Northwest Self Storage Facility at 5122 SE 26th Ave in Portland

I've had a unit at NW Self Storage for 12 years, and no problems at all till 2 days ago. A computer installation months ago had messed up my account, and manager Edith called me about it. Today we sat down and Edith figured it out, corrected the problems, and solved it! Terrific...12 years and only 2 days of problem, which ended entirely happily. Very happy with the facility...and the manager!

Very helpful staff. Edith helped with a copy of a past invoice and got me what I needed right away.

I love NW Self Storage on SE 26th. I have been using this facility for quite a while now. This facility is clean and has great units. Edith is amazing. She can answer all your questions. She’s a delight. I highly recommend this facility highly.

I was having prob whit the payment going true, I end up getting charge a late fee, so I when and talk to manager, Explaint my situation, She was very kind. She resolved my issue right there no question ask. The manager was very kind and welling to fix the problem 👍

The manager here is pretty nice and very understanding. Locker wasn't the greatest but at least it wasn't all Garbage like the place in Gresham.

Megan provide EXCEPTIONAL service! Closely located to Reed College. Very convenient and reasonable prices for summer storage solution for our college student.

good place...the on-site managers are easy to deal with and very helpful

Always good for me

First day. Gate entry fine, easy to find unit, clean grounds, seems pretty good to me.

Amazing management

Great storage facility. Probably one of the best ones I've ever leased. The convince of being able to drive right up next to my unit is awesome and priceless. Plus I was able to rent my unit, sign the agreement and obtain gate pass all online with no need to make an office visit. Outstanding, thank you...

Moving in was easy.

Friendly and good service Location is convenient David is very attentive and courteous Thumbs up👍

The manager was very courteous and helpful with the process of renting my storage unit. Only took a short amount of time to do paperwork and I was off and filling up my unit.highly recommend this location

Manager David is extremely helpful at all times.

Awesome service

I really wanna send a shout out to Dave. Thank you so much for helping me with my unit and I'm grateful for you guys and your service.

Great service. Perfect accommodation

Great storage units.

Out of all the storage facilities where i've ever rented a unit, i like NW Self Storage the best! I feel like my belongings are safe & secure here. Their prices are on the lower side of being comparable to other facilities in the area. The employees are warm & welcoming. They've been incredibly patient and understanding with my series of various issues-- from losing my keys and needing my lock cut, to needing the gate code written down, AGAIN, or losing my wallet and needing to update my payment information AGAIN, etc. They've always been accommodating and friendly. The only thing i don't care for are the hours of operation, but, there are zero storage facilities that are open 24 hours in the Portland area, and their hours are comparable to all other storage facilities in the area. I would definitely recommend this place to anyone who's needing a storage unit.

Rachelle, at Northwest Self Storage, provides excellent and friendly service, for those of us searching for a storage unit. She answered all my questions and gave me information on this location, to help me know that I found the perfect place for my summer storage needs. Thank you, Northwest Self Storage!

Rachelle was wonderful and hooked us up with a good deal when we hadn't set ourselves up properly. Felt extremely fortunate!!

If you have things to store this is the place and it’s all because of the amazing manager. Rachelle is super friendly, great customer service, and bends over backwards to make your move in as easy as possible. She’s super friendly and always doing her best to keep the place looking good. It’s a drive up facility so no unloading on to a cart then taking an elevator to unload. Saves time and your back. I can’t say enough good things about this facility and I have rented storage all over the city. This one is the best thanks to Rachelle! She’s is absolutely awesome.

A great option for larger storage units close to inner SE/SW Portland. The manager is extremely helpful and accommodating!

I was very pleased with the friendly and informative service. The manager, Rachelle was easy to talk to and made our experience there enjoyable. We will definitely use this facility next time we have storage needs. Thanks Rachelle

Give this exemplary manager, Rachelle, a substantial pay raise NOW.

Wonderful place to store your stuff! The employees/front desk lady Rachelle was extremely easy to talk to, nice and overall a good hardworking person I know I can rely on to keep my stuff safe and dry. NW self storage has amazing service and I really felt welcomed. Not only was the service great but the storage process itself was super easy and convenient. If you’re going to put you’re stuff in storage I highly recommend you go to NW self storage on SE 26th Ave!!

Rachelle is an awesome manager at the site. She's very friendly and always willing to help when you need assistance. I appreciate that very much from this company. If you're in Southeast Portland I highly recommend you trying out Northwest Self Storage.

Excellent on site staff. Not all that pleased with the call center though, I prefer to discuss storage facilities and options with the actual location I'm interested in. Talking to a call center didn't answer any of my questions except availability and cost. I can see that online, what I need to talk to some call taker about that? People want to know a lot more than that when moving their valuables into storage. In addition, I had questions about the ceiling height that the call center couldn't answer. However, my experience at the location was completely the opposite. The onsite manager at the one on 26th was more than helpful, courteous and knowledgeable about her job and allowed me to discuss my concerns and addressed my needs for storage. We were then able to place me in the proper size storage unit and she further allayed any concerns I had about placing my property in the care of NW Storage. I left feeling my belongings will be in a safe and secure location.

Rachelle is awesome.

The manager was very friendly, extremely helpful and easy to work with and takes great care of the facility. Everything is clean and well maintained. We've been there a year and no problems. Not a friend or family, just a satisfied customer.

The Portland Storage Company has improved greatly since they got their new manager, Rachelle. Thefts have stopped, they have a new security system, and a new gate system! The manager is very friendly and welcoming and truely cares about keeping our stuff safe and making sure that her customers are happy. I have never had a better expirience at a storage company thanks to her. I highly recommend the Portland Storage Company.