4016 N Dupont Hwy, New Castle, DE 19720 4016 N Dupont Hwy
(302) 524-0002About this Facility
iStorage Self Storage Facility at 4016 N Dupont Hwy in New Castle.
About this Self Storage Facility on 4016 N Dupont Hwy
Look no further if you are searching for a storage unit in New Castle. iStorage at 4016 N Dupont Hwy is your next solution! With a wide variety of features offered and a knowledgeable staff, we can meet any of your needs! Our facility is conveniently placed near Minquadale, Simon Gardens and Ashley, so you'll be able to access your stuff easily. Call or reserve online today and experience the best storage units near you!
Our climate controlled storage units aim to maintain the temperature within reasonable limits, preventing it from rising or falling excessively. This feature is valuable for storing items sensitive to temperature changes, such as delicate electronics, artwork, or essential documents. These units are an excellent choice for individuals or businesses who need to protect their belongings from excessive heat or cold.
Explore the benefits of covered parking at iStorage Self Storage, designed for optimal vehicle protection. These spaces offer shelter from weather conditions like rain, sun, and snow, ideal for maintaining the condition of your car, RV, or boat. Covered parking is an excellent choice for those seeking extra care for their vehicle, suitable for prolonged storage periods.
At iStorage on N Dupont Hwy, we understand the importance of your belongings. That's why our facility is designed with your security in mind, featuring on-site security cameras, electronic gated access, and a fully fenced perimeter. Our well-lit areas also contribute to a secure environment. Choose iStorage for a storage experience that emphasizes the importance of your possessions.
Storage Unit Sizes
Small Self Storage Units
Small Self Storage Units can be available in sizes like 5x5, 5x10, and up to 5x15. The 5x5 unit, similar to a small closet, is great for storing items like a dresser, a small bookshelf, and a few moving boxes. If you need more space, our 5x15 units, comparable to a walk-in closet, can comfortably hold furnishings from a one-bedroom apartment, including a sofa, mattresses, and numerous large boxes.
Medium Self Storage Units
Medium Self Storage Units range from 10x10 to 10x15 and offer versatile storage solutions. The 10x10 unit is ideal for fitting two bedrooms' worth of furnishings — such as nightstands, bedframes, mattresses, and dressers — and is roughly half the size of a one-car garage. For those needing more space, the 10x15 unit, which is about the size of a small one-car garage, can comfortably accommodate the contents of three bedrooms or a medium-sized apartment.
Large Self Storage Units
Large Self Storage Units can be offered in sizes of 10x20, 10x25, and 10x30, providing ample space for larger items. The 10x20 unit, comparable to a standard one-car garage, is ideal for storing the contents of a small house or multi-bedroom apartment, such as full living room and kitchen sets, along with two bedrooms' worth of furniture. The 10x25 unit, similar to an oversized one-car garage, can comfortably fit a car or furniture from a medium-sized home, encompassing bedroom sets, appliances, and whole living and dining room sets. The 10x30 unit, mirroring a one-and-a-half car garage, is spacious enough to store belongings from a 5-bedroom house, including large appliances, TVs, sofas, dining and bedroom sets, and a substantial number of large boxes.
Garage Self Storage Units
Garage Self Storage units can come in many different sizes, but some common ones are 10x20 and 10x30. These units are perfect for parking cars or other small vehicles, with additional space available for easy access. If you're also looking to store other items alongside your vehicle, the 10x30 unit offers extra room, blending vehicle and personal storage seamlessly.
iStorage Self Storage FAQ
Do I need Insurance?
Yes, insurance is a requirement for any storage unit. If you have homeowners or renter's insurance, it may also extend to your storage unit. Please check your coverage with your agent to see whether storage coverage is included or can be added to your policy. If you do not have your insurance, we require SBOA Tenant Insurance for your items. It is recommended that customers utilize our plan even if they are using their homeowners or renter's policy, as it prevents your insurance premiums from going up in the event of a claim and pays out prior to insurance claims.
Is Month to Month Leasing Offered?
All leases we offer are month-to-month. Whether you only need storage for a month or longer, there is no need to sign an additional lease to accommodate a greater need. Stay for as long as you will need storage without fear of lengthy commitments. While you are welcome to utilize your storage unit for less than a month, prepayment of one month is required and will not be prorated if your use is less than one month.
What documents do I need to reserve a storage unit?
A valid driver's license or Government-issued photo ID is required to rent a unit.
Is There Anything I Can't Store?
Certain items cannot be stored in your storage unit at ANY time. Here is the following list of things:
- Perishables
- Food Items, including canned/sealed goods – even water bottles
- Animals
- Stolen Property
- Hazardous or Flammable Materials
- Drugs
- Explosives/Firearms/Ammunition
- Unregistered Vehicles
- People/Yourself, i.e., seeking shelter from a storage unit
- Anything Illegal
How can I pay my rent each month for my storage unit?
We offer many convenient ways to pay at our locations: automatic payments can be set up, credit card, check, and cash; online, in-person, and phone payments.
What is the difference between access hours and office hours?
Access hours are when our customers can access their units and either load or unload them. Office hours are the hours our office is open for business. Things that you may need during office hours include rent payment – should you opt to pay in person – purchase of additional moving supplies, and transferring or vacating a unit.
Reviews
Lisa made this very easy and smooth. I would recommend coming to see her.
Very accommodating and very reasonable prices. The whole process went easily and smooth thanks to Lisa in the New Castle, Delaware location.
I'm happy
Phenomenal and professional customer service
Lisa was great she was very helpful I really appreciate her
Lisa has so helpful and friendly l look forward to seeing her when I come in.
After exploring many options as to what I can afford to store my belongings, I finally came across a great place of service that is close, not only convenient, but accommodate my wallet and space that is needed. With the help of a great representative, Lisa, was so polite and patient and ask the right questions to determine the right fit for what I was storing. She was very attentive and understanding, not only made us comfortable, but very friendly to our little one whom ask so many questions and made everyone laugh. This place is so friendly and family oriented. Know everyone by their first name. If you want quick and efficient speedy service that compliments your pockets...iStorage is a place to come. Safe and secure. Thank you Mrs Lisa, appreciate your services 😊
Lisa makes this place smooth and easy, always very clean.
Lisa is always a breathe of fresh air and helpful
Great service getting set up very friendly and helpful.
Lisa was wonderful and helped Tremendously
Lisa was the best manager in this place, she has always went above and beyond.
Lisa is always will to help me. I recommend this place.
Lisa is very helpful, I will be back tomorrow to rent a unit
Great service from Lisa again good reason I came back ..thank you
Ms Lisa is the bomb she is always very helpful
Lisa very good service knowledgeable and friendly .
Lisa is very helpful and made my decision very easy. I will be transferring to a smaller unit instead of moving out
Lisa was AMAZING I told her what I wanted and she showed me multiple options. It was great because she gave me what I wanted and I am forever so GRATEFUL. THHANK YOU LISA!!
Great customer service. Very kind!!! 🫶🏾
My experience was great they are so friendly and helpful
You must rent there been there for years. The best prices and CS Lisa is Awesome! Please meet And Share with her. She is very knowledgeable and has the ability to make you feel welcome.
I called to get information on switching to another unit. Ms. Lisa was out on the property when she took my call, but called me back within 10 minutes, once she was back to the office. She was super friendly and very helpful. Yesterday, I went to the property to do the unit transfer and Ms. Lisa was once again the person to help me. She's even friendlier in person and has the warmest smile. I was in and out in less than 10 minutes, as she explained everything as she was doing the necessary paperwork. You have an absolute star in Ms. Lisa!
Lisa has been so helpful and friendly. I would recommend this place everyone
Nice place, well kept and good service
Lisa is the best property manager this place has ever had.
This is the best storage place I have used. Staff is always friendly and location is convenient. Kudos to Ms. Lisa for her excellent customer service skills. Highly recommend using this storage facility. Keep up the good work.
Lisa was very helpful and friendly. I will be back on Thursday to rent from her.
Liza was the person that took care of me when i went to rent a space. She was so kind, was able to answer all mybquestions and was super very polite.
Amazing service,Lisa its very friendly ,kind,very professional i love the service
Lisa was wonderful and very helpful and outstanding!
Lisa at the New Castle location is my hero. Awesome customer service and personality. She goes above and beyond for her customers. Thank you Lisa, Locksmith Joe.
Very affordable secure units. The best around!! Oh, and did I mention that the staff is amazing!!! Thanks Lisa,for an awesome experience!
Lisa is a very good customer service person and very patient with explaining things over more then once.
Lisa was so helpful, kind, friendly
Lisa is great, kind and respectful person
Miss Lisa! Miss Lisa! Miss Lisa! You are! She is THE ABSOLUTE BEST! She stayed a/an extra 6 minutes to ensure that I did not get a/an late fee. I tried to offer her a lil reward/thank you(($) for her help and she declined. Said I am just doing my job! She is such a wonderful person. Oh and I offered to pay for her breakfast or lunch or both and she also declined. I am with iStorage for life or as.long as Miss Lisa is a.part of the company! WHERE EVER SHE GOES I GO!
Lisa was AWESOME!! The best. Everything was easy and went smoothly.
Lisa is very respectful and very nice the best person you had there since day one
Today I was able to downsize my unit, with the help of Lisa. She was very helpful, respectful and kind. Excellent customer service
Lisa was very helpful and always is so nice whenever I ask her question.
Lisa was very helpful, I will be back when I am ready to rent
This place is amazing the service is outstanding. The management Lisa helps me with all my concerns and needs.
Lisa is wonderfully professional at the same time heart warming and I’m happy to see her every month
Lisa is always willing to help with a smile on face
Lisa has been great with helping with all my needs.
Great Ms. Lisa
Lisa is very knowledgeable and helpful. I would recommend coming to see her.
Lisa made this very easy and fast
Lisa is great, always available when i need help
Lisa was very kind and helpful
Lisa has Great customer service & wonderful attitude very bubbly I went down the street & that person was awful saw this place and stopped greater me right away love her wish there was more people like her in customer service
Lisa was amazing. Really helped my boyfriend and I get into a good unit at a reasonable rate. Thank you!
Lisa was awesome! She made the entire process easy from start to finish. 🙌🏽🙌🏽
Thank you Lisa for all your help
Liss always goes above and beyond for her customers
Lisa is an amazing
Lisa was very helpful
Lisa is very professional and friendly
Lisa at customer service is exceptional, very friendly and helpful. Easy access to units, and price friendly. The grounds are always kept nice. It's very secure which is a plus....
Lisa was amazing, top notch customer service..
Easy to tent a storage unit very affordable and i live that they offered me a military discount for my 1st month tent
Lisa is one of the most effective property manager always attending to complains and concerns
Mrs Lisa was very helpful and made the process less stressful. I told her what I needed and she delivered quickly! Val Dawson
Lisa was very helpful and friendly!
When I went out to see the facilities to decide which company to store my belongings with, this was my first stop. There was no need to look any further. Lisa was very polite and assisted with everything. The 10 x 20 unit was very clean, spacious and accessible from both sides. I am happy to have gotten this unit.
Lisa has a charming personality and provided me with any answer I needed. She found a very appropriate unit for me and I’m happy with my entire experience with Lisa. Thank you.
Lisa is polite, professional, informative she was a tremendous help and made the storage process go very smoothly,be sure to come see Lisa for all of your storage needs.
Lisa was very friendly and she made this very easy.
Lisa was very helpful and I would recommend everyone come see her.
Mrs Lisa was very helpful and made the process less stressful during this difficult time my family is have. I told her what I needed and she delivered quickly!
Pros.; Staff is professional, access is easy, facility is generally in good condition. Pricing specials. Cons.; there is trash/debris outside laying about, inside facilities needs periodic sweeping/cleaning...outside doors to unconditioned spaces have key pad locks but do not work; not secured. Security gate does work.
very satisfied with the service provided and very friendly, I recommend them
Lisa was so friendly a.d helpful. She explained everything to me and sure I was good to go.
Lisa was very helpful and good at her job
The manager was so polite I would recommend
She was awesome with us today I am happy with my results
Very knowledgeable and professional! Very sweet !
Amazing customer service. Lisa was awesome, make it easy and quick.
Lisa was one of the best customer service representative I've ever seen she was very knowledgeable about what I needed to do and it save me a lot of time
Li
Lisa was very helpful and professional helping me understanding renting storage units. I will definitely be back to rent a unit and refer friends.
Lisa was great with my rental experience. I set up appointment and she was in the facility waiting for me. Took me on a tour and showed me what I was looking for. Gave me prices, was very polite and understanding of my needs. I came back today and gotall my paperwork done. Thank you for having the time and patience to provide the information needed to get what I need.
Lisa was very helpful and the location has greatly priced units. Recommend for anyone with storage needs.
The manager took the time to explain all of my options.
Ms. Lisa helped me and was very polite and knowledgeable about what I needed and could use. The wife and I have another unit at this iStorage but needed a different one due to the fact she is a second grade school teacher and needed one with a easier access. We want to store a lot of books that she has bought since she started teaching. Ms Lisa showed me the perfect unit for our needs. The grounds are kept very very clean and organized. Thank you very much Lisa, Jo
Lisa was very pleasant in our visit. She was so kind answering all of our questions. Very informative about the difference in unit sizings and cost. Overall, Lisa was very friendly and professional. Highly recommend going to her.
Lisa was great she was very polite.
Lisa was very helpful couldnt of been more pleased with the service i recieved
Lisa was great! She helped me with everything I needed and was very friendly!
Lisa Customer service was Amazing She Need A Raise
Lisa, in one word. “ GREAT CUSTOMER SERVICE” Even though I was having a bad day, and might have been a bit of a grump, I was greeted with a smile that never waned. Her sunny disposition and helpful manner put me quickly at ease. I will definitely be recommending her storage local to my friends.
Lisa was very polite and professional. Greeted us with a smile helped us with our needs. She was patient and fast at finding us the space we need.
Stopped in to get some storage and got a great experience with Lisa….also got some knowledge about the place from her as well.
Lisa was very helpful and pleasant. Location was Very clean.
Lisa was very helpful and took her time to explain everything to me.
Ms.Lisa did a great job helping me to transfer my unit and was very patient while we waited for my information to come through email
Lisa helped me with my move in she even let me vent to her. She is so nice and friendly. I would recommend this place because of her.
Lisa was super helpful!!!
Lisa is Fantastic!
Great experience
Great experience
Lisa was very nice and madey move in very easy.
Lisa is always very helpful and kind. She knows her property very well.
My representative, Lisa was awesome no waiting, knowledgeable and courteous!
Clerk was Absolutely wonderful, process was quick and friendly.I would definitely tell more people about istorage
Gave me great service!!
I always get excellent service from worker at the office always notify me for anything for my needs. Very happy to be the customer at I-storage
She does a good job and knows how to treat people 🙏🏽
Came in a few days ago I was set up w the perfect size within minutes, Lisa was so helpful throughout the whole time
A bit strick
Clean.
Lisa Miller was very kind. I appreciate y’all.
The experience is great and Ms.Lisa makes you feel welcome.
Ms Lisa has Great customer service n she very nice
Lisa is a Gem, she's ALWAYS professional and makes sure her customers are pleased before closing the sale.
Ms. Lisa was on point, very helpful and professional
Lisa was very professional, kind and friendly. She help make this very easy for me. I would recommend everyone come see her!!!
Lisa was so nice and professional. As an auction buyer I could not believe she was so nice to me. She deserves a raise.
Lisa service was 20 stars 💯
Lisa is the best, she helped me with everything and made it easy for me.
Lisa was extremely nice and very helpful.
Lisa provided very good service today, made the process very easy.
The young lady was a joy She was very polite and moved on a timely fashion
Lisa was very nice at the help desk. We checked in all our stuff safely Thanks
Lisa was very helpful and professional.
Lisa is helpful and professional.
The perfect person
Quick, easy and friendly service. Was in and out in less than 10min.
I recently had the chance to visit an amazing shelter place where there was this awesome women who was super positive and helpful. She did a great job explaining all the different shelter options available to us. Her descriptions were spot-on and helped us understand exactly what each option offered. It was so nice of her to take the time to explain everything in detail and give us a good choice for where to store our furniture and stuff. The service was top-notch, and the shelter options were really nice. I highly recommend this place if you need a safe and reliable spot to store your things.
Liza helped me all through out the way. She was patiently helping me with all process. Thank you for making it easy
Lisa is extraordinary! I showed up 12 minutes before closing in a panic. I needed an emergency storage, and couldn’t complete my contract online. She took the time out to help complete my contract and explain everything I needed to know. Lisa was patient and happy to help me. I couldn’t thank her enough. People aren’t as kind these days, but I’m glad Lisa was. I feel good about choosing her location. Thank you so much Lisa.
Lisa was outstanding with the info that I needed to rent a storage more then helpful made my day with her bright smile and being so friendly and courteous thank you lisa for making my move awesome
Lisa was extremely helpful and fulfilled everything we needed fast and easy!
Lisa was very helpful and nice. She helped me get everything straightened out.
Lisa was very professional and friendly.
Greg was very helpful and extremely please with his customer service. He made this process very easy.
When you go to make pay on your unit sometimes they are there and they might have a sign posted on the door.
Thanks Molly for a great experience. Prompt professional and friendly. Great customer service! A raise or a bonus is highly recommended as is IStorage ! Thanks Michael as well!
Better than average + clean
This was my first time renting a storage unit. Customer service gave me a great deal over the phone. But when I got to my storage unit in New Castle, DE the property manager Molly absolutely was the best. Helped me thru the paperwork while she was training someone. Awesome job! Deserves a raise. Definitely recommend this company and site.
Helpful over the phone. I moved in on a Sunday when the office was closed - no issues at all!
Very friendly thank you.
Disappointed in the time frame that they gave to me 9:30 and I have to wait three hours more . Before driver showed up, but other than being late, the driver was very nice.
The New Castle, Delaware site has truly turned around for the better. The temporary site manager Molly with the assistance of the staff has done an excellent job at correcting a lot of the ongoing issues there. I have had nothing but positive experiences when needing assistance. Thank you for the wonderful change.
Molly was a great help. Fast and efficient
Molly was so nice. I would recommend this location.
Holly was the most helpful employee I've had the pleasure of working with since having my unit for over a year. Helpful, polite and a pleasure!!!
Molly did an amazing job helping us!
The woman in the office was super friendly and very helpful. Building is clean. Great prices!
Molly is a godsend she is the best thing to ever happen to this place very kind very polite always have a smile professional she really have her act together. given you all should give her a big raise and big promotion
I had need of a larg amount of space to store my belongings an Molly was such a help in helping me find what i needed and informing me of how everything works thank u so much
I recommend I storage to anyone looking to rent a storage unit Molly is a great person she helped me a lot with getting and keeping my storage unit she has a great personality and a overall nice person
Wonderful service. Happy st patty’s day 💚
I had a great move out experience, big thanks to Molly at iStorage!
Appreciate all the hard work that iStorage is doing to improve the premises. This storage facility has been great for all of my needs.
I’ve used istorage every time I’ve moved. The customer service is always great & they help you in every way they can. Molly was extremely helpful to me in finding the perfect unit for me as well as assisting me with great informative conversation. Will definitely be back for all my storage needs !!
Good customer service
The facility is starting to go downhill. The elevators don't work, no carts provided and lights out all over the place. Seems to be very secure but lack of upkeep in concerning.
Friendly
Quick service and helpful employees 😃
Great customer service large bays
awesome services
Everything went really well, the lady who did my paper work was very nice and professional. I will tell others about you. Thank you so much and have a bless day.
Friendly Staff Nice Atmosphere
Great customer service n very helpful
My experience with iStorage so far has been phenomenal! They offer high quality storage with climate controlled units as well as very secure and safe facilities. The access to the units is great and their customer service is superior. I highly recommend this company for all of your self-storage needs.
So far everything is good
Very helpful and extremely nice to deal with 👍👍
Good storage place that I have found
Very clean and quiet and secure
Bad reviews seem to be paragraphs long but the good ones never seem to be more than a few sentences. Storing here for years and while things are not perfect I have been pleased with the current staff. They came in a handful of months back and I must say I have seen clear attempts at improving this facility. Not even just with the upkeep of the grounds but also their relationship with us tenants. Alison and Darlane are both so pleasant when I am on site, they don't even get upset when I cant remember my access code or the codes to the bathrooms. I see them regularly out cleaning up the trash that was just discarded on the ground by inconsiderate people. In addition I have witnessed them push through some challenging circumstances (who knew the world of self storage was so eventful) Example: The whole power went out the other morning and while most things came right back up the gate system and elevator did not. They provided suitable work arounds so that customers could still access their things while things were sorted out. When I returned the next day the gate and elevator were both functioning properly again. I just wanted to highlight a few things that I had recently observed instead of just leaving the stars. I was at the facility earlier this evening and took a few photos to include too.... Thanks for all your help over the past few months girls!
Wonderful customer service💕 I brought the mommy to be a special wine glass to celebrate once baby arrives 👼
The service there was amazing! My mom was having issues with her unit and understanding her payments, and the lady at the front, i believe her name was Darlene was very informative and helpful. I was able to help my mom understand! Customer service was outstanding!
Great pricing..
The rental experience was very easy. The staff was polite, professional and helpful.
My father passed away a few months ago and I've been tasked to handle his estate. I went down there last week with my proper documents so I could close out his account/clean out his storage unit. The lady at the front desk (I believe her name was Allyson?) Was super helpful, & friendly. I have dealt with a lot of companies the past few weeks and by far today went the smoothest out of all of them! Thank you!
The new property manager is a lovely lady. She was attentive to my questions and provided honest answers. I appreciated that because a lot of people will just tell you what they think you want to hear.
Decent place when we got it for my work we stored a variety or things hoses and such but staff friendly always attentive to our needs and one of the lady’s working inside is pretty damn hot… Thanks
very nice and professional staff, they work very hard and go above and beyond to accommodate their clients. thanks guys!
Friendly and efficient workers. Storage places are easy to access.
I have seen a lot of storage spot which is perfect for everyone to save anything you have at home.
I appreciate the service, highly recommended! I’m glad I chose istorage to store my belongings!!!!
I literally never had such good customer service. I'm going to assume the lady that runs the place name is tinni. Having had to move out of nowhere it was really great to have someone make the process of moving a lot easier. She literally lit up the room with her smile and I really appreciate it!
Thank you as always for the service your facility provides and the excellent staff at the New Castle location
Tini is a gem! I would recommend iStorage because of her. She is professional - pleasant - responsive - knowledgeable and PATIENT! Dealing with customers when they are going through a most stressful time of life cannot be easy. But Tini gets it all done with a SMILE (though I have never met her in person). If this facility keeps her around - they will always have happy customers who refer others.
What separates one storage facility from another is service. Tini completely understands the importance of customer service and has been informative, helpful, responsive, honest, and truly has my best interests in mind. Tini is old school being she goes the extra mile for her customer - a rarity today -and the reason I have stayed a customer these past several months .
I love the property manager she is so nice. She's the only reason I stay. Even after the rental increases
Great customer service
Brittini was very nice and thorough. How she knew I would need more space I'm unsure but I'm so grateful.
Great service and accessibility
Was fast and easy. They were personable
Very nice and friendly ms Alisha was very professional
I can’t express the level of customer service I received. I am a new truck driver and was concerned about parking my truck. Ms Brittini calmed me and call assistance to help me
Helped my sister move. Quick and easy
The process was very easy and the property manager was very thorough and friendly
Very nice Brittini
Alisha was very professional and she actually was my last agent
Alishia was the best, very and patient. She was very welcoming. So glad here instead across the road to the other storage!
ms Tini the manager was funny and very nice. Very helpful with my rental
Alishia was friendly
Miss tini was the best got me in and out no hassle A1 service
Very impressed with the property and property managers knowledge. She assisted me on finding a unit that would actually fit my needs and was very personable
Ms Tini has always been nice to me. She helped me not to lose my things. Im so sad to be leaving but god blessed me with a home And the property manager kept me motivated
Excellent service from Brittinii !! Made the move easy Thanks
The manager was pleasant and funny. She stopped her lunch to help move us in. That's customer service
The property manager is very nice and thourough. Got a new unit very quickly
Brittini is so nice she never say no to me. Always make sure everything is ok
Brittini was friendly and showed me the space to ensure my trailer would fit
I love renting here the manager Ms Brittini is so attentive to everything the property is clean and she calls us by name I really appreciate that
John D. was very helpful. Would have given 5 a star rating but I had to wait because another customer called. I hate waiting. Even though the wait was only about 40 seconds, I just hate waiting.
Dayna was awesome and patient!
Shyerra is AWESOME!
Clean place nice staff
Nice
Great Customer Service, Easy Move In. Thanks Shierra
The management team for iStorage New Castle Location was extremely helpful to get me into a unit same day. Great communication. Thanks Very Much!
Since the new mangement Brittini has started i have noticed a change. The property is cleaner, and quieter. I appreciate how she handles the property
Great customer service and clean units, which ultimately make the prices even better. Maurice is the man you need to see! Would give 6 stars, if I could.
Great facility
This location has awesome customer service. The gentleman Maurice that took me is amazing. He’s very patient, respectful, and knows how to talk to his customers. He didn’t have me waiting long, he showed me everything i needed to know & was willing to help me . I would recommend this location to my family and friends anytime.
Shierra did a very good job was very professional and welcoming.
Shierra, was very helpful.
Got a unit today. Shierra and Brittini were very nice
Great service every time!!!
Myra exemplified great customer service skills!!! Was such a pleasure and super awesome worker!!!
I'm customer
Brittini was Very friendly to me and my mother
cool
Kind staff, very knowledgeable of storage size and capicity. Very clean units.
I called for info on pricing and size availability on storage units. I spoke to Myra who was very helpful, knowledgeable and convincing on your units. I told her I would definitely consider renting in near future.
Myra was very helpful in getting a price quote and the location was very clean.
I recommend this storage unit to anyone looking for space! Very clean environment and awesome customer service from Mr. Couch!
Property was very clean and everything was professional!
My experience at this facility was amazing! The staff is very friendly plus the place was so CLEAN & organized ! I have been to multiple storage facilities before and this location has been the best one so far! I would recommend anyone to buy a unit here !
I was anxious about using commercial storage facilities, however, the team at this facility, particularly a young man named (Couch)...lol(working in a storage facility) I thought he made it up. He was extremely helpful and gave this senior citizen a great deal of comfort during a difficult time. The place is so clean and organized!
Great staff! Very easy to work with and very helpful.
This storage facility was very clean and organized. Their hospitality team was great with assisting me and making sure I got exactly what I needed.
I love the customer service at this location! Everyone is so friendly and willing to help and answer any questions or concerns! The property manager Brittini was very courteous and helpful! I would definitely be recommending you guys to any of my family and friends that are looking for a clean safe friendly storage service!
The site was very clean and well taken care of! I will definitely recommend to other people
Great customer service, I love how brittini is so dedicated to her work. She is very knowledgeable and full of life when talking about which units would be best for my stuff.
Brittini was a big help for me when I came. She was receptive of the things I needed and was a pleasure talking to
The staff was very professional and friendly and the place was clean!!
The place was very clean! I had my stuff here for about six months. The staff was courteous and very professional. Will store here again if need be.
This storage unit was very clean and the customer service was very professional. Highly recommended
🐝 🐝 🐝
Good customer service
The sales person (Manager) was awesome. She took her time with me, worked through the most difficult times with Covid 19, Answered all my questions, and made me feel comfortable about my selection using istorage rather than any other. She should get cudos for the way she professionally and friendly way she took care of me.
Wonderful service!!!!!
Walked into Istorage to get pricing on a 5*15 unit, Spoke with Myra and Holly and they were such a good help. The property is well maintaned and cleaned since the last company, Im amazed by the changes and will be back to rent again.
Good place to store items that are not in everyday use. They're are some hidden fees with any storage facility.
Had a great experience at Istorage today. Myra was a great help. Walked around with us and showed us all the units that needed so i can find the storage that best fitted me.
Easy rental Brittini was amazing
Brittini was very nice
I storage this place was amazing and I want to shout out Kiondra staff for being so sweet and helpful at new castle location.
Brittini was so helpful.
Brittini was amazing. She knew I needed a bigger space and I definitely did. I feel comfortable here
Love the women here.
Great customer service, appreciate the help Tyrone and Chanel
Tyrone was very helpful and assisted my wife and me in finding a parking spot for our RV camper.
The entire process was super easy. We needed to find storage for our camper. Tyrone and his staff answered all of our questions. Would highly recommend using iStorage.
Tyrone and kiondra was awesome But the elevator smells bad
Helpful excellent customer service
Brittini was very professional and funny. The process was swift and informative
I am very pleased with my unit.
The lady was great and the service was awesome
Tinii and her associates we're very pleasant most courteous and very easy to deal with. It was raining very hard that day yet they had no problem taking us out and showing us around. Greatly appreciated!
Brittini was awesome she was hepful and did her job with great customer servive.
I think Ashley is the best ,I have used this facility before and that's why I came back. Great Job Ashley!!
Needed a storage unit for extra stuff during a move. The process was easy and lots of options for different storage needs! The staff is friendly and helpful
Very professional and very helpful
They have afforded me a place to store certain items And now have showed me a way to stock my wifes thrift shop
Amazing service!!!! Great worker. Amazing space awesome prices. I definitely recommend
Ashley was very friendly and nice wonderful storage place
Holly was great she made the rental process super easy and fast. Super funny and energetic. Ashley was extremely knowledgeable and helpful throughout the process.
Great promo, great service, convenient!
Ashley could not have been more helpful! Highly recommend both her and iStorage in Wilmington.
Ashley was so helpful - wonderful service, fair price, great location!
Great customer service ,really helpful and friendly.
Great and quick service
Ashley was so helpful and understanding.
This location is fantastic! Ashley was super easy to work with and they made last minute modifications to our reservation without any issues.
Returning customer, great to be back! Thanks Ashley.
Just want to say that this place is the best good deals and good customer service Ashely is the best
Very clean and the reps in the office are polite
Two thumbs up!
Ashley and Qiyandra were fantastic!
Ashley and Qiyandra were a wonderful help!
Ashley is the best! She was very helpful to my family. An angel sent from heaven. Thank you Ashley for helping us a unit in a short notice. You are a life saver.
So far so good .. just started hugh space
OMG! No, I will not stop bragging on this place! Ashley and Holly were lifesavers! They not only made the experience of renting a larger unit (the reason I came here) a breeze. But assisted me every step of the way (and I needed help). If you’ve been stressed by other storage properties ... better yet, don’t bother with the others. Come to I Storage. You will leave with a smile on you face. Thank you, thank you ... did I say “Thank You” Ashley and Holly!
Ashley and the team are the best they help with anything u ask and are always on top of things 👌🏻👌🏻👌🏻👌🏻👌🏻
Service was fast and super friendly people ! Will definitely recommend
Muy buen servicio, la verdad. Ya eh sido cliente de otros lugares semejantes a este, y definitivamente el mejor. Excelente atención al cliente. Gracias a la Señora Ashley
The lady’s in the office are very polite, friendly, and kind. Took me around to check different units like it was no big deal. Some places don’t even show you the different units or let you such which one you want. Those lady’s in the office are great! I will definitely let my friends know to use istorage if they ever need to move or just need extra space. Keep up the magnificent work lady’s!
Ashley and Kiondra were so helpful in getting our unit setup, running and accessible quickly. Professional, courteous and fun. Great to be here
Ms kiandra and Ms Ashley help was so helpful today fast and easy. Thank you ladies.
Great place ..nice people
Referred by friends, Ashley was very helpful
Ashley and kiondra have been wonderful, and very helpful.
I really love the great customer service and Ashley and Kiondra did a great job. I would recommend people
First time storing thanks for the help Ash
Ashley was very helpful
I went to secure a storage unit and was greeted by Kiondra and manager Ashley. Their customer service was outstanding!! If every business were operated in this fashion, customers would be overflowing!!
They are always willing to work with me. Thanks Ashley and Kiondra!
Great help. They took great care of me.
Ashley Buoncuore is absolutely amazing. I was unsure about putting my furniture and paintings in storage to begin with. She took all my fears away after showing me the facility, explaining about the temperature controls, and the safety measures they have in place. Happy to say I’ll always be a customer with this company. With the exceptional customer service and the ease of getting a unit in the size I needed, I can’t imagine ever wanting to use any other company.
Great service!
Ashley was great for my first time setting up service. Completely professional, friendly and quick!
Ashley is awesome. I came to the wrong storage location she directed me to the proper place which was done the street. Because of her excellent customer service I decide to see the rates which were better than where I was going. She took the time to explain everything in detail n showed me a unit without me having an appointment. She also honored my price quote from the other location. I would refer everyone here esp for the customer service I showed. She even told me to be sure to keep my other appt to be sure I am happy here.... awesome go Ashley
Very professional and a great experience.
Ashley was thee best she got us in and out, and its close and convenient, nice and clean
Great customer service! Ashley Buoncuore went above and beyond!! Highly recommended
Very pleasant and professional. Would recommend this company! Thanks Ashley and Shierra!
Thank you Jason for all your help. I definitely left feeling like my stuff was gonna be safe and happy I chose iStorage. Thx again!
Awesome customer service. The staff is friendly and they help you find the best solutions for your storage needs.
I was ecstatic to find an online deal that included a free lock and key. Only a $15 Fee to move in! The staffer was very helpful, she worked diligently to ensure I was getting the right size unit, she was professional, courteous and knowledgeable. If necessary, I would store with them again.
very good place to store trailers, vehicles etc, etc.
Ashley and Jason were a great help. My grandma got a unit last week and they were very patient and explained everything in detail so she could understand.
Recommend this place over and over!
Went to iStorage to rent a unit and the staff there went above and beyond to assist me. I have never used a storage unit before and it was a wonderful experience. They really listen, showed me around and provided exactly what I was looking for. I would certainly refer others to iStorage.
The receptionist was very kind and diligent explaining how everything works here and even helped determined the more appropriate size of unit I would need! This place is great!!
Great service. Christina is very helpful and so friendly. Area is clean and well lit. We have been using this facility for 6 months and they have been great to work with.
Great staff, very clean.
Great Customer Service. I think his name was Tyrone was a big help.
Needed storage only for the weekend and they were the only storage place that was willing to work with me ..every other place required a full months payment
Great storage I have been use this place for long time
Never had a problem here. Secure & clean.
Clean units
The staff was wonderful
Great customer service
Was a customer when they were tri state and now as I storage. Same courteous customer service. Have recommended them to many
I was unsure of which place I would store my things, until I went to Istorage on rt13 in new castle. I was so impressed by the girl who helped me. christina went out of her way to give a tour basically, I didn't know what size unit I was going to need. she took the time to help me get the right size unit for all my stuff. I didn't feel a need to go anywhere else. thank you again. I would recommend this place to anyone.
They give good deal
Had a unit there for a couple of years. It's secure, clean, and has many size options. You get a discount for your birthday month, which is nice.
Great Location :-) Great Facility :-)
Awesome experience, clean, friendly and a great value. Best in the area!
Great for storing things
Very friendly staff and process was easy and some units have a free month of storage
Good for now