Ladies that work here are awesome (: I really love Cindy, she is the sweetest. The particular unit I rented {over the phone with CO on a Sat., so the guy had no idea of the unit location on the property & told me so.}, is the very worst on the site lol.. It's literally one of three inside what I can only describe as a sort pie slice area. Picture a normal line of units & then literally cut a pie into it & this unit is the 2nd.. Sooo it in fact is not a "drive up to" unit unless you're on a bike. The widest part is maybe ten feet & the best you can do is park long ways then get stuff over the rocks to or from the 5 foot door to the unit. It's very difficult & I've used every inch of that 10 x 10 inside by stacking uniform boxes. My initial price is still currently on the website. However, the only time I've paid 109$ {9$ for insurance} was the second month. Ever since it's a gamble lol.. Yes, I have been late & always expect a fee but it varies grossly. I paid online once to avoid the 5$ over the phone fee {I don't live close by} && after that every single time it says my password is wrong. I get annoyed, wait another day & so it goes on up from there. At 16 days late I paid 146.70$ to the CO office, at 22 days late I paid 137.50$ to the site office. Being there only twice since Dec of 2017 I was clueless the unit had leaked at the first from the door roof joint from side to side until 2 months ago. Boxes were dry but rippled & brittle from rain & one cabinet {from a Greece trip} I could see had & still has thick {looks alive} green mold on it. I mean it's like from repeated down pours & very obvious. With boxes stacked on top & all around I didn't have time to investigate more, but I did tell the ladies. I'll have them go with me when I am there in Jan, before I move anything & before I hold my breath to see the 2,500$ speakers {still in original boxes} that are in there. Life has thrown a few curve balls, trapped me until I can get my stuff. I've hung in because those few things {it isn't a lot when it's all you have} are sentimental to me, were expensive & I've now paid four years storage in VA {80$ for 20 x 10 & inside} & now a year in NC so I've gone too far to let go now ☺.. But the one thing that makes me smile although all this, is Cindy. She has no idea what my life is & because she's so nice & pleasant for the time I manage to be at that unit I almost forget the struggle myself. She just has an energy that is positive, pleasant & impossible to be sad or mad around. I hope you guys appreciate her 💕, she's holding the whole place down.