Northwest Self Storage Facility at 401 S 16th St in Independence

Went in to look at units and Austin was so nice and helpful. I was worried about trying to find a new storage unit and he made it feel so easy!!!! Definitely recommend

I reserved a unit online and then headed to the storage facility. I was met by Austin the property manager. He was amazing, showed me the one I reserved and also a size down for comparison. The rental process was quick and easy. I really appreciated the professionalism that Austin showed, as I asked several questions and he took care of everything and set me up on auto-pay. Such a great help, thanks

Austin was very helpful and efficient in getting us into a unit that worked for our needs!

Good facility, but rent was raised by 30% just a few months after move in.

very professional, knowledgeable and friendly staff. Derick is awesome he deserves a raise. The grounds/units are well maintained and clean.

Their web page was not working correctly. When I went to the Northwest Self Storage location, Karle more than made up for it. She was friendly, extremely helpful, and such a delight to work with. She answered all my questions that their web page could not answer. She helped me trouble shoot my gate code for over 15 minutes and would not give up until I had a working code. The facility is well maintained and has lots of lighting.

The guy in the office at the 16th street, Independence OR, excellent customer service.

Really nice people

Wonderful place and worker

Best unit my family has rented in Oregon. We were giving up on finding a unit with standards. It is clean well maintained gate hours work awesome with my husband and my work schedule and most of all the customer service in the office is the best even when I had internet issues the way I was treated made me happy to store our stuff there I will highly recommend this property. Thanks for great all around service

The manager on-site helped me rent out a unit in about three minutes. They had locks to purchase at the desk, and my unit is very clean! Nice and spacious, good security.

TrustworthyCustomer ServiceRecommend I love the workers. Friendly

Very friendly, very good customer service!

Units are clean and staff are consistantly friendly and helpful!

Safe and secure

Clean and staff was friendly and helpful. Prices are higher than other facilities but with the high demand you take what's available.

We called them and needed a storage unit and they were able to get us in and taken care of quickly. Their facility is clean well lit at night. Staff is phenomenal to deal with!

Reasonable rates, decent location, friendly staff. Great place to store your stuff. Indoor and outdoor units of various sizes. Coded gate to get into the place, second coded door to get to indoor units. Always clean and safe looking. Definitely recommended for your storage needs.

No issues so far, other than ants

Very clean and secure with fair prices.

Fast friendly safe clean

Picked up some items for customer, good dry place

I was very impressed with the help I received from Bart. He was courteous, helpful, and patient with questions - also very good with answers! Quite a personable young businessman!

This place has nice clean storAge units they are reasonable the staff is very friendly

As far as storage places go, it's super clean and well taken care of and is probably one of if not THE most updated and newest around. Staff is way cool as well.

Nice place very clean and good security.

Great customer service, very knowledgeable staff and very friendly. Reasonably priced

Super clean, all units are heated, they have all the supplies you need to help you move and pack, and AMAZING customer service!! Emily redeye is so kind and caring, I took my 3yo in and Emily made it really a fun experience for her!! I'd deffintly recommend these units, such easy access no mater what part of town your in and Emily is just the best!!!

Super clean, secure, new buildings. Friendly manager