
The facilities are very clean and safe. Management was easy to work with!
Clean, friendly, helpful, honest
I love my Proguard (Meyerland/Bellaire) . It was bitter sweet to leave, although I know this was temporary, I got emotional turning in my keys. If your looking for a nice, clean and safe spot to store your valuable, don't hesitate to visit Proguard in the Meyerland area. They will take good care of you.
The lady at the front counter is amazing and so nice... Place is always clean and inviting... I would use them everytime!
Excellent facility and the staff is always helpful. Very nice people!
I downsized from a 10 x 25 unit because my kids moved their stuff out. I now have a 10 x 10. Joan made the transition so easy and with the best benefit. I could not be happier with the location. I feel like my things are safe and secure as well as me when I go there late in the evening. I’m very happy with the unit and the service! I highly recommend Proguard especially this location.
I was flooded out during Harvey. More of my stuff survived than I had space for. Proguard Storage was clean, air conditioned, and conveniently located next to my apartment. The hours are good. I recommend this storage facility.
Excelente
We keep coming back! Great service, always kind and efficient. All units are super clean
Great place with great rates, and nice people
Proguard Self Storage is a great storage facility to store your personal belongings. They have security cameras on all floors and codes for everything, which I liked. The staff there are very professional and kind. The prices are reasonable especially for the location. Do recommend storing your belongings here.
Location, service and overall was the best...
This was a great experience! After Harvey we had 2 units, then cut back to 1 unit. We never had any issues. Easy in/out access at any time. Thank you!
The managers of Proguard Self Storage on N. Braeswood, Pam and Rolla, are attentive to the needs of renters and helpful at all times. Over the last several years (since 2015), there have been a number of occasions when I needed assistance and they have always obliged. There are plenty of storage options that are truly climate controlled, with plenty of rain protection when loading or unloading and with plenty of large, study carts - may as well go to one where the managers are onsight and always ready to help.
We started storing all our worldly possessions here in Sep 2016. The staff have been professional, helpful, and courteous with every contact. The storage is clean, comfortable, and convenient. I would highly recommend this location to all.
This storage facility was always clean and secure. Restrooms are available. The AC was always on, and there are large dumpsters for trash. Lots of button-pushing to access a unit.
Great rates
Great
We selected this location because it's close to our house. The bonus has been the helpful management teams. Each one has been wonderful to work with: Blenda and William, Terry and Pat, Rolla and Pam. Because there is a team, we did not experience the issue of a closed office for over 15 minutes as we did with another service (west Houston) that had one manager.
I rented a air conditioned unit for over a year with out any issues. The personnel were very professional and down to earth. The facility was always clean. Added Bonus even the storage is close to Brays Bayou they didn't flood during Hurricane Harvey!!
Very clean and safe storage.
Awesome. I've never used the public storage system but my experience with Proguard Meryerland was great. If I ever need a storage facility again, I will definitely use them. Such a clean and well ran facility. Pam was awesome! Thanks again.
Renting, move-in and move-out were super easy and zero-hassle, good security, and management is friendly and helpful. Will definitely use this Proguard location for any future storage needs.
Very nice multi level storage facility. Easy in and out even with big trucks and trailers
Access hours were adequate. Unit was clean and in good condition. Unit was too expensive. In $/sf, the storage at this facility was more expensive than my house!!!
The staff was very helpful and professional. I have rented storage space before and Proguard provided the best service from start to finish!
I'm very happy with the facilities and the staff. The owners are two of the nicest people i've ever met, and I hope to do business with them for some time. Knowledgeable and very safe and secure atmosphere. Very happy!
The staff is very helpful and knowledgeable! Blenda helped me prepare for receiving contents of a storage unit I’m having shipped from Arizona to Houston. It was a very pleasant experience to reserve a unit, which was done online. The unit was ready as promised without surprises. The paper work was straightforward and quick. The facility is very clean and well maintained. I have dealt with storage units in various cities, including different states. It is refreshing to have a customer-orientated service in regards to rental facilities. Proguard self-storage at Bellaire/Meyerland rates “Five-Stars” in my book.
My husband and I currently have 2 storage rooms at Proguard. Always clean and neat!! We love the music playing when we go to our units!! The staff is friendly and the location is wonderful!! We give it an enthusiastic 10!!
