Northwest Self Storage Facility at 620 Elm St in Forest Grove

Northwest Self Storage Facility at 620 Elm St in Forest Grove Northwest Self Storage Facility at 620 Elm St in Forest Grove

620 Elm St, Forest Grove, OR 97116 620 Elm St
Forest Grove, OR 97116

(503) 357-0111
139 Reviews
Northwest Logo
Office Hours
Sunday
Closed
Monday - Wednesday
10:00 AM - 6:00 PM
Thursday
Closed
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM
Access Hours
Sunday - Saturday
6:00 AM - 10:00 PM

Available Units

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Nearby Facilities

1.17 Miles Away
Northwest Self Storage | Pacific Ave
4.9
3312 Pacific Ave, Forest Grove, OR 97116
(503) 357-7375
Small
5 x 5
34 /mo
Medium
10 x 10
120 /mo
Large
10 x 20
187 /mo
Vehicle
10 x 20
187 /mo
View All
3.71 Miles Away
Northwest Self Storage | E Baseline St
4.9
3437 E Baseline St, Hillsboro, OR 97123
(503) 547-0174
Small
5 x 5
19 /mo
Medium
10 x 10
75 /mo
Large
10 x 20
129 /mo
Vehicle
10 x 20
129 /mo
View All

About this Facility

Northwest Storage Facility at 620 Elm St in Forest Grove

About this Self Storage Facility on 620 Elm St

Are you in search of a self-storage facility in Forest Grove, OR? Look no further than the Northwest Self Storage facility located at 620 Elm St for your storage requirements! Our facility is equipped with an extensive range of features to cater to all your storage needs. We’re also conveniently located near the neighborhoods of Carnation, Dilley, Cornelius, and Verboort, to make accessing your belongings easy and hassle-free. Get in touch with us today or reserve your Forest Grove storage units online now for top-notch self-storage service!

The climate-controlled storage units we offer at Northwest Self Storage aim to maintain the temperature within reasonable limits, preventing it from rising or falling to the extreme. This feature is perfect for storing more fragile items like antiques, Lego, retail store overstock, medical equipment, and wine collections. They’re also an excellent choice for businesses that need to protect their belongings from excessive heat or cold, including medical and attorney offices.

Northwest Self Storage understands the importance of safe vehicle storage. That's why we offer various vehicle storage solutions, including spacious parking spots and covered parking units. Our parking options can accommodate larger vehicles, like RVs and boats, and are available in both covered and uncovered formats. The covered parking units offer added protection against the sun’s damaging rays and falling debris. (We see you, birds!) No matter the type of vehicle you need to store, our storage options are tailored to keep it secure and accessible.

Northwest Self Storage on 620 Elm St is all about providing safe storage for your belongings and a safe environment when you visit us. From 24/7 security cameras located all over our site to electronic gated access with keypad entrance, a fully fenced facility and well-lit loading and packing areas, Northwest Self Storage has thought of everything to help keep your belongings safe and keep you and your family secure.

Storage Unit Sizes

Small Self Storage Units

Small Self Storage Units come in sizes such as 5x5, 5x10, and up to 5x15, catering to various storage needs. The 5x5 unit, ideal for those with less to store, can accommodate items like a dresser, a small bookshelf, and several boxes, similar to what you'd store in a small closet. For those with more to store, our 5x15 units are like a walk-in closet, spacious enough for a sofa, mattresses, and many large moving boxes, perfect for items from a one-bedroom apartment.

Medium Self Storage Units

Explore our Medium Self Storage Units, from sizes 10x10 to 10x15. The 10x10 unit, about half the size of a one-car garage, can easily store two bedrooms' worth of furniture – think nightstands, bedframes, mattresses, dressers, and a mix of medium and large moving boxes. Need more space? Our 10x15 unit, similar to a small one-car garage, offers ample room for three bedrooms' worth of items or everything from a medium-sized apartment.

Large Self Storage Units

Large Self Storage Units can be available in 10x20, 10x25, and 10x30 sizes, catering to your bigger storage requirements. The 10x20 unit is the size of a standard one-car garage and is suitable for items from a small house or a multi-bedroom apartment, including a complete living room, kitchen, and furniture from two bedrooms. The 10x25 unit, similar to a larger one-car garage, offers enough space for a car or the furnishings of a medium-sized home, including bedroom sets, appliances, and living and dining room furniture. Our 10x30 unit, approximating a one-and-a-half car garage, can accommodate items from a 5-bedroom house, such as large appliances, TVs, sofas, dining sets, furniture from several bedrooms, and multiple large boxes.

Northwest Self Storage FAQ

Do I need Insurance?

Yes, insurance is a requirement for any storage unit. If you have homeowners or renter's insurance, it may also extend to your storage unit. Please check your coverage with your agent to see whether storage coverage is included or can be added to your policy. If you do not have your insurance, we require SBOA Tenant Insurance for your items. It is recommended that customers utilize our plan even if they are using their homeowners or renter's policy, as it prevents your insurance premiums from going up in the event of a claim and pays out prior to insurance claims.

Is Month to Month Leasing Offered?

All leases we offer are month-to-month. Whether you only need storage for a month or longer, there is no need to sign an additional lease to accommodate a greater need. Stay for as long as you will need storage without fear of lengthy commitments. While you are welcome to utilize your storage unit for less than a month, prepayment of one month is required and will not be prorated if your use is less than one month.

What documents do I need to reserve a storage unit?

A valid driver's license or Government-issued photo ID is required to rent a unit.

Is There Anything I Can't Store?

Certain items cannot be stored in your storage unit at ANY time. Here is the following list of things:

  • Perishables
  • Food Items, including canned/sealed goods – even water bottles
  • Animals
  • Stolen Property
  • Hazardous or Flammable Materials
  • Drugs
  • Explosives/Firearms/Ammunition
  • Unregistered Vehicles
  • People/Yourself, i.e., seeking shelter from a storage unit
  • Anything Illegal

How can I pay my rent each month for my storage unit?

We offer many convenient ways to pay at our locations: automatic payments can be set up, credit card, check, and cash; online, in-person, and phone payments.

What is the difference between access hours and office hours?

Access hours are when our customers can access their units and either load or unload them. Office hours are the hours our office is open for business. Things that you may need during office hours include rent payment – should you opt to pay in person – purchase of additional moving supplies, and transferring or vacating a unit.

Reviews

Jeff Redmond
From Google
5.0

First time with Northwest. Great service and very informative answering all my questions and then some.

Alyssa
From Google
5.0

I returned some uhaul equipment to this location. It was easy and the lady working was very friendly

Elizabeth Pena
From Google
5.0

Very clean and staff is extremely helpful. I was able to move in quickly as I had to get out of another situation fast, and they were patient and helped me get my grandmother set up with a unit as well.

Mercades
From Google
5.0

Best place in town for my stuff! Wouldn’t have it anywhere else! The customer service was great. Helped me downsize to a smaller unit. She was amazing.

shelly kautz
From Google
5.0

Great place the people are nice that work at the counter and really do a good job..thank you i appreciate you

Molly B
From Google
5.0

I came in with no reservations, dead tired and desperate to get my camper into storage and was treated with a helpful attitude and efficient service! Really good!

Melinda
From Google
5.0

Every single person that I have interacted with has been very friendly and extremely helpful!

Elva Magallan
From Google
5.0

So far it's been a great experience. I give Northwest Self Storage 5 stars. Savannah is so nice and helpful she made the process easy and fast to get my storage unit.

Stan Jernberg
From Google
5.0

Found this gem after talking with a neighbor about where I could store my 5th wheel trailer. Much cheaper than most places and very convenient to where we live. The staff were extremely pleasant to work with and the process for renting a space was easy. The facility is clean and spaces are easy to back into.

Ryan L
From Google
5.0

Rented a Uhaul truck here, process was simple and straightforward! Wasn't getting any geolocation signal for the UHaul app but the lady at the front desk was friendly, helpful and informative! Would for sure rent again from this location.

Sheila Pence
From Google
5.0

Heather is awesome. Very polite. Makes you feel comfortable. Thanks Heather your the best.

steven lyda
From Google
5.0

Was easy to set up. Wonderful experience showing up and the walk through. Lindsey was great.

Jo Weinstein
From Google
5.0

Easy access and a secure facility

A Thorne
From Google
5.0

Fast, friendly and helpful. I got there a little early and my truck was waiting for me. Expenses were clearly explained and there were no hidden fees or surprises. Outstanding service.

Eva Bremner
From Google
4.0

I have been storing my items with you for 6 years and I just don't understand why every 3 and 6 months you increase our rent in storage, your office personal say that you are trying to be competitive with the other storage companies around you, however Northwest owns the other storage business in the surrounding towns and areas. I am sad that my husband and I are trying to empty the unit before another increase. Other than, your office personal are all so nice.

Brian Lindsey
From Google
5.0

Savanah is great, always willing to help in any way. Very happy .

Robert Lloyd
From Google
3.0

Would be a 5 but just recently I had my RV batteries and propane regulator swapped / stolen. I also had a propane tank stolen in the lot. I moved from the pavement to the dirt. Very disappointing, since I’ve been a long customer and they won’t cover it due to me not checking the $12 insurance a month. Great service at front desk though :)

Mike Mathisen
From Google
5.0

Always nice and professional. Also work with you when things aren't going well for you

Leteisha Singleton
From Google
5.0

Been here for the last 11 years I appreciate the atmosphere and flexibility. The price is definitely reasonable for the size and conditions of units. I've had multiple different units of all sorts of sizes through the last decade and they have always been convient. Management has had quite a bit of turn over but each new worker has been so relatable and supportive through life changes that creat need for storage.They have cart dollys and even cart elevators to help commute items to distant unit locations. Wide variety of sizes. Large amount of units and spaces available to rent for items like Vehicles, Boats, and Campers/5th wheels.... love this storage location the best. Highly recommend!! ❤️💯😁

Traci Enhada
From Google
5.0

I have been renting from Northwest Self Storage every summer since 2015 for my children who attend college at Pacific University. They are always helpful especially Savannah. I don't know what I would do without her. She gives me peace of mind knowing that she is there and knows exactly what I need and the timing of renting the unit. Thank you to her and everyone at the storage facility on Elm Street!!! I wouldn't rent from anywhere else.

Jessie Butler
From Google
4.0

It has been a pretty easy, smooth process to store our things here. We came home from overseas to a house full of mold, cleaned up our furniture and then stored it here immediately. After a few months of storage everything is still mold & issue free! Yay! We’re happy that we found NW self storage. Everyone at the facility has been really helpful… I do second another reviewers issue with the main company raising the rates immediately… not great. This would be a 5 otherwise, based on the wonderful help we’ve gotten from the people at the Forest Grove location. Ps. Thanks Heather for all of your help with our account!

Jake Chance
From Google
5.0

Renting a UHAUL truck couldn't have been smoother at this location. Everything was great. Thank you

Cindy Luczkow
From Google
5.0

I enjoy the convenience and the warm welcome of the staff.

J Clemens
From Google
5.0

Third time renting from NW Self Storage, always a pleasure to deal with. Thanks

Jonathan Skeele
From Google
3.0

The employees/staff get five stars - always helpful, friendly, professional. The facility itself gets 3.5 stars. The corporate entity that owns the facility gets 2 stars if I am being generous. Main issue is constant rate increases every 8-10 months that run anywhere from 10 to 16 percent. Weird business model in which long time loyal RV storage customers get little to no consideration vs brand new customers.

Mike and Cathy Novak
From Google
5.0

Clean and secure storage facility with a very friendly staff. I needed help starting my RV, and Heather quickly volunteered to help me jumpstart. She went above, and beyond what I would expect from an employee. Highly recommend for a good value.

gerald cluff
From Google
5.0

Really nice experience. Heather was great

susan lopez
From Google
5.0

Heather at Northwest storage was wonderful at helping me set up multiple units. She was able to find me units that were next to each other. Very happy with my experience with her.

Joey Spina
From Google
5.0

There were a lot of moving parts and a lot of changes happened, but every time something went sideways somebody at U-Haul stepped up and took care of the problem immediately. Great teamwork, great service.

Jack Couch
From Google
5.0

Super easy and everyone was nice!

Jesse matheny-kresal
From Google
5.0

Super helpful staff, with a very clean establishment.

April McCall
From Google
5.0

Excellent staff and facility. They exceeded expectations! They had exactly what I needed and on demand. Very helpful during a difficult time in our lives. Thanks ladies!!!

Krista Jackson
From Google
5.0

Excellent facility! Clean and secure. Friendly staff too!

Kays Papaya
From Google
5.0

Moved our trailer to NSA Storage in Forest Grove after several walk throughs at other facilities. The site is clean, well maintained and the management provides quality service. We are grateful to have a safe place to keep our RV!!! Big shout out to Savannah for providing excellent quality service!

JD Manning
From Google
5.0

Great service

Paige Campbell
From Google
5.0

Heather was so kind and helpful. The grounds were clean and we never had any issues while we stored our stuff here. I appreciate them!

Zena Sellars
From Google
5.0

Huge shout out to Heather at Northwest Self Storage in Forest Grove Our team at New Narrative Integrated Mental Health SSICM team, wants to thank you for all your support you provided our participant with his storage unit. She provided great conversation and made us feel welcomed. I hope there’s incentive for the workers who go above and beyond :) she deserves it

Luvi
From Google
5.0

Very satisfied with all aspects of the facility. Customer service, cleanliness, 24/7 access, secured and safe.

Pepper Briggs
From Google
5.0

It's very nice and tidy. The cashiers heather and savanna are super nice and patient!

Linda Stanley
From Google
5.0

This facility is very well managed. It is clean, organized and the office staff is very knowledgeable and customer service focused.

Kelly Wolf
From Google
5.0

Totally amazed at the customer service !! Definitely recommend this place !!

Cheryl
From Google
5.0

THIS FACILITY IS SPOTLESS. THE FLOOR EVEN SHINES! UNITS ARE CLEAN & GOOD SIZE FOR THE PRICES. INDOOR, HEATED & INSIDE UNHEATED UNITS OF ALL SIZES. OUTDOOR THE SAME, UNDERCOVER & OPEN SPOTS, FOR RV'S, BOATS, CARS & ? SECURITY IS THE BEST I'VE EVER SEEN! PRICES FLUCTUATE THROUGH THE MONTH & YEAR AT CERTAIN TIMES, FOR NEW UNITS RENTED. STAFF IS BEYOND HELPFUL & ALWAYS HAPPY TO SEE YOU. JUST A COMFORTABLE FEELING STORING YOUR ITEMS HERE! JUST DO IT❤️ CHERYL

Nik Bennetti
From Google
5.0

The best service. Will be coming to store more stuff!!!

Jamie Gonzalez
From Google
5.0

Heather who runs the front desk was awesome she let me know by personal phone call to check in andale sure all was well .Thank YOU n.w storage !!

OMAR VARGAS
From Google
5.0

Great storage facility and safe. Have had a garage space here for 3+ years and never had an issue. Staff is friendly as well

Peter Copley
From Google
5.0

I like that this storage is under cover, which makes loading and unloading in the rain no problem. They also have carts available and trucks that you can rent to make your move easier. There is also space to store RVs and campers.

PeterSu Copley
From Google
5.0

Great indoor storage.

Aaron Montoya
From Google
5.0

Easy and quick set up. Reasonably priced as well

Vinnie Martorano
From Google
5.0

It was an absolute pleasure doing business with Savannah and Heather. Great customer service.

Glenn Rudolph
From Our Website
5.0

Just want to say, ‘ Lindsey ls a great manager at Operating the property, she appears to be up to par with walking the site, making sure everything’s ln good shape, and very friendly, regards Glenn, # 249

kirsten sirota
From Google
5.0

Friendly service

Ann Duyck
From Google
5.0

Awesome staff!! Very friendly🤗

Gabe Kalama
From Google
5.0

Great customer service and storage units!

Tabetha Martorano
From Google
5.0

Excellent service. Everyone was very nice.

sabrina Meeks
From Google
5.0

I love it

Christopher Jackson
From Google
5.0

Update: yes, thank you we are squared away now. As it turns out, my email was going to quarantine so that would explain the lack of coms. That being said, it is still a tad bit disappointing there is no after hours or emergency contact, not even a way to leave a voicemail. Due to my current schedule it’s a challenge to contact normal 8 - 5 M - F businesses, so, I guess if I could have at least left a message. At any rate, so far the staff have been really friendly and helpful. Just glad it’s resolved but still disappointed it cost me another full week before I will have time again to move. Update 2 I recently needed some temporary additional storage and the staff are still really fantastic. I’ve removed my original comments as they no longer apply. The place is fantastic and the crew are super helpful. I would not hesitate at this point to recommend them for your storage needs

LittlePreacherGirl
From Google
5.0

The ladies running it are amazing and amazing 🥰very professional and kind and very helpful

Jenni Luckett
From Google
5.0

Bought a new couch and needed to bring it home. Same day reservation for a moving truck. Quick and friendly pick-up/drop off. Affordable option when furniture delivery wasn’t available (or cost too much).

Christina Orsborn
From Google
5.0

Heather and Savannah were very friendly and knowledgeable. Great experience.

Danielle
From Google
5.0

Have always been supplied with plenty of friendliness and information each visit. Lovely atmosphere and love the fun fact on the whiteboard each time!

モイコ クレセリー
From Facebook

Heather is always very helpful and I highly recommend her for your storage unit needs!

Felicia Sonsini
From Google
5.0

Not moving in until tomorrow but great customer service so far and fair prices. Looking forward to utilizing my temp controlled unit!

Stephanie Crop-Hedin
From Google
5.0

Heather was great! She made it quick and easy!

Victor 73
From Google
5.0

Nice person on adtitud end Friendly's

Jason Costello
From Google
4.0

Place to store our pull camper. Pretty easy to pull in. OK price. 👍 😃

Grace Alexandria
From Google
5.0

Heather was super helpful closing out my storage unit!

Kristian Jensen
From Google
5.0

Super happy to have this place in town. Near home and very accessible. Great staff. Never had a single issue with the property, staff, or other here. Highly recommend this place if you need a storage unit.

Tim
From Google
5.0

Super easy and painless process!

Rob
From Google
4.0

Customer service is awesome, great people and easy access. My only complaint and reason for four stars is the constant increase in rates. I believe I started below $150 at the end of 2019. By the summer of 2023, I was paying over $200

Carman Goodrich
From Google
5.0

Heather was so nice and very helpful. Great experience , Great prices

David Lageschulte
From Google
5.0

Excellent customer service and the only local place I could find a covered space for my RV!

judy lowells
From Google
3.0

Elm Street in Forest Grove The only reason I'm giving them 3 stars is because I have gotten excellent customer service from Savannah and Heather. If it weren't for the great service from them I would have gave it a 1 star review. In my opinion the COMPANY as a whole sucks. They have some great employees, but their business practices suck. When I first got my storage unit (5x10) it was $60 per month. I have been their customer for 5 years. I am paying $127 per month now for the same unit. When you are 10 days late they start charging you late fees. I do mean START. It would seem reasonable to me that if you're late you get 1 late fee for that month. If it's so late that they place a lien (30 days late) then they should charge ONE lien fee. That's not how it works though. We were struggling a little and only get paid once per month. I missed September's payment, and by October 25 I had to pay $559 in order to keep my belongings from being auctioned. Over $200 in fees seems excessive to me. It's clear they understand what a hassle it is to transfer your storage to a new location, and that people will pay whatever they have to so they don't lose their belongings. self Storage in Hillsboro has the same size unit for $59 per month. At that rate it's worth the hassle.

Jamie Ramirez
From Google
5.0

This was a great place for my storage needs and I would use them again if needed..!

Jovina Flores
From Google
5.0

Great customer service!

Steven Szabo
From Google
5.0

Great customer service!

Random & Rare The best STUFF
From Google
4.0

Newish facility, friendly staff.

Jasper Burns
From Google
5.0

Savannah was super friendly and made storing here a breeze! The facility was clean and very secure. I felt very safe storing my belongings here!

Andrew Meyer
From Google
5.0

We have been renting since 2016. Skylar has been very attuned to our needs. We really like the garage that we rent. This is a first class storage facility and well secured.

Amy B
From Google
3.0

UPDATE: I found the standard response left below a bit obnoxious considering I get increases on a regular basis from them, and that was clearly not the issue. (The issue was the ridiculously huge increase of $43 PER MONTH.) Luckily the local office actually called me to talk about it. They were able to remove the increase at this time and said they will not raise my rates for the next 9 months. (Yay!) After that, my rate may go up again, but they said to call back at that time to see if they can do anything, but no promises. I do appreciate the effort made, but hope I don't just see a huge increase again in 9 months. :-/ I also appreciate the awesome service at my local office, but I really do think the rent is a bit expensive considering the area. I have updated my review based on this excellent customer service and I will update the review again next rate increase to see how much it went up and what happened. $43 PER MONTH rent increase?!?!?! DO NOT RECOMMEND. Ever since the small business owners sold out to a corporation, everything has gone downhill and prices have gone through the roof. The former owners used to have a discount if you paid for a year in advance, but the corporation got rid of that. The new corporate owners also immediately raised rates and continue to raise them well above what the previous owners did - every year. I thought the increases were a bit high before, considering its location on the outskirts of a small town. This new increase takes the cake though. Increasing the rent $43 a month is outrageous and there’s no excuse for that kind of rent in a small town like this. I’ve been renting there for years with no issues. This is how they treat loyal customers? Extremely disappointed and do not recommend at all.

Melody Haselden
From Google
5.0

We keep are Travel trailer here! They have been great. Our trailer has been safe no incidents. We surely have appreciated that it's gated and their cameras. Spaces are spacious and the employees have been very professional and friendly.

Chris J
From Our Website
4.0

I had to go 1 star initially after I responded to the first survey, and, I even used the “contact us first” option that was available to try to sort my issue before going “live”. I didn’t get a reply until I did post publicly and that is my biggest gripe, just trying to reach someone outside traditional office hours. My schedule does not readily lend itself to that and there is no way to leave an off hours message. That said, we were able to sort out the missed communications and reason why, and everyone I’ve dealt with has been super friendly, helpful, and knowledgeable so I am cautiously optimistic things will go forward smoothly.

Eman Hindi
From Google
5.0

I am so happy with the service that was provided, and the moving process was easy and quick. Friendly and very professional employees, they were on time, and took care of the my household.

Brett DuPont
From Our Website
5.0

Staff was awesome and storage use easy. Clean facilities and very secure

ben gloss
From Google
5.0

Very friendly and helpful. Big place and appears clean and safe. Love that they store for the college kids dorm room stuff.

Duane Thomas
From Google
5.0

Very friendly and knowledgeable staff. Good facilities.

grannie
From Google
5.0

As always, fast, efficient, customer-service oriented, made this easy for me. Thank you!

Loren Blaine
From Google
5.0

Clean, secure, good people, good prices.

jezabel057
From Google
5.0

I participate in storage auctions so I visit Storage Lockers pretty regularly. I'll have to say,that Nw self storage is by far the coolest group I e worked with!

Karen Kelley
From Google
5.0

I rented several units a various times over two years and I never had any issues. The entire staff was awesome! I also rented U-Haul vehicles from Northwest and it was always easy. I highly recommend the facility on Elm in Forest Grove.

Taryn Hamby-Holmes
From Google
5.0

I have nothing but but excellent service! The employees are very helpful and they always have a smile on their faces!!

Kaylynn Mesher
From Google
4.0

Safe place to store. Locked gate and key code

MARLA DISHONGH
From Google
5.0

Excellent experience reserving RV parking. Theresa was so polite and efficient. She walked me around and showed me the amenities and got the paperwork done quickly. The rate was good as well. Thanks!

Sierra Otto
From Google
5.0

A very nice inside storage place. We have used this location for school summer storage for college for the last three years. I definitely would recommend going here for self-storage. They also have a student discount.

Wendy Johnson
From Google
5.0

So I am updating the below "angry" review I wrote around June 27, 2021, because the compqny absolutely came through for me after I contacted them. Skylar, in the corporate office, explained their reasons for not randomly sawing off locks, which I came to understand, as people can claim anything to get into a storage unit. They made it right and offered an option, which though it entailed making a trip down, worked out favorably for me. They were kind, non-judgmental and accommodating. I would rent there again. Their corporate statement is one that epitomizes customer service, and they put that into practice for me. Wendy Johnson Seattle, WA I am beyond angry about renting at this place. Although the staff is nice, the company policy borders on extortion. I was handling a serious family emergency over the weekend and trying to move a family member in Oregon out of an apartment. I could not afford to rent two different storage units, so I rented a larger one closer to this family member's home, and decided to consolidate my storage with theirs in order to avoid having to pay $160.00 for two units. I live in Seattle, but have things stored in Oregon because I plan on returning when I retire in November. In the chaos of the emergency move out, I lost the key to my storage unit at the Elm St. location of NW Self Storage. When I called the office, I was literally in tears due to the stress. Imagine how I felt when they told me that I had to call my own locksmith to come out to the facility; and then round up a facility employee to witness them cutting my own lock off?!? I felt as if I was going to have a heart attack. We had to be back in Seattle that night. I called three different locksmiths who all wanted massive amounts of money to come out and saw the lock off (over $200.00 or more). I was told because I signed the contract, and the contract specifically stated any lost key would require a locksmith, that was the ONLY option I had. I could not afford that, so I had to leave my things at NW Self Storage, and move the family members things into another storage unit, then drive up to Seattle after wasting precious time calling locksmiths; and, a very stressful move. i arrived home to Seattle at 3:40 a.m.!!! The gentleman from whom I rented a U-Haul at another (Hillsboro) storage facility said it was a ludicrous policy; and told us customers lose or misplace keys. To provide customer service he verifies their identification, charges them $20.00 to saw the locks off and sells them a new lock. He asked why we didn't rent from him, and I said "if only I had!" (To add insult to injury his storage facility rates were better for a larger space and climate control). It pays to shop around! Bottom line, I will have to continue to pay $79.00 per month for my things stored at NW Self Storage (assuredly they will raise my rent in 6 months); AND, they are holding my items, and me, hostage. I just want to get my things out of there, but they will not allow me to unless I spend hundreds of dollars paying them; and another few hundred dollars to hire a locksmith. This company should be ashamed of its business practices. Don't be fooled by their company bio about being kind, as they are anything but. Do not rent here because, IF you are only human, and you have a bad day, and you lose your keys, you will pay with your very sanity. Wendy Johnson Seattle, WA

C M
From Google
4.0

Clean. Price is ok.. But love the security and peace of mind

Jayne Roe
From Google
5.0

It's INSIDE ! No loading or unloading in that triple diget heat, or the rain 🌧️ or snow ❄️🌨️ Or manic wind 🌬️. CLEAN. Boy is it clean. Extremely nice and knowledgeable staff.

anakano14
From Google
5.0

The customer service is awesome! I messed up my reservation and Lindsey was able to help me out and set me up with a different unit! So great!

Debbie Wright
From Google
5.0

Great storage place

Karolyn Milton
From Google
5.0

After searching for a place to store our camper, and dealing with several other storage locations this place was amazing. Theresa not only was super friendly and amazing to work with while getting a spot reserved, she also went above and beyond to help us out (when everything else went haywire) and ended up staying late to make sure we could get our spot when we arrived just after she was supposed to go home for the day. Best customer service experience I've had ever! Thanks Theresa!

Austin Walsh
From Google
5.0

Phenomenal customer service from Laura! Highly recommend!

Sheryl Thomson
From Google
5.0

Recommend this place to all my friends and family. Also has U-haul commendations! Very Friendly Service.

Julie Burdette
From Google
5.0

Kimberly was super friendly and explained everything to me so thoroughly. I'm excited to bring my RV into storage.

Omar V
From Google
5.0

Rented a parking spot for our trailer. The staff was very friendly and made it a walk in the park to set it up. Highly recommend this location in forest grove for your storage needs.

Maria Lydia Buehner
From Google
5.0

Amazing even when you're closed still works that when we bring it back I hope it'll be okay the charge fee

Dusty Sandhagen
From Google
5.0

Big facility

christy shibles
From Google
5.0

The staff went out of there way to help me. I really appreciate that.thank you so much

Sarah Lynch
From Google
5.0

Had such a wonderful experience with the easy application online, and the amazing customer service and friendly help from the onsite manager Lindsey. If you need storage I would full on recommend this company and definitely the local site off Elm Street in Forest Grove, OR

Jean Krieger
From Google
5.0

My experience at NW Storage was great very friendly and helpful walked me through evry step of the way got what I need very happy thank you again

Wilma Tallent
From Google
5.0

Because they protect your stuff

Melanie Speidel schneider
From Google
5.0

Great secure place best prices

Pamela Deocales
From Google
5.0

Great service

julie lewis
From Google
5.0

Great management! Super friendly, been there almost 4 yrs with no problems!

John Llewellyn
From Google
5.0

Excellent and professional service. Great facility with very good prices.

Cheryl Tuning
From Google
5.0

This place is clean and the units are easy to access. The staff is very nice and easy to work with. I always can talk to someone who can help every time I call.

Kristina LaVange
From Google
4.0

Great prices, friendly staff, multiple options on units. My favorite thing is the self-alarming building, so that I know my things are perfectly safe.

Christina Ivanow
From Google
4.0

Prices r high but stuff is safe there. Lady at the counter is always so friendly

robert larson
From Google
5.0

easy and courteous

Mariah Weisenbach
From Google
5.0

Very nice people and a nice clean environment

Gina Anderson
From Google
4.0

I've had a couple different units with Foresrt Grove Storage over the past 2 1/2 years. They have a lot of units inside and outside. The employees are really nice and very attentive.

Eric Polson
From Google
5.0

Nice place and people.

Kasey G
From Google
5.0

Great place! Clean has RV dump, clean. Nice staff

Douglas Christopherson
From Google
5.0

Very easy to rent a space. Very friendly staff

maeri page
From Google
5.0

After storing my belongings with a different company for 4 years I finally got tired of paying the astronomical prices. Moved into Forest Grove Storage and am saving $300 dollars a month! Great prices and super friendly staff! Would recommend this place to anyone and everyone!

Brad Kintz
From Google
5.0

I saved $400 a month on storage by switching to forest grove

Robert G
From Google
5.0

Super friendly people work there. Rented a Uhaul and was in and out in 10 minutes.

Jesse Taijeron
From Google
5.0

The staff at this storage facility is extremely friendly, professional and helpful. Called the facility a day prior to move-in and spoke with Ms. Jaci about my rush to move in and she was able to reserve a storage spot with kindness. I felt comfortable and welcomed. As I came in the next day, I worked with Ms. Megan I believe and she continued the perfect service I can ever ask for. Thank you Forest Grove Storage for the security of my property and the friendly welcoming staff.

Kelly Gregory
From Google
5.0

Very nice and helpful ladies in office.

Robert Landis
From Google
5.0

Only needed it for a few weeks great location though

Wayne Larson
From Google
5.0

Smooth, fast, in N out, parked. Just what i wanted..

Stephanie Appel
From Google
5.0

Amazing people. They took great care of us and kept our belongings safe. They were very helpful during our move, I appreciated their kindness so much.

Give me liberty Or give me death
From Google
5.0

AMAZING EXPERIENCE. I felt like I was VIP. This place has the best rates and best customer service

jesse Miller
From Google
4.0

It is a great place to drop the old boat or RV I would recommend it.

Paul Stanley Liniger
From Google
5.0

This place is immaculate and the manager is very friendly. All kinds of storage options. Highly recommend!

Quentin Skanes
From Google
5.0

Very helpful folks!

Mark Smethers
From Google
4.0

This is a great place for RV storage. Wide spaces, easy 24 hour access, dump station, and RV wash station.

TL Palmer
From Google
5.0

Daniel is the BEST!!! we have been using this company fot 3 years and have NO problems. We actually had two seperate units to start-- and Daniel let us know when a single larger unit became available to save us. $$.

Jim H
From Google
5.0

I've had my RV in storage here for 6 months now and what a fantastic place to do business. The manager, Shari, is very friendly and customer oriented. The only way to truly rate a business is to see how they handle a problem. I had a hiccup on my automatic storage payment and I went in prepared to argue, Shari never gave me a chance, she accepted my version of the event without question and resolved the problem in my favor immediately. It's nice to do business with people who actually put the customer first, this appears to be one of those businesses.

Brian E.
From Google
5.0

good storage rates guy was able to contact if needed

Brenda Ivette Torres Rodriguez
From Google
4.0

owners are very proactives.

Self Storage Locations

Mississippi
Rhode Island