We had been researching storage companies with an interest in moving our household goods from Alaska to Washington. To complicate matters, we were living in Mexico while attempting to reserve multiple storage units in Vancouver.
I was driving all of our goods in a U-Haul truck down the Alaska-Canadian highway into the US, and back west to Vancouver. The storage units around town were filling up fast and I worried about losing available storage at my destination.
I considered the appropriate sizes, temperature control, security, access hours, and management support. After noting storage prices online, I received calls from a half dozen different company representatives who presented a sales approach that felt more like a job interview, and focused on selling us just any storage unit right away.
Our call to Northwest Self Storage was very different. Their manager, Heidi, was friendly, proactive, well paced, and professional. She provided us with available sizes, prices, discounts, insurance coverages, controlled unit temperatures during different seasons, access hours, and website resources to help us make a well informed decision.
Heidi explained everything clearly, answered all our questions, and helped us understand the agreement details, and each necessary step to securing our unit. Since I was out of country, everything was handled by phone, so attention to detail was important.
Like you, my wife and I don’t like hidden fees or costly surprises by companies who withhold significant information that could hamper their sale. Heidi was direct, honest, transparent and she used her background and intuition to detect issues we had not even thought of. She made us feel comfortable in asking our questions at any time in the process.
Some companies forget that new customers aren’t just storing their random stuff. There’s a reason we call them “valuables.” We were literally storing everything we owned and many of our life memories in those units.
I was hauling our life goods down a smokey Canadian highway, a hundred miles from nowhere, with mountains interfering with my cellphone reception, when Heidi called with an available storage unit. Even after the phone call dropped several times, she waited for me to clear the mountains and call her back. We concluded my second rental agreement in the middle of the Canadian wilderness during a wildfire. That’s what I call dedication to her work and to her employer. I wish all managers were that committed to serving their customers.
Working with Heidi, has always felt like having a family friend back in the states we could depend on. She has a positive attitude, lots of knowledge and experience working for Northwest Self Storage. Realizing I was driving in from out of state, she even shared information about the different businesses located near the area of my storage unit.
Heidi has always been and still is, readily available, quick to answer the phone, and thorough when providing invaluable information about our rental decisions for long-term storage. She follows up on each correspondence with an email, and recently checked to ensure we were all on the same page and properly filling out complicated applications and forms on the computer.
Heidi worked with us as a true advocate who listened carefully, acted promptly, and protected our interests as we considered storage choices. She then guided us through our second rental agreement, the computer sign-ins, and the payment set-up for auto-pay. We couldn’t be happier with her high standards of professionalism and are now loyal, long-term customers of Northwest Storage because of her.
If you want that kind of customer service, making the process easy and understandable from the very first call, and with amazing follow through for quality control, Heidi at Northwest Self Storage (2410 SE 164th Ave.) would be your person to call. We are thankful to her for our positive experience and are glad to let her and Northwest Self Storage take care of our valuable goods.
Sincerely, Charlie and Mariaté