iStorage Facility at 295 Ballard Rd in Middletown

iStorage facility

295 Ballard Rd, Middletown, NY 10941

(860) 606-3789
154 Reviews
Office Hours
Monday - Tuesday
10:00 AM - 6:00 PM
Wednesday
Closed
Thursday - Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
Closed
Access Hours
Monday - Sunday
6:00 AM - 10:00 PM

Available Units

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Reviews

Aramis Cabrera
From Google
5.0

Great service friendly staff Kerry was so great and efficient

kenny renihan
From Google
5.0

Kerri in the office is so kind and polite.

Vikki Latta
From Google
5.0

"Kerri was attentive and a pleasure to work with."

Diana Girdharry
From Google
5.0

Convenient location and excellent customer service. Very easy to access with extended hours of access. Highly recommend.

Ess Bee
From Google
5.0

I’ve stored my stuff here for 4 years with no issues whatsoever. Easy to access the place, even when there’s limited staff on site. It’s a clean and quiet facility. Kerri at the front desk is always helpful and super easy to work with.

Tori Johnson
From Google
5.0

The manager was so polite and so kind. She was also extremely helpful and its not crazy expensive it’s very inexpensive which is an A+. I’m very happy that I went there.

Spence D TV / CHEF SPENCE DON’T PLAY
From Google
5.0

Kerri is so chill! Peaceful transition.

Rozay Blaccaveli (Scarlawd)
From Google
5.0

great service very friendly i recommend

BiGGa Taylor
From Google
5.0

Kerri did an amazing job helping us out with a storage and transfers

Alexis Hoester
From Google
5.0

Thank you for helping me!!!

Kelsey Figueroa
From Google
5.0

Michael is such a great property manager. He is very kind and helpful in all situations.

Izzy Seise
From Google
5.0

great customer service fast and easy!

Mary Lesko
From Google
5.0

Office staff is FABULOUS! Place is clean and hours of access are GREAT~

Erica DeGraw
From Google
5.0

Simple and amazing pricing! The lady’s inside are super nice and do an amazing job and have spectacular customer service! Definitely would recommend to anyone looking for a storage place!

Derya Ozkovalak
From Google
5.0

Kerri answered all my questions and she was very attentive. I would definitely recommend this facility.

Andrea Michelle
From Google
5.0

Kerri in the office was so helpful answering all of my questions, I would absolutely recommend iStorage to others! Very satisfied with my experience.

Stephen Giuffra
From Google
5.0

I have had my things stored here for 3 years and I have always felt my things are safe. The manager is always kind and willing to help in anyway possible. Makes me want to continue to keep my business here and refer others as well.

Hunter Anderson
From Google
5.0

Prices are reasonable, facility is always clean and climate-controlled. Move in and move out were really easy. I appreciate the freight elevator and the dollies! I'd rent here again if I needed storage.

Michele D'amalio
From Google
5.0

Super helpful staff.. needed a larger unit and the transition was so easy!

James Tweedy
From Google
5.0

Best Customer Service!!! Very easy in and out, highly recommend!

Robert Truncale
From Google
5.0

Service by Kerri was courteous and informative. Highly recommend this location and the pros that run it!

Tony LaRocca
From Google
5.0

The 2 ladies in the office were very helpful, knowledgeable and pleasant to deal with. The facility is kept very clean

Amanda Stevenson
From Google
5.0

Kerri at iStorage 8107 was absolutely amazing in assisting me with our company's needs. She answered emails promptly and even called if there was a question to ensure everything went smoothly.

Francesca Letizia
From Google
5.0

Great customer service. Very friendly and professional storage facility.

Sheldon Noble
From Our Website
5.0

Was a seamless personal experience! Thanks for the help with a smile!

Kim Mann
From Google
5.0

Kerri in the office very nice and helpful pleasant atmosphere and clean

Shelia Santiago
From Our Website
5.0

I love I storage in middletown ny. The ladies are great and very helpful and friendly.

Fairfield Inn Staff
From Google
5.0

Excellent Service! Definitely Recommend

Jonathan Schatz
From Google
5.0

The ladies who run the place are great! Always friendly and very helpful.

ROBERT MARCHESE
From Our Website
3.0

So far seems ok.

Mary Petrick
From Google
5.0

The ladies at the Middletown office are great they are always professional and willing to help with whatever your needs are. I would highly recommend the Middletown I storage!

Richard Edwards
From Google
5.0

Patti and Kerri are really knowledgeable and prices are the best in the area .

Gregory Kanter
From Google
4.0

Facilities are good enough; office staff was stellar. Good-natured and super helpful.

Stuart Harris
From Google
5.0

Painless rental, fast, good humored, good location. Most of the paperwork done on the internet. I used Photoshop to fill in the form. Easy to memorize code for the gate, which worked flawlessly. Two dollies in good shape, wheels did not freeze in place. Adequate lighting. Bought a gorilla lock with 3 keys. They use a wood pallet to keep everything above floor level. Door opened easily. Floors were spotless, nothing to catch the dolly wheels. Office well lit, not cluttered, clean, air conditioned. Manager guessed my name, polite, professional, refrained from mindless chit chat.

Pinchas Glauber
From Google
5.0

The lady by the front desk was so good and so understanding. Number 1 in customer service!!!!!!

Janis Lemus
From Google
5.0

Place is very nice and clean. Kerri is extremely helpful and shes always so cheerful!!

Devin Lukeman
From Google
5.0

Easy location, very helpful staff!

Duffman Pannell
From Google
5.0

Awesome people, awesome service

Joe DuPont
From Google
5.0

Great location. Beautifully maintained facility. Kerri is very professional. helpful, and easy to work with. The entire process from start to finish went very smoothly with good communication throughout. Highly recommended!

Nao Corces
From Google
5.0

Good storage location in Middletown NY near the highways, Fantastic customer service! Patty was awesome, she helped me make the right decision for the things I need it to store, made me feel like a valued customer. Highly recommended!

Daisy C
From Google
5.0

I forgot the lady who was behind the desk, but she was extremely helpful and nice to us. She even called us to let us know the snow and ice had melted in front of our unit. She went out of her way and my mother and I appreciate her. Thank you so much. I believe her name was Kerri come to think of it.thank you for everything.

Darwin Murillo
From Google
5.0

Very helpful with storage questions

Donyelle Echevarria
From Google
5.0

Great friendly service!

Joe Healy
From Google
5.0

Very clean and well maintained facility. Over the past few months the new manager Kerri and her assistant manager Patti have been very helpful with questions or concerns. I highly recommend this facility to anyone. istorage should be proud of these two individuals working for their company!

Alex Padilla
From Google
5.0

Lady who helped me at the counter was awesome and super willing to help even when I showed up last minute.

freddy carrasco
From Google
5.0

Great storage facility, Kerri was very professional, friendly, caring and very helpful. She made the rental experience easy and fast. Thank you for your help.

Joseph Potyak
From Google
5.0

Great communication via email to reserve our unit and appt, easy sign-up, tour of facility, multiple access points and it's all indoors.

rockhound570 theist
From Google
5.0

Kerri was incredibly helpful. I give her 5 stars! Give her a raise.

Janine S
From Google
5.0

Very friendly and helpful staff. Clean facility and great prices.

nancy schultz
From Google
5.0

Great service, Patti and Kerri went out of their way to make me comfortable with using this service. Highly recommend.

Jen L
From Google
5.0

It was fast and easy to reserve the unit and the prices beats all the other storage facilities that I’ve looked into. The lady was very nice and professional. Very pleased !

Michele Murillo
From Google
5.0

Staff is very friendly! Patti was very helpful and so polite. Great experience and i will definitely be sticking with you guys

Matthew Sutherland
From Google
5.0

Good service.. good storage.. conveniently located

Mariusz Subocz
From Google
5.0

Better pricing then other places.

Kathleen Dunn
From Google
5.0

Kerri was awesome in helping me select the correct storage size. Hoping the continued time with them will be just as great.

LULZ DOXED
From Google
5.0

Wonderful service and very friendly!

Patti Edwards
From Google
5.0

I was at the Istorage in Middletown, NY to rent a unit and Kerri was very helpful. She asked what I would be putting in the unit so I would have the correct size for my belongings. She was very friendly and professional. Thank you Patti Edwards

Thomas Mark Liotta
From Facebook

The registering process was made so easy with Kerri helping us to find the right size unit to rent. We chose an indoor space to rent. The facility is very clean and seems to be well taken care of. Thank you for you help.

Kiera L. Skinner
From Google
5.0

The best storage facility...hands down! So easy to rent the unit, such great customer service and the facility is clean and safe! I would recommend iStorage to anyone looking for a storage unit!

Shaun Peabody
From Google
5.0

First off, iStorage has the best rates for storage units of any facility in the area. Trust me, I did my research! Secondly, Kerri (manager) was amazing! I was having a horrible day with literally everything falling apart when it came to our move. The movers didn't show up, utility providers being difficult with ending service, etc etc.. However, iStorage and Kerri in particular were amazing. I had reserved 2 units online because I wasn't sure which unit would fit all of our things. Kerri held them and helped me decide which would be best and it worked out perfectly. She was hospitable, understanding, and professional. She explained everything I needed to know about the rental process, sorted out all the paperwork for easy signing, and walked me to the unit to give me a tour of the grounds. She even offered to sweep away a pile of leaves that had accumulated near the unit and removed some old pallets nearby. When my gate code didn't work immediately (takes about an hour for the system to catch up), she was quick to provide me with a temporary code. Kerri and iStorage have without a doubt been the only positive experience my family and I had with our moving process. Thank you soooo much Kerri. A++++++ customer service.

Nancy Koller
From Google
5.0

I found out Kerri is the new manager at the facility, she struck me as being very professional, friendly, warm and caring. It gives me peace of mind knowing that she is there watching over everything. Good luck to her! sincerely D.J.M

Juan Pabon
From Google
5.0

Great customer service clean property

FrankandDaniela Perla
From Google
5.0

Needed to find a close and good priced storage and this one is just perfect. Top that off with an easy and friendly service. Thanks Ladies

Snap170
From Google
5.0

Great place with nice storage units. 10x10 for $89.00. Can’t beat that with a stick.

Rick Martinez
From Google
5.0

If you're looking for self-storage, don't go anywhere but to Kerri at 'iStorage'!!! She got me the best unit, with the best rate in Orange County!!...and she's now my new best friend!

Luis Hermenegildo
From Google
5.0

I recently stopped at istorage to rent a locker the staff was very helpful and the location is very clean. Ms Avery gave me a tour and explained how everything works. She answered all my questions while having a big smile. i would definitely recommend this location to anyone that needed storage.

mikevarieur
From Google
5.0

Excellent customer service. Good pricing.

Susan Truncale
From Google
5.0

Kerri and Erin were extremely helpful and professional. Well maintained storage facility. I highly recommend if additional storage is needed.

Steven Riccobono
From Google
5.0

The staff are the best- really helpful in all aspects. They keep it clean too. Great location if you run a business, or just need storage. Lots of amenities like rolling carts, security cameras, dock access, and other entry locations that you can pull into a bay. Great value for the money.

Tim Bump
From Google
5.0

Easy to set up, worked well! Great service, would use again!

Tanya Smith
From Our Website
5.0

Despite no in person contact, the process was easy and quick. I had my locker the same day. The customer service representative Kerri was very kind, respectful and attentive to your needs. If you need a storage locker I recommend iStorage anyday.

Tim Quackenbush
From Google
4.0

Very helpful staff! Kerri took me through the process step by step. Very professional.

lisa kottl
From Google
5.0

Great place..... friendly amazing staff. No wait to get a unit. Reserved online came in the next day and got into a unit. Prices are very reasonable.

Grant Verenazi
From Google
5.0

Quick, easy and very helpful. Clean units with on time service.

Sandi Verenazi
From Google
5.0

This place is amazing. Very accommodating. Very helpful in every way. I’ll be back because great service and smiling faces matter.

Alexis Lane
From Google
5.0

Erin is literally the best! She made my entire process so easy. I was nervous at first because this was my first time using a storage facility but she definitely helped me feel like my things and I am safe.

D'Janet Ahyoung
From Google
5.0

Great Facility and Staff!

Cindy Whitright
From Google
5.0

The staff was very friendly and super helpful! Made the entire process very easy!

W G
From Google
5.0

I’ve been planning to acquire storage space for a long time now.. I love the the location of this place! The people here are friendly an able to help with any of your concerns. I would recommend them to anyone looking for storage space!!

Adrian Nicole
From Google
5.0

My family and I had been looking for quite sometime for a clean and welcoming storage unit to place our belongings while we are in the process of moving and decorating our new place and I happened to come across iStorage on google so I decided to do a little more research. After looking through some reviews and meeting with Erin Avery who reassured me that with iStorage our belongings would be safe as well as greatly looked after I was confident and comfortable enough to call a storage unit here a home for our belongings. She was very informative and the unit was very clean. So again thank you so much iStorage team.

Charizar Bellafonté
From Google
5.0

Customer service was great and very personable, I got all the details I needed to make the process easy and I’m grateful for that. Thanks !

Raevyn Olivia
From Google
5.0

Very clean and cost efficient highly recommended Erin is so nice and friendly. She always has a smile on her face

MICHELLE TRUNCALE
From Google
5.0

The place is great. Extremely clean. You can tell the employees at this location care about their surroundings. Kerri and Erin were most helpful in answering all of my questions. I would highly recommend this location to others.

Joseph Prevete
From Google
5.0

Great service, clean facility, excellent customer service. Erin and Kerri were extremely helpful, we are moving up here from the island and they helped us tremendously! Would definitely recommend and use again.

Thomas Gough
From Google
5.0

Excellent facility Did my walkthrough with Kerri and signed everything with Erin. Outstanding customer service Positive attitudes. Must be a great company to work for. I’ll be referring this facility when possible

Justin avery
From Google
5.0

The facility is clean and very appealing. The unit was spotless! Erin and Kerri were amazing in terms of knowing the business. I will recommend them to anyone looking for storage. They answered all my questions as well. The customer service was welcoming too. I hope they stay for a long time !

Bibi R.
From Google
5.0

I am soo glad I chose to go with iStorage, Erin was super nice, very professional and she engaged in conversation and made the whole experience very simple and comfortable. The place is very clean, the security is even better. If you are looking for a storage place and feel helpless go to iStorage and ask for Erin, she will definitely be there to help.

Autumn Elyse
From Google
5.0

I had a great experience here and Erin Avery helped me accomplish everything smoothly. I recommend this storage unit to anyone who is seeking assistance!

Kim Moore
From Google
5.0

Clean, great security and friendly, helpful staff. They have a variety of different storage units to choose from.

Michael Oconnor
From Google
5.0

Erin and Kerri were my last stop on a 1000 mile move. They made me feel welcome and at home Was a pleasure

DAVIICITO THE RAPPER
From Google
5.0

The facility is very clean and welcoming. Erin and Kerri are very knowledgeable about the property and storage needs. Will definitely recommend renting from them.

Christopher Beck
From Google
5.0

Great experience. I reserved my unit online and when I got to the office I was warmly greeted by Erin. I explained that I was on a time crunch and she assured me she would process my papers quickly. Which she did! Erin took me on a tour through the facility, showed me my unit, and explained the procedures. She was very thorough and knowledgeable in answering all my questions. Erin is the epitome of professionalism and a real pleasure to deal with. I highly recommend this site. Just ask for Erin! :-)

Jo Lee Leake
From Facebook

Easy access, friendly service

Ben CINTRON
From Google
5.0

Great service, clean units .

Karen Linen
From Google
5.0

We recently downsized our unit after reorganizing and donating gently used items to charity. Kerri and Erin in the local office immediately and seamlessly facilitated that transition. A minor paperwork issue arose after that, but Kerri was immediately available by phone—and she and I resolved it with a quick face-to-face appointment a day later. Our new unit is immaculate! And I greatly appreciate the welcoming atmosphere and the friendly and efficient service!

Melissa Melendez
From Google
5.0

Customer service was excellent and very pleasant and accommodating, while the facility was very clean and bright.

Jeannie Mcdonough
From Google
5.0

Very helpful staff.... good location and hours!

David Papo Jr
From Google
5.0

Excellent customer service I received from both Erin and Kerri, they helped me with all my storage needs. I will definitely recommend this storage site to others.

James Meier
From Google
5.0

I recently had a question and concern regarding a notice of change to my contract. I went into the Middletown location and spoke with Jorge who was very understanding of my concern and a good listener. He told me the actions he was going to take and what I could expect in follow up. I am most pleased with the follow up and addressing of my concern. It is rare to get such great service these days and Jorge is a great ambassador of your company!

Tom Boyd
From Google
5.0

So far very impressed. Jorge walked me through the entire process, I have never had a storage unit before, working with him made it a breeze. He also made sure I understood how to get around and use the locks etc.. Extra and appreciated attention to detail. They sell some limited supplies as well, the prices are very reasonable, nice to see.

Steve Riccobono
From Google
5.0

The crew at this facility is incredible. They go above and beyond with regards to customer service. For a small business owner that needed storage space, they have a lot to offer at a reasonable price. I could not ask for more.

Shpakist
From Google
5.0

I’m very pleased to deal with people who know what they are doing. They know what customers need beyond a script. I appreciate your kindness and cooperation. Thank you guys!

Nicole Traub
From Google
5.0

I had a wonderful experience here highlighted by the terrific Jim who bent over backwards with his thoughtful and generous spirit. I’ve had a very hectic moving out and he literally helped me by finding a 5 star mover after I had to fire the original. What a guy! And the place is nice and reasonable too!

Bruce Pfeffer
From Facebook

The facility is clean and well maintained. Though I could not park next to my unit, the indoor floor was smooth concrete and there was nicely sloped ramp to get from the vehicle up to the main floor. The best part for us was that the guy who did the rental agreement, came out to help us move our load into the unit. I feel my things are being safely stored. My personal pet peeves are 1) I unloaded from a trailer that was being towed by a big RV (bus). It is a little tight to move around inside the storage area; 2) I'm used to spending a lot less for the same sized unit. But this seems average $ for the area. It is what it is ... right? I'll be back. This place is convenient for me and I recommend it.

Jessica Santos
From Google
5.0

I'm extremely pleased with the client service I received. Jorge and Jim are extremely nice and attentive. The location is nicely maintain, would highly recommend.

Alana Buono
From Google
5.0

Employees James and Jorge very helpful in meeting my needs. Polite ,friendly and very professional!

Nehe Vasquez
From Google
3.0

Amplitud de espacio

Rebecca Aviles
From Google
5.0

Very helpful staff

James Cappadona
From Google
5.0

Our first experience with istorage was great. Carol was very pleasent, informative and professional. She made us feel comfortable and secure with leaving our household items in their facility.

Wandy Knitz
From Google
5.0

Good

Kelly Chadwick
From Google
5.0

Marianne is awesome and super helpful with all things storage!

Jacob Hirschfeld
From Google
5.0

The service is great.Marianne you did a great job

Wilma Barbour
From Google
4.0

Good place

Steve Riccobono
From Google
5.0

The crew here was a big help when I needed to upgrade units for my small business. Always a great experience working with these guys.

Barb Lewis
From Google
5.0

Stress free rental very clean site and wonderful staff

Katie Hardinge
From Google
5.0

Marianne were very helpful! Would definitly reccomend this place!

Iris McMillan
From Google
5.0

I had such a wonderful experience with Extra Space Storage. It’s already stressful moving so it’s really nice to have a friendly face like Maryanne to walk you through it all. Maryanne and Carol were very professional and polite. The facility is kept very clean. I actually saw it for my own eyes as I watched Carol wipe down the doors. Highly recommended!

Matty Darko
From Google
5.0

Great place !

Stephanie Jaouen
From Google
5.0

Everyone was so helpful and patient with all of my questions!

Jeanette Ulvila
From Google
4.0

Very easy to deal with. Will use them when I need them again

Chris Moore
From Google
5.0

The property managers are very nice and helpful!

Jennifer Lucas
From Google
5.0

MaryAnn & Carol are absolutely a pleasure to work with. Their kindness, guidance and knowledge have helped up tremendously and we will definitely recommend their services to anyone we come across looking for storage space!

Lisa SCPA
From Google
5.0

Maryann was phenomenal. Her professional knowledge of the building, the logistics was amazing. She proactively advised us on our concerns (size of units .. access and what was available best for me). We were a remote rental and she treated us as good as if we were renting from her site... go Middletown go! Thank Maryann.

Lazarus Hawthorn
From Google
5.0

Great staff, very clean. The young lady really took her time to explain the terms of the rental to me!

Jason Fredricks
From Google
5.0

Great place! Very easy to work with.

Sonja Trappe
From Google
5.0

Fantastic place. Easy to sign up and friendly people, especially Marianne. I would recommend working with her if needing information and for intial set-up of account. She is knowledgeable, friendly, easy to talk to, and gets the job done! This is for the beginning of rental. Will leave another review after my rental is complete.

Kenya Torres
From Google
5.0

I had a wonderful experience at this location Carol & Marianne was amazing. Moving is stressful but when you meet some awesome ladies who was very helpful very informative and professional it makes it much easier. Thank you ladies.

Teri TJS
From Google
5.0

The facility is secured, clean, and convenient. The young lady was articulate, friendly and knowledgeable. I felt confident that my property will be safe at Extra Space Storage🙂

Bryant Rodriguez
From Google
5.0

Excellent service!! Great location and very good rates

Elisabeth Martinez
From Google
5.0

love this place, very convient location and always very helpful people.

Matt Gillespie
From Google
5.0

Marianne was so helpful in getting us signed up and ready to rent, working with our unique situation and accommodating us every step of the way. We are storing our car here, and I can tell it will be in good hands.

C G
From Google
5.0

it was very easy to rent a unit. great location right off the exit.

Xavier J
From Google
5.0

Best storage facility around. I always recommend to my friends and family

Tommy Letizia
From Google
5.0

Very impressed with this facility! Very clean and neat! Management was a pleasure to work with and prices were extremely reasonable. Highly recommend

Alkebulan
From Google
5.0

Great service!!!

Anita El-Fawal
From Google
5.0

Great service.

Tracy Pilgrim
From Google
5.0

Great place to get your storage needs, very helpful management staff

Hernando Cruz
From Google
5.0

The professionalism and courtesy here is top notch. Dealing with Marianne made my complicated situation a breeze. She helped me out when other locations weren't willing to go the extra mile. Beyond friendly and kind. The new auto pay is quick and painless while easy to forget so it's one less worry for me each month. Overall I plan to use extra space for years to come.

Bill Michaud
From Google
5.0

Handled my storage needs perfectly!

Heather Sopov
From Google
5.0

Marianne was very helpful and professional.

SHIN JUSTIN
From Google
5.0

Marianne who works here extra space in middletown NY. She is very kindly and perfectly knows me what I want to.. Thanks Marianne..

Mary Cooper
From Google
5.0

It was very quick and easy to my stuff into extra space storage. The place is very clean and the staff was very helpful.

John Severson
From Google
5.0

Great Staff! Mary Ann has Always been extremely helpful and very professional.

JonnyA365
From Google
5.0

My experience with this company was extremely satisfied ... Mary Ann was very helpful in arranging everything for me with such short notice and I look forward to dealing with this company again in the future

Scott R
From Google
5.0

Caring, Ambitious, Simple!

GRACE ROBLES
From Google
5.0

My experience at extra space storage with Maryanne was a pleasant one. She was informative and helpful. I would recommend this facility to anyone who ask.

Christopher Nieves
From Google
5.0

The service and professionalism Marianne provided was terrific and highly recommended

Dayansky del valle
From Google
5.0

es muy económico es nuevo y bonito todo limpio y sobre todo la gerente es muy agradable muy buena atención a los clientes.

Mike Rumler
From Google
5.0

Great Staff! Very helpful, professional, and friendly.

lux a
From Google
5.0

Amazing service, very clean and accessible units, and, for a first time renter, pretty easy to follow along with everything. I really appreciated Marianne's help with the whole process. She broke everything down and made it easy to understand what was going on, and was very informative and knowledgeable. I'm very happy with my decision to rent here! And the prices are very doable and affordable for those who don't want to break the budget. Highly recommended!! 😊

Christopher Clark
From Google
5.0

Great rates, units are new and clean. Marianne was very helpful in choosing what I needed. Highly recommend!

Kimberly Meekins
From Google
5.0

Great customer service Maryann knew I was pressed for time, she wowed me with the best possible service in the time I had allotted. Prices are great and couldn’t be happier.... Thanks 🙏🏽

Donna Thompson
From Google
5.0

The service was amazing. Very helpful. Clean!!!!

Mike
From Google
5.0

Great staff, good clean Facility. Marianne was a great help and really professional at that. I would 100% recommend this place to anyone who is looking for a place to store their belongings.

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