I have been renting here for over 2 years. The manager Journey has always been friendly and helpful. Facility is well kept and safe.
Great facility and staff
Good experience with this facility. The only suggestion would be to keep the hallway lights on more often. That are off most of my visits.
Journey, the manager here, is the sweetest human ever. She goes way above and beyond for everyone here. It’s weird how many other storage users I’ve talked to about how helpful and a happy presence she is. If there is ever a question it is responded to with kindness and genuine helpfulness. If there is an issue it’s handled immediately. I had an opportunity to get a bigger unit in quicker time than the waitlist here, but would be remiss if I didn’t get to pop in and just say hi to journey whenever I’m back from fighting wildfires, so I stayed.
Journey at the Industrial way location literally just made our day. She went above and beyond to help fix our mistake. Very upbeat and personable attitude! She mentioned the Area manager she was having to email was another locations as they don't have one right now Id highly recommend her for that promotion. 5 stars thoroughly earned!
Journey at the Industrial way location literally just made our day. She went above and beyond to help fix our mistake. Very upbeat and personable attitude! She mentioned the Area manager she was having to email was another locations as they don't have one right now Id highly recommend her for that promotion. 5 stars thoroughly earned!
If you are looking for the best customer service and knowledge, Journey is the person for you! Incredible help!
Friendly, efficient, & clean…great storage facility!
Northwest Self Storage used to have an onsite manager. She was friendly and personable. Now they only have limited manager availability. Also the fence was taken down, gate removed and I do not feel that the location is safe and secure any longer. Lastly I keep getting emails for Raymond. I am not Raymond and I feel for the guy because they are putting your locker up for auction! I think you haven't been getting your notices.
We have rented several units here for nearly three years. We appreciate the responsive staff, clean facilities, and accurate billing. This has been a no hassle experience. The units seem priced fairly compared to other facilities in town. It's clean, quiet, and simple to come and go. Other tenants keep to themselves. Great job Journey! (She is the manager).
Absolutely amazing customer service, always friendly and never any issues with the storage unit or the area at all. Highly prefer this storage facility because of its location. The front desk is incredibly nice and occasionally accompanied by a friendly dog as well. Great experience.
Super friendly and helpful staff
I fund my trading account all by myself and give her the access to manage my trading account and i made a withdrawals of $7000 in a week, please i am very happy to introduce all friends and family to invest in themselves and there family. Instead of looking for other evil ways to make money or to increase there worth in life thanks her contacts kathrinelucas170@gmail.com WhatsApp :+19294507706
Given how expensive rates have gotten, can you please keep the lights on during all business hours, and provide access to your bathroom? Thank you.
We've had units here for 3 years and the service has always been absolutely fantastic. The manage Journey is an amazing person who goes above and beyond to take care of us, she's absolutely awesome! If you're needing storage in Bend give Journey a call today, you can't go wrong.
I love nw self storage in bend and the location on century drive! They have been amazing and really work well with the customers ! If you go to the industrial way location ask for MILES! He was extremely helpful. Never had a better experience with a storage unit compared to portland these storage units are awesome! Definitely coming back when im in between moving!
Miles was extremely helpful through all of our interactions! He was extremely responsive and made me feel like he had me best interests at heart. The facility is clean, welcoming and secure! I very much appreciated his customer service!
Miles, the manager is outstanding.
I called to see about availability and spoke with Miles DeVore for a few minutes. He was an able to help me at the time but called around to some of the other Northwest Storage locations to see if he could locate what I needed. Unfortunately nothing was available at that time. Miles told me he would call me back if something came open. A day or two went by and he called me back and got me into a perfect storage unit. Miles was very professional and nice. The whole thing didn’t take long to get set up and going. I am very happy with my experience with Northwest Storage and would highly recommend them. Awesome service and very polite and friendly!
Well maintained facility great management and super efficient process! Thanks Myles
Laura was very kind and helpful during my storage unit rental take-in. She was quick and efficient and it was a painless process.
Very helpful. Did exactly what they said they would do. Clean place and easy to get to.
My experience from the day I called about storage space could not have been more pleasant, courteous, and professional. Miles followed up with me on the dates scheduled and did everything possible to satisfy my storage needs and make this a seamless experience. I highly recommend this storage company for your future needs.
Easy, non-contact rental if storage space. The manager Miles was very thorough and made it easy to access my space. Excellent service, spotless storage units
I have had many experiences with storage facilities over the years, and bar none not only is the manager Miles amazing/provides outstanding customer service, he does an impeccable job at maintaining this facility. I’ve never seen a cleaner storage facility! The Northwest Storage in the Old Mill district is in my opinion the BEST storage facility in Bend. Top notch, clean, SAFE, and the location couldn’t be better👌 If you can rent a space here, I guarantee you couldn’t be happier! Thanks Miles for all you do for your customers!🤙🌸
Have resided in 8 different states over a 30yr plus timespan. Kept storage unit(s) in each. The NW Self Storage facility on Columbia St in Bend remains beyond compare. The area is constantly maintained (no debris/trash) in a very secure neighborhood, a large and intelligently laid out footprint, and security itself top-notch. In short, all areas of concern which matter to me-and hardly prevalent in the prior 7 facilities I’ve utilized. Same applies for management of same. Our family thinks the world of Steve: (his) constant presence, customer skills, and overall demeanor an added plus...
Excellent, efficient & friendly customer service. Units are spotlessly clean and well maintained.
Great customer service, easy to communicate by phone which is seemingly harder to find these days. Very conscious and accommodating during these times of social distance.
The facility is clean and easy to access. The manager was great to work with and honored the discount offered on the website even though his facility wasn't offering it.
The manager here is wonderful. We went through this location for our U-haul pick up and drop off Friday night. A lady named Niki was VERY rude about the situation we brought up... She had entered the incorrect gas amount when checking our U-haul in, which resulted in us being charged about $70 extra dollars. We had drove out to the location with the receipts and she had her dog inside who was barking at us the whole time, she was singing along to the music instead of talking to us, lied about her manager helping and refused to do anything. I decided to come back in Monday and chat with the manager who had helped us get the U-haul Friday and he quickly resolved the issue. Very unfortunate but very happy with how kind the manager was in helping take care of this.
Long time customer here. This is a good choice for storage in this area. Very well maintained facility
Our move in experience at NW Self Storage couldn't have been better. Ashton was great upon arrival and gave us everything we needed. The units are spaced far enough a part to make driving a large Uhaul around corners easy. The units are well lit and clean.
Great customer service. Wonderful, clean, safe place to store your stuff.
Friendly and helpful. They are also a U-haul dealer so you can turn those in there as well.
was a pleasure to work with always going out of the way to accommodate anything i needed
Amazing customer service and really genuine staff. Highly recommend.
