SecurCare Self Storage Facility at 9685 Fall Creek Rd in Indianapolis

Shalonda is great, she went above and beyond!

She is very knowledgeable and knows her her job very well... well recommend her property to to all my friends and family

Ms.Shalonda is absolutely fabulous!! She’s patient, very informative, and most importantly friendly and caring!

The office was terrific to work with, friendly and professional. Highly recommended.

shalonda got me right and was so helpful 10/10 would recommend

I’d like to say that my experience has been pleasant. I only based this off the property manger Ms Shalonda. She is very kind and patient with me. Since I’ve been here, she has looked out for me. Makes calls to help me remember that I’m due or pass due. I need things like that because of my chaotic life. The pricing is decent and I feel like my items are very secure. I enjoy this facility.

I gave this place a 5 because of easy access, cleanliness but mostly because the Manager, Sholanda (sp) is the best I’ve experienced! She is customer friendly, keeps the facility clean, and really makes the customer feel appreciated! The manager before her was not good. The downfall to this company is their desire to raise prices and eliminate discounts for veterans and safety personelle. What you can afford when you move in is not what you will be paying on a longer term. Very disappointing. I’m shopping.

Ms shalonda was very helpful !

Ms. Shalonda was so excellent! I love her so much and she was so nice! I couldn’t ask for a better time talking to her!

Nice property and Shalonda is very friendly. Love the location.

Great location but the rates were a little high but Shalonda made me feel a much better about the higher than normal rates because of the security of the property and the knowledge that my items are being protected.

Shalonda is knowledgeable, courteous & well versed in all things storage related. Customer service was excellent!!

Climate was very helpful the winter. Customer service with Shalonda went super well. Clean, friendly. Please check it out.

Sholanda was spectacular Shalonda!!! No really she is so easy to work with, and keeps an eye on the place. I always felt like my stuff was safe and well looked after___kindly, Mike.

Shalonda is AWESOME!!!!

Very nice and helpful lady...

Very clean and very friendly manager. Shalonda was a peach. She’s very sweet and informative. Property is always clean and rates are affordable.

Very nice facility Sholanda was very helpful.

This has been a nice place to store my items. The facility is easy to navigate and in a great location. Shalonda the manager, has been nothing but helpful and kind in assisting with finding the right sized unit to store my items and her communication skills are excellent.

We have been renting from Self Secure for 3 years and have been extremely satisfied with the service and and personnel has been exceptionally Helpful.

This has been a great place to store my items! I've had a unit there for three years and there have been no problems. Shalonda, the leasing agent, is always polite and helpful if I have any questions. 5 out of 5 for the property. Even more stars for Shalonda!

Front desk lady is wonderful.

Looked up the availability online-was able to reserve it then went over to the place to fill out paperwork & moved stuff in! Easy peazy!

Attequite storage space, great value for what you pay. It's pretty standard as far as features go, but if you don't need it, you aren't paying extra for it. Staff is very friendly, and they pick up the phone when you call them.

The process was flawless.

clean property, welcoming, nice management

Sholanda was just wonderful. After registering on line and realizing I had questions, I was so happy to reach a human being. She was able to look up a storage unit I rented from you three years ago and confirm the size for me. She kept an eye on an upcoming outside unit and called to let me know it was available, transferring me to it. She answered every question I had with kindness and simply could not have done a better job. Thank you.

Great customer service by facility manager. She was available and addressed all concerns.

Property mgr Shalonda is just a wonderful person and a pleasure to do business with. Friendly, yet very professional and competent. She held unit on reserve for me a couple of days to fit my schedule. I've had a unit at this location for over three years and have had units at other locations over the years. Shalononda is by far the best rep I have ever worked with! She is a great ambassador for your company!!!

Friendly and helpful staff.

Have stored stuff at this facility for almost 2 years. The staff are very friendly and professional and it is easy to pay my storage bill online.

Every body was very helpful. Thank you.

Shalonda is always very friendly and helpful. She is the reason we have multiple spaces at the fall creek location.

Great customer service, easy to work with and exceptional follow-up. Onsite management/manager is superb and professional.

I've only had this storage unit for a month but it was really easy to get a unit rented and the lady in the office was very nice and helpful.

Angel is awesome! She helped me pick out the best fit for my stuff and was patient and very knowledgeable! I appreciate her kindness and patience through this transition of ours!

Fair prices and great location. Could use a power wash and exterior clean.

People trash really good stuff

It's open 24 hours to clients. Very clean

I've been pretty happy in the last year. I do wish the property would be more maintained (ie leaves) they blow right into my unit. But I think if they were cleaned up on the property they wouldnt.

Angel was so very helpful when I signed up. She bent over backwards to do what she could in my very rushed move. I appreciated her patience and help.

Very nice facility and friendly staff

Nice, secure place

Clean units with competitive rates.

Clean and secure

Staff were very helpful and honest

Staff is so nice and accommodating. Thank you Extra Space, Christine and Kylie!!!

I'm totally grateful for the service we are receiving at this unit! Thank you for staying connected with us and our storage needs!!!

Great place! They have been very helpful. There were hornets nest in the unit when we arrived and they spayed and removed them.

I've been storing my belongs here for over a year now. Great service and employees. Ive never had a problem. Thank you extra space storage.

Christine was very helpful! :)

The Fall Creek Extra Space Storage is awesome! Normally you don't consider storage facilities to have any kind of personal touch or customer connection, but Kylie (the manager) is seriously one of the BEST in customer service! Moving/storing can be stressful; she makes it super smooth and easy. She is kind, extremely accommodating, and truly passionate about her job- she's been there over 6 years! She walks the property to be sure everyone's units are safe and undisturbed. Kylie truly makes an effort to know her customers and always has their best interest in mind! I will never store my belongings anywhere else!

Fast and friendly service. Great rates.

I recently obtained a storage unit with controlled temperature. I met Kylie, who was very professional. She explained everthing about the contract and told me to call with any questions. I'm currently pleased with my unit.

Excellent customer service. Nice, secure location. Easy application process. Highly recommend.

We just recently rented the storage unit, but so far so good. The manager, Kylie, is very good at her job, made things easy to understand and was very helpful. From a personnel standpoint, you receive 5 stars!

Very helpful staff, always easy to deal with! Property is well kept and easy to access, have had various storage units here for years and have not had any negative issues.

I love my storage unit. Temperature controlled, easy to get into, great price, and the workers are nice. (:

This is one of the cleanest storage places around, and the manager does a great job taking care of her customers.

Only good things from these guys. Nice people nice place

Outstanding service. The staff was great and helpful. The storage units and surrounding area are secure and clean. I would highly recommend this company and site.

Friendly helpful staff. They phone every month for payment reminders to make sure you can avoid paying a late fee. Clean units and secure gated facilities with video surveillance.

I used a 5x15 for a whole year for my motorcycle and various tools. Kylie and her team and no problem at all with giving me 24 hours access to my unit. It is a very clean, secure, and convient property for anyone looking to house any personal belongings. Unfortunately I moved so I am no longer renting, but a great and seamless experience!

Kylie and crew at Extra Space Storage met my immediate business needs for climate controlled storage with same day service. I really needed a larger unit that wasn't available; Kylie put me on the waiting list and as promised notified as soon as one became available. Clean, organized, and well-managed - couldn't ask for better!

Wonderful. Nicole was so helpful.

I came in to ask about prices for a storage and Nichole was so nice. I have not had customer service like this in a long time . Even though she was closing she still showed me the space, I was impressed with the property and the space she showed me was extra clean! Keep up the good job. Very nice young lady

Nicole was the best. She was very helpful when me and my wife was trying to decide which unit fit our needs best. She showed us the one she thought would fit us best. She was very polite and kind. Only if there were more people like her at other places they would have gotten our business. Thanks Nicole from Carroll family.