SecurCare Self Storage Facility at 6501 Hillsborough St in Raleigh

I want to say that I received excellent service from Mr. Dawn. He was more happy to assist me. Was thorough and was able resolve my concern immediately. Thank you for such a great experience.

Don was amazing! I couldn’t figure out how to lock my storage and he walked down to show me how to lock it. He didn’t leave without letting me try it myself to see if I got it and I did :). Don is super sweet and has great customer service. Just above and beyond! Mark was great as well. I highly recommend this storage location. Thanks again!

Amazing service and the storage units are in great condition.

Great place to store your things and the guy at the front desk provides genuine and great support

Guys here are great. Definitely recommend

Clean, sound units at an affordable price. Onsite staff were very welcoming. Online support was quick to responded when needed.

Mark and Don were professional, kind & helpful when I came to inquire about storage. Both took the time to understand my questions and went above & beyond to show they value you & your business.The facility is pleasant and the customer service is fantastic. I highly recommend this business. Thank you guys!

Don is a great site manager and has cleaned the site up

Rented a unit from Mark. Very cool and friendly guy. Highly recommend

Mark showed us the unit, and it was a smooth process. Not even 30 minutes later we have the unit that we need!

Great service

Nadia did a great job helping me!

👍🏻

called to inquire about a unit and spoke with Ric. Very helpful and knowledgeable. Great customer service!

The guy at the Hillsboro street location is always very helpful, responsive, professional and friendly.

Cam is the facility curator. He keeps it clean, and usee friendly. The units are mainly outdoor units so you can pull up right in front of your unit. Pricing is competitive and very fair. If you like live music there are multiple bands that use their unit's for a practice space. Also the facility is 24 hour access which is great for that 3 am dead sleep wake up to go find a long lost item you suddenly remembered you have in storage ....

Wonderful service. Very polite and helpful. Cam was awesome. Bonus that I can go to my storage whenever I want. I'm not restricted certain times.

Very good experience

Very easy to rent storage units here. Seems to be the least expensive in the area. I did all of the paperwork online and never had to meet anyone in person. The only disappointment I had is the site runs downhill straight towards my unit so water shedding & flooding my unit is always in the back of my mind.

Fast Service. Reserved A Unit But Put The Wrong Date And They Were Very Understanding And Help Fix The Problem On The Spot.

Easy introduction and got straight to the point helping me find a place right where my items needed to go. Highly recommend.

Spoke with Cam - wonderful guy who’s really helpful and friendly, really appreciated his assistance

Outstanding management. Convenient location.

I have been storing with SecurCare almost 2 years and intend to remain.I have had some tight situations with timing and Cam has always came through for me.Always poised, laid back and quick to help.10 stars not 5 if it was possible.

Overall, I've had a very pleasant experience with this location. Cam in particular, who always seems to be there when I call, is very polite and helpful. My only complaint is the constant borage of texts, calls, and emails I get for being late on a payment. I dont mind the fees as much, but getting a call and text every single day about it is kind of a bother. That being said, when I informed them that I was ready to close my account they forgot to do it that day and ended up billing me for another month. The issue was quickly averted when I called and my man Cam waived the rent fee and closed my account that moment. Thanks guys

Very friendly employees. Have an elevator to be able to go up and down from the second floor.

Staff is super friendly!

I’ve used your facility in the past and keep coming back!!

The property manager is very nice and helpful. The whole process was very easy. I’d recommend secure storage to everybody.

Service was excellent. The process was fast and the directions on property use was thorough The young man handling the office that day checked on me a few times as I was unpacking to ensure I had no issues. Love doing business with them and all my needs were met!!

Excelente lugar gracias

Where do I start? Fast, easy, convenient, clean, and a super friendly experience with Mr. Cam. I feel my belongings are safe and secure. Thank you!

I went today to the 6501 Hillsborough St. location and I gotta say - Cam was the best ever! Super nice and helpful. Plus units are super clean. Beyond recommend.

Great facility. Easily the best and cleanest I've ever used. The gentleman who manages the place is just that, a gentleman. Professional and very good at his job. Highly recommend.

Good customer service.

Easy access

Manager - Cam Williams The narrative is this, I walked into the office to take issue with that of an increase in my storage unit rent with no real stipulations for why it was increased other than the rental agreement stating in common language that the corporation may increase rent at any given moment if they see the need to. I approached the conversation very calmly and inquired of this action taken, Cam then proceeded to locate my rental agreement to show the fine print laying the corporation’s guidelines for rental agreement increases. Cam advised me of my ability to dispute the matter through their chain of command on the basis of belief that I, the customer, disagree with the action taken and justifications for increasing the storage unit rent. I submitted a dispute within their internal communications portal and we both resolved the dispute within the timeline of one business week. Cam is exceptionally professional, his communication ability is warm and safe, and his actions were handled in a timely manner. Cam is in line due for a promotion to receive his very own SecurCare Self Storage Facility location to manage and operate of his own, he is currently a floater manager awaiting his opportunity. On this moment, he earned his stripes to handle operations of his Corporation’s business and to manage his own facility. If he manages customer relationships well, then I believe he handles coworker relationships well too; enough to acquire a deserved promotion. May an executive leader read this, you have an Ace communicator in your employee pool.

Camera was very professional knew what he was talking about

Took great care of my things

Safe. Secure. Fair pricing.

Thanks, Kiera and staff at the Hillsborough St SecureCare. I will miss you folks! My need for a storage unit came to an end; when I need a storage unit again, I will come see you first. Good service, tidy facility, easy access, a really good experience that I will happily tell others about.

The manager of this location is one of the sweetest most helpful people that I've met. She helped me when I was late on payment and locked out of my unit

Nice people

Not bad

Secure place to store my extra things! Staff is always helpful, and the storage lot has cameras that cover all units! One less worry about my personal belonging!

Clean, looks very safe, feels very safe, freshly paved asphalt, doors on units appear to be in great condition, big gate with 24 hour access, reasonably priced units; even the larger units aren’t expensive. I like this place a lot.

Good prices, well managed

Absoluetly LOVE THEM!!! GO THERE TO DO BUSINESS!!

Kept pushing more and more upgrades while the place smelled like sewage Update: within a week of the original review, I got a phone call from the manager asking if I wanted to move my unit. She explained that there was a landscaping unit near mine and that it may be a fertilizer that I was smelling. It smelled more like a dead animal or someone hoarding trash in their unit. Nonetheless, I was impressed that they reached out to me and wanted to make things right. Also, it looked as though they had cleaned some units near mine the next time I went there. Adding 2 stars for service.

Got a storage unit from them the other day. The lady was very nice however I did have to stand there for a while and wait for her to come to the office. Apparently the call system was broken. However she apologizes for my wait and looked in to fixing it. Also when signing up for my unit she help me find the best one for my needs then proceeded to help me get the best discount I could get. Great facilities and security seems on point as well. All in all a great storage place and not a bad price.